LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2013 LEXUS ES HYBRID- CHEHALIS, WA
THE CAR EXPERIENCED AN UNINTENDED ACCELERATION EVENT WHILE PULLING INTO A PARKING SPOT AT A LOW RATE OF SPEED. WHILE THE DRIVER'S FOOT WAS ON THE BRAKE THE CAR BEGAN ACCELERATING OUT OF CONTROL AND BOUNCED OVER A CURB, DOWN A HILL, STRIKING A PICK UP AND A TREE.
Source: NHTSA WEB SITE -
2006 LEXUS IS 250- BAYAMON, PR
TAKATA RECALL. THE CAR HAS BEEN SENT TO CHECK SINCE LAST YEAR FOR INSTABILITY WHEN DRIVEN AND THE AIR BAG LIGHT ON. DEALER TOLD THAT A CODE B1861 SHOWED, SYSTEM WAS RESETTLED BY DEALER AND THE CODE DIDN'T DUPLICATE FOR DIAGNOSTIC. I WAS NEVER INFORMED THAT THERE WAS A DANGEROUS PROBLEM WITH THE AIR BAGS. AIR BAGS WERE NOT CHANGED (5/21/2016). CAR WAS SENT TO DEALER A COUPLE OF TIMES FOR ELECTRICAL PROBLEM CAUSED WHEN THE FRONT OF THE CAR WAS UPDATED TO 2012 FRONT. LIGHTS STOPPED WORKING AND ONE OF THE FOG LIGHTS BROKE (EXPLODED). THE DEALER DOING THE JOB SENT THE CAR TO THE LEXUS DEALER AGAIN. SUPPOSEDLY, THEY FIXED THE ELECTRICAL PROBLEM. MY CAR CONTINUED WITH PROBLEMS OF THE DASH GETTING MELTED. THEY CHANGED IT FINALLY, BUT IT WAS HAPPENING AGAIN THIS YEAR. I TOOK THE CAR TO THE DEALER TO FIX THAT AND THEY TOLD ME THAT IT HAD A RECALL FOR THE AIR BAGS. I SAID TO THE JOB SINCE THEY WERE WORKING WITH THE DOORS AND DASH ALREADY. THE LIGHT OF AIR BAGS CONTINUE TO BE ON AFTER THEY WORK WITH THE CAR. THE DEALER SAID THE CODE B1861 CAME OUT AGAIN, BUT THEY INSIST TO CHARGE ME 2, 900.00 DOLLARS FOR THE JOB ARGUING THAT EVEN THOUGH THE CAR PRESENTS THE SAME CODE AGAIN, WHAT IS DAMAGED HAS NOTHING TO DO WITH THE AIR BAG AND IT IS THE WIRING OF THE ELECTRIC PANEL. I AM CONCERN AND MY CAR HAD NO PROBLEMS WITH LIGHTS ON THE DASH ABOUT AIR BAGS BEFORE THE SERVICE OF THE CAR WAS DONE (5/31/2017). THE CAR WAS RUNNING WELL.
Source: NHTSA WEB SITE -
2011 LEXUS IS 250C- CANTON, GA
RECEIVED NOTICE OF PASSAGE AIR BAG DEFECT ON MAY 23,2016. NO REMEDY PROVIDED, ONLY SUGGESTED THAT NO ONE RIDE IN FRONT PASSENGER SEAT. AS OF JUNE 13, 2017, MORE THAN A YEAR LATER, NO REMEDY HAS BEEN PROVIDED BY LEXUS. IT IS UNREASONABLE TO NOT ALLOW A PASSENGER IN THE FRONT SEAT FOR THIS LONG A TIME (OVER ONE YEAR SO FAR). WE NEED A REMEDY NOW.
Source: NHTSA WEB SITE -
2007 LEXUS ES350- ADA, MI
2007 LEXUS ES350. CONSUMER WRITES ON REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 LEXUS ES350- NEW ORLEANS, LA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (LEXUS OF NEW ORLEANS AT 8811 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 207-3100) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2016 LEXUS GS 200T- COLLIERVILLE, TN
INJECTOR MAINTENANCE REQUIRED MESSAGE SHOWS AT APPROXIMATELY 6000 MILES SOON AFTER THE IGNITION IS TURNED ON AND BEFORE THE GEAR IS CHANGED TO DRIVE.
Source: NHTSA WEB SITE -
2010 LEXUS ES- MENLO PARK, CA
TAKATA RECALL - LEXUS HAS NOT FIXED OUR INFLATOR. IT HAS BEEN A WHOLE YEAR SINCE THE RECALL. WHEN?
Source: NHTSA WEB SITE -
2014 LEXUS LS460- NORTH LITTLE ROCK, AR
TL* THE CONTACT OWNS A 2014 LEXUS LS460. WHEN THE BRAKES WERE APPLIED, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER (STEVE LANDERS TOYOTA), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THERE WERE MULTIPLE TECHNICAL SERVICE BULLETINS, BUT NO SPECIFIC REPAIR REMEDY FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,336.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 LEXUS GX470- THE WOODLANDS, TX
- ENTIRE VEHICLE VIOLENTLY SHAKES AND VIBRATES WHILE DRIVING ANYWHERE BETWEEN 40MPH - 65MPH. DOES NOT VIBRATE WHEN NOT ACCELERATING OR COASTING. - ENTIRE DASHBOARD IS CRACKING AND CHIPPING.
Source: NHTSA WEB SITE -
2004 LEXUS RX- LORTON, VA
DURING NIGHT DRIVING, THE HEADLIGHTS RANDOMLY GO OFF. I HAVE TO SWITCH THEM OFF AND THEN ON AGAIN. IN A FEW MINUTES I HAVE TO REPEAT. THE BULBS ARE NOT BLOWN BECAUSE WHEN I SWITCH THEM ON, BOTH LAMPS COME ON. HAVING TO CONSTANTLY TURN THEM OFF AND ON DURING DRIVING. IT SEEMS TO BE GETTING WORSE. I WORK NIGHTS AND THIS IS GETTING TO BE A BURDEN. OF COURSE, I DON'T KNOW WHAT CAUSES THIS TO HAPPEN SO I TOOK IT TO GET IT REPAIRED AND THEY TOLD ME THERE WAS A RECALL FOR THE HEAD LIGHTS. UNFORTUNATELY, I DON'T HAVE THE RECALL NUMBER. I BELIEVE THIS IS A SAFETY RISK BECAUSE THEY GO OFF RANDOMLY WHILE I'M DRIVING.
Source: NHTSA WEB SITE