LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED (LEXUS OF NAPERVILLE AT 630-570-7900) AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

STILL WAITING TO GET FAULTY AIRBAG REPLACED UNDER THE RECALL... DRIVING A VERY DANGEROUS CAR.

I HAVE OWN TWO LEXUS'S A 2014 AND 2016 AND IT APPEARED THAT THE WINDSHIELDS ARE EXTREMELY THIN BECAUSE I HAVE HAD ROCKS CRACK THEM ON THE INTERSTATE, ON BOTH OF THE DIFFERENT CARS. I AM CERTAIN THAT OTHERS HAVE HAD THIS TROUBLES AS WELL. I WAS TRAVELING ON A MAJOR HIGHWAY.

I HAVE CONTACTED THE LEXUS SERVICE CENTER FOR WOODLAND HILLS, CA DEALER TO SCHEDULE AN APPOINTMENT BACK IN JUNE 2017. UP TO THIS DATE, AUGUST 21,2017, THEY STILL DON'T HAVE THE PART AVAILABLE FOR MY CAR. I CALLED AGAIN TODAY AND THEY TOLD ME THEY WILL CALL ME BACK WHEN THE PART IS AVAILABLE. THIS IS UNACCEPTABLE. HOW LONG DOES IT TAKE FOR THE PARTS TO BE ORDERED? IN THE MEANTIME, I HAVE TO USE MY CAR. IF SOMETHING HAPPEN TO ME OR MY FAMILY, THIS IS NOT GOOD FOR YOUR COMPANY.

NOTHING HAS BEEN DONE TO FIX THE ISSUE AND IT IS A SAFETY CONCERN EVERY TIME THERE IS A PASSENGER THEY RIDE IN THE BACK.

TAKATA RECALL-IT IS TAKING ENTIRELY TOO LONG FOR MY CAR TO GET RECALLED AND THE AIR BAGS TO GET FIXED. MY WIFE AND I DRIVE 50 MILES A DAY CAR POOLING TO WORK DOWN A DANGEROUS HIGHWAY 270 IN ST. LOUIS. THIS IS NOT ACCEPTABLE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, A GLARE CAME FROM THE DASHBOARD THAT OBSTRUCTED THE CONTACT'S VISION. THE REFLECTION OF THE SUN ONTO THE DASHBOARD CREATED A GLARE. THE SUNLIGHT WAS REFLECTED FROM THE DASHBOARD ONTO THE WINDSHIELD, WHICH PREVENTED THE CONTACT FROM SEEING CLEARLY. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 71,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERVCO TOYOTA HONOLULU AT (888) 495-3291 (LOCATED AT 2850 PUKOLOA ST #200, HONOLULU, HI 96819) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT WAS OFFERED A LOANER VEHICLE, BUT DECLINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (KARNY MASA LEXUS IN SAN DIEGO, CA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ THE CONSUMER STATED THE RECALL REPAIR WAS DUE TO BE COMPLETED ON 10/10/17. UPDATED 11/21/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MCGRATH LEXUS OF WESTMONT (500 E OGDEN AVE, WESTMONT, IL 60559 (855) 462-6964) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE UNTIL 2019. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.