LEXUS Complaints

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ROCKVILLE, MARYLAND WAS CONTACTED ABOUT THE RECALL AND STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - IT HAS BEEN OVER 12 MONTHS WITH NO UPDATES OR OFFERS FOR RENTAL CARS OR SETTLEMENT WHILST I AM STILL DRIVING AROUND WITH A COMPROMISED VEHICLE.

TL* THE CONTACT OWNS A 2016 LEXUS NX200T. WHILE DRIVING AT HIGHWAY SPEEDS, THE SUN ROOF SHATTERED. THE FAILURE OCCURRED WITHIN 30 DAYS OF OWNING THE VEHICLE. THE DEALER (KOONS LEXUS OF WILMINGTON, 2100 PENNSYLVANIA AVE, WILMINGTON, DE 19806, (302) 427-4400) REPLACED THE SUN ROOF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO SERVICE CAMPAIGN OR RECALL TO PROVIDE A SOLUTION. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CHERRY HILL LEXUS DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 1999 LEXUS GS400. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP AND SURGED FORWARD. THE CONTACT HAD TO PUMP THE BRAKE PEDAL APPROXIMATELY THREE TIMES UNTIL THE VEHICLE STOPPED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE IN 2013 BY BAY RIDGE LEXUS (6502 5TH AVENUE BROOKLYN, NEW YORK 11220). THE VEHICLE WAS GOING TO BE TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 116,044.

I WAS DRIVING ON I75 IN LOUISVILLE, KY, GOING APPROX 70-75 MPH WHEN I HEARD WHAT SOUNDED LIKE A GUN SHOT! PANICKED, I LOOKED AROUND IMMEDIATELY BUT THERE WERE NO OTHER CARS CLOSE BY AND NO OVERPASSES. THEN I REALIZED THAT GLASS WAS ALL OVER MY RIGHT ARM, SHOULDER, AND THE CENTER CONSOLE. I LOOKED UP TO SEE THAT MY MOON ROOF WAS SHATTERED. AFTER REALIZING WHAT HAD HAPPENED, I CLOSED THE SHADE SO MORE GLASS DID NOT FALL ON ME AND INSIDE MY CAR. I TOOK AN EXIT AND CALLED MY INSURANCE COMPANY. I TOLD THEM I HAD NO IDEA WHAT HAD HAPPENED, THAT NO ONE WAS AROUND BUT THAT MY MOON ROOF HAD JUST EXPLODED. THEY GAVE ME THE COMPANY TO CONTACT TO GET IT FIXED AND I TOOK IT THERE TO GET IT FIXED THE NEXT DAY. I HAVE PICS OF IT THOUGH. SO SCARY! I STILL DON'T UNDERSTAND WHY MY MOON ROOF WOULD JUST EXPLODE WITHOUT ANY EXTERIOR FORCE BEING EXERTED AND I AM SO AFRAID IT WILL HAPPEN AGAIN.

MONDAY, JUNE 5TH,I BOUGHT THE LEXUS ES350 AT 6502 5TH AVE IN BROOKLYN. IT HASN'T BEEN A WEEK YET, AND ON FRIDAY THE 9TH, THE ACCIDENT HAPPENED. I WAS DRIVING FROM STATEN ISLAND TO FLUSHING TO PICK UP MY FRIEND TO GO BACK TO MY HOME. ALONG THE 495 HIGHWAY, WE WERE DRIVING AROUND 45-50 MPH AND SUDDENLY A WARNING POPPED UP ON THE ABS SYSTEM SAYING THAT THE "BREAKER IS ON." WE BECAME REALLY NERVOUS SO WE WANTED TO CHECK OUT WHY THAT MESSAGE CAME ON. THERE WAS A CAR ABOUT 100 METERS IN FRONT OF US, SO I STEPPED ON THE BREAKS, BUT I WAS NOT ABLE TO STEP DOWN ON IT. THE BRAKE IS COMPLETELY LOCKED AND HAD NO WAY TO SLOW IT DOWN AND WITHIN TWO SECONDS WE HIT THE CAR IN FRONT, AND OUR CAR WAS TOTALED. FORTUNATELY, NOBODY HAD TO GO TO THE HOSPITAL. AFTER WE GOT HOME I FELT DIZZY AND EARS WERE RINGING. FORTUNATELY, I FELT BETTER AFTER A COUPLE DAYS. WE ALSO TRIED CONTACTING DIFFERENT LAWYERS, BUT NONE OF THEM WOULD TAKE OUR CASE BECAUSE THERE WERE NO REPORTS OF ME BEING INJURED OR ANY OTHER DOCTOR REPORTS. THIS IS RIDICULOUS BECAUSE IT'S BASICALLY SAYING THAT ONLY IF SOMEONE GOT HURT AND WAS BROUGHT TO THE HOSPITAL WOULD THERE BE A SERIOUS CASE. IS THIS REALLY HOW AMERICA HANDLES SERIOUS CAR ACCIDENTS? WE HOPE THAT LEXUS CAN BE FAIR AND HAVE SOMEONE INSPECT THE BLACK BOX TO SEE IF IT WAS THE CAR ITSELF THAT HAD AN ISSUE. WE ALSO WISH THAT THEY WILL GIVE US A SINCERE APOLOGY, RESPECT, AND JUST A FAIR ANSWER TO THIS PROBLEM.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/04/17*LJ UPDATED 10/13/2017*JS

TAKATA RECALL - RECEIVED A RECALL NOTICE 6 MONTHS AGO. TO DATE ESKRIDGE LEXUS DEALERSHIP SAYS THERE IS NO REMEDY. ALSO, INQUIRING ABOUT THE 500.00 REBATE FROM THE CLASS ACTION LAWSUIT.

TAKATA RECALL MY LETTER IS DATED. JULY 9TH 2016 I WOULD LIKE TO FIND OUR WHY THIS PROBLEM HAS NOT BEEN CORRECTED. I HAVE NOT HAD A PASSENGER FOR OVER A YEAR.