LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILDE LEXUS SARASOTA (941-924-3040 LOCATED AT 4821 SARASOTA CLARK RD, FL 34233) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ UPDATED 10/30/2017*JS

THE CAR WAS SHAKING AND WOULD NOT EXCELERATE OVER 40MPH. IT WAS BROUGHT IN TO LEXUS OF POHANKA IN DECEMBER OF 2016. THEY PERFORMED A TOP ENGINE CLEAN. THE CAR STARTED HAVING THE SAME ISSUES IN THE BEGINNING OF 2017. I CALLED LEXUS CUSTOMER SERVICE AND OPENED A CASE AS I WAS TOLD THERE WAS A RECALL ON A MANUFACTURING DEFECT OF THE PISTONS. I HAD PAID $1500.00 FOR THE WORK PERFORMED. I WAS TOLD A SHOULD HAVE RECEIVED A LETTER IN REGARD TO THIS PROBLEM. LEXUS WAS CALLING IT A CUSTOMER SUPPORT PROGRAM. I NEVER RECEIVED THE LETTER BUT REPEATEDLY ASK LE US TO REIMBURSE ME AND SOLVE THE PISTON MISFIRE. I HAVE ALL OF MY EMAILS TO SUPPORT MY CASE. LEXUS STOPPED REPLYING TO THEM. THE CAR AT THIS POINT IS STILL SHAKING AND THE ENGINE LIGHT IS FLASHING. WE HAVE BEEN INSTRUCTED BY LEXUS IN THE PAST NOT TO DRIVE WHEN LIGHT IS FLASHING. AT THIS TIME I DO NOT KNOW WHERE TO TURN. ANY HELP WOULD BE GREATLY APPRECIATED. I AM AWARE THAT MANY OF THESE MODELS AND OTHERS HAVE HAD THE WORK PERFORMED OR NEW ENGINES.

WHEN ACCELERATING HEAR A LOUD GROANING NOISE AND FEEL A HESITATION IN THE GAS ACCELERATOR PEDAL. HAVE BROUGHT TO THE DEALER 3 TIMES, AS IT SEEMS TO BE GETTING WORSE. DEALER ACKNOWLEDGES THEIR IS AN ISSUE, BUT SAYS WILL NOT FIX BECAUSE THEIR IS NO RECALL. THEY SAID WILL NOTIFY US IF/WHEN LEXUS HAS A REMEDY. APPARENTLY THIS IS HAPPENING ON 2016 & 2017 MODELS. I AM WORRIED THAT MY CAR IS JUST GOING TO LOSE POWER WHEN ACCELERATING AS IT SEEMS TO BE GETTING WORSE AND LOUDER GROANING NOISE. THIS HAPPENS FIRST THING IN THE MORNING WHEN THE CAR IS COLD AND ACCELERATING BETWEEN 0 TO 20 MPH.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/26/17*LJ UPDATED 10/30/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN LEXUS DEALER ON GRANT MILL RD IN BIRMINGHAM, AL WHO STATED THAT THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA INFLATORS. I HAD MY CAR INTO THE DEALERSHIP AFTER RECEIVING SEVERAL NOTICES OF THE RECALL. I WAS TOLD AT THE DEALERSHIP I WOULD BE PLACED ON WAITING LIST FOR THE RECALL PARTS. THAT HAS BEEN MONTHS AGO. I CALLED TODAY TO INQUIRE ABOUT THE RECALL WAIT LIST AND I WAS TOLD THEY ARE NOT WORKING ON THE CONVERTIBLES. I WOULD HAVE TO WAIT. I ASKED IF I WAS NOT SUPPOSE TO USE THE FRONT PASSENGER SEAT AND SHE SAID THEY HAVE HAD NO ISSUES OR COMPLAINTS WITH THE PASS SEAT. I AM A REALTOR AND USE MY CAR EVERYDAY FOR WORK WITH PASSENGERS IN THE FRONT PASS SEAT. ANY IDEA HOW LONG THIS RECALL REPAIR WILL TAKE? I DO T WANT ME CLIENTS TO BE UNSAFE IN MY VEHICLE. THANK YOU

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HENDRICK LEXUS NORTHLAKE DEALER LOCATED AT 10830 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269; (704) 771-1905 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY DASHBOARD IS CRACKED OVER THE PASSENGER AIRBAG. I AM THE ORIGINAL OWNER AND THE CAR HAS BEEN IN AN INDOOR GARAGE FOR 10 YEARS. CAR HAS BEEN SERVICED EVERY 3000 MILES FOR 10 YEARS.

WE WERE IN A MAJOR ACCIDENT IN MAY OF 2015 AND AIR BAGS EXPLODED AND SHOT FRAGMENTS OUT AT US AND WE HAD TO BE BROUGHT TO ER BY AMBULANCE. AND I HAD TO HAVE SURGERY.

THIS RECALL STARTED IN MAY 2016. I CANNOT GET AN ANSWER FROM THE DEALER AND DO NOT FEEL SAFE DRIVING THE VEHICLE.