LEXUS Complaints

REAR BRAKES WERE STICKING AND SQUEAKING. DEALER INSPECTED AND FOUND REAR CALIPER SLIDES SEIZED CAUSING REAR BRAKE PADS TO GET WORN TO 0 MM. CAR ONLY HAS 12K MILES. WHEN ASKED WHY, WAS TOLD, BECAUSE YOU DON'T DRIVE ENOUGH MILES PER YEAR.

TAKATA RECALL, I WAS INFORMED OF THIS RECALL A YEAR AGO AND THERE IS NO RESOLUTION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER; 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - RECALL WAS ISSUED IN MAY 2016, OVER 1 YEAR AGO AND DEALER HAS NOT BEEN ABLE TO FULFILL THE RECALL; REASON STATED: LACK OF REPAIR PARTS. ESTIMATED REPAIR IS SEPTEMBER 2017 BUT NOT GUARANTEED. SHOULD NOT TAKE OVER A YEAR TO COMPLETE A RECALL THAT HAS SUCH GREAT SAFETY RISKS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/31/17*LJ UPDATED 10/31/2017*JS

ON JULY 6TH 2017 AT ABOUT 4:15 PM I WAS HEADING TO WORK. AFTER ABOUT 500 FEET. BEFORE ENTERING A THREE WAY INTERSECTION, I RELEASED THE GAS PEDAL TO STOP ACCELERATING AND CRUISE TO PREPARE TO BRAKE IN ORDER TO MAKE THE LEFT TURN. BUT SUDDENLY THE GAS PEDAL ACCELERATED BY ITSELF AND CAUSED MY CAR TO KEEP ACCELERATING STRAIGHT TOWARDS THE SIDE WALK INTERSECTING WITH MY DIRECTION. I TURNED MY WHEEL LEFT AND BRAKED HARD EVEN ACTIVATING THE ANTI BRAKING SYSTEM. I ALSO HAD TO USE THE EMERGENCY BRAKE TO ASSIST IN STOPPING THE CAR. IT TOOK ABOUT 150 FEET AFTER THE LEFT TURN BEFORE I FULLY STOPPED. EVEN AFTER STOPPING I WAS WAS NOT ABLE TO TURN OFF THE ENGINE IMMEDIATELY. I KEPT PRESSING ON THE PUSH START BUTTON FOR A FEW MINUTES BEFORE THE ENGINE FINALLY TURNED OFF. THE INCIDENT REMINDED ME ABOUT THE GAS PEDAL LOCK UP SITUATION YEARS AGO WITH TOYOTA. AFTER CALMING DOWN FROM THE FEAR AND SHAKING I TRIED TO TURN ON THE ENGINE TO SEE IF IT WOULD OPERATE NORMALLY. AFTER VERIFYING THAT EVERYTHING WAS BACK TO NORMALLY. I CAUTIOUSLY AND CAREFULLY DROVE IT BACK TO MY HOUSE. I DID NOT USE THE CAR FOR A WEEK AND THEN HAD IT TOWED TO LEXUS DEALERSHIP FOR INSPECTION. THE INSPECTION TOOK ONE WEEK. THEY SAID THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. THEY ALSO TEST DROVE THE CAR FOR LESS THAN 10 MILES. I WAS NOT SATISFIED WITH THE ANSWER SO I CONTACTED LEXUS HEADQUARTERS AGAIN TO REQUEST A THIRD PARTY INSPECTION. THEY REFUSED BECAUSE THE CAR WAS NOT INVOLVED IN AN ACCIDENT WITH ANOTHER CAR. THEY ALSO ADVISED ME TO KEEP DRIVING THE CAR BECAUSE THEY SAID THEY PUT A LOT OF TRUST IN THEIR AUTO-MECHANICS. HOWEVER AFTER ALL THIS I STILL HAVE A LOT OF FEAR TO DRIVE THE CAR BUT I DON'T HAVE ANY OTHER CHOICE. NOW I ONLY USE THIS CAR TO GO TO WORK AND HAVE TO ALWAYS BE EXTREMELY CAUTIOUS WHEN DRIVING IT DUE TO FEAR OF THIS INCIDENT REPEATING ITSELF.

MY ONLY COMPLAINT IS THAT I HAVE BEEN ADVISED NOT TO CARRY A PASSENGER AND AM OFFERED CONDOLENCES FOR THE INCONVENIENCE, BUT THIS PROBLEM HAS BEEN KNOWN FOR NINE MONTHS WITH NO RESOLUTION. THAT IS A LONG TIME TO EITHER NOT CARRY A PASSENGER OR WORRY IF I DO.

TAKATA RECALL: CONSIDERING WHEN WE WERE NOTIFIED BACK IN JANUARY OF 2017 IT IS NOW AUGUST. LEXUS SHOULD HAVE THESE FIXED BY NOW. THIS IS TOO LONG. THERE IDEA OF A FIX IS NOT TO LET ANY PASSENGERS RIDE IN YOUR PASSENGER SEAT UNTIL THE AIRBAG HAS BEEN FIXED. THIS MIGHT BE OK FOR A MONTH OR SO, BUT IT IS GETTING ABSURD NOW.

TAKATA RECALL IT HAS BEEN OVER 2 YEARS SINCE THE RECALL FOR THE AIRBAG ON PASSENGER SIDE AND STILL NO REMEDY THE DEALER HAS NO PARTS!!!! FOR THE LAST 2 YEARS???? I ONLY GET NOTICES (X3) THAT IT IS DANGEROUS TO HAVE A PASSENGER IN FRONT SEAT.!!!!! HELP!!!!

TAKATA RECALL- RECEIVED A RECALL IN MARCH 2017 - STILL WAITING FOR A FIX (8/14/2017). UNABLE TO DRIVE FOR FEAR OF INJURIES.