LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF JACKSONVILLE, 10259 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (888) 721-3509) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER DID NOT KNOW WHEN THE VEHICLE COULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY KIDS AND I WAS TRAVELING IN VEHICLE WHEN I TRIED TO APPLY THE BRAKES AND NOTICED MY CAR WOULD NOT STOP. I WAS TRAVELING APPROX. 25 MPH ON CITY STREET AND HAD TO PULL OVER AND LATER GET MY CAR TOWED TO DEALERSHIP. THE DEALERSHIP EXPLAINED MY ACTUATOR NEEDS REPLACING AND LEXUS WILL COVER THE COST, HOWEVER THE ACTUATOR CAUSED MY BRAKE PUMP TO GO OUT. LEXUS HAVE NOT ISSUED A RECALL BUT HAVE PUT AN "EXTENDED WARRANTY" IN PLACE UNTIL 12/2017, MY FAMILY LIVES WAS ENDANGERED DUE TO THIS FAILURE AND NOW LEXUS WANT TO CHARGE ME $2K TO REPLACE THE BRAKE BOOSTER PUMP ASSEMBLY. THIS PART IS DIRECTLY RELATED TO THE ABS SYSTEM. LEXUS REPRESENTATIVE MIKE STATED "WE WILL PAY FOR ACTUATOR ($2K) AND YOU WILL PAY FOR THE PUMP). MY HUSBAND CONTACTED LEXUS CORPORATE AND SPOKE WITH KATHRINA BOYLES AND DENIED OUR CASE AND REINTERATED LEXUS WILL ONLY COVER THE ACTUATOR-SHE ALSO SENT US A DENIAL LETTER. HOW IS THIS POSSIBLE? LEXUS DO NOT WANT TO ISSUE A RECALL ON THE ACTUATOR BECAUSE THAT WOULD BE THEM TAKING BLAME SO THEY COWARDLY ISSUED AN "EXTENDED WARRANTY". MY ACTUATOR MALFUNCTIONING PUT MY FAMILY LIFE IN EXTREME DANGER AND CAUSED MY PUMP TO MALFUNCTION AND YET LEXUS WANT ME TO PAY THE BILL. DO LEXUS CARE THAT MY FAMILY LIFE WAS PUT IN DANGER? SHOULD I CONTACT A LAWYER OR LOCAL NEWS STATION AND TELL MY DANGEROUS STORY. MY GOD I COULDN'T STOP THE CAR IMMEDIATELY AND SWERVED ALL OVER THE PLACE UNTIL I WAS ABLE GET CAR TO SLOW DOWN.

TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE RECALL NOTIFICATION WAS RECEIVED IN DECEMBER OF 2016. THE DEALER (HENDERSON NEVADA LEXUS) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ *JS

TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BUDICK LEXUS, CICERO, NEW YORK) AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2012 LEXUS ES350. CONSUMER WRITES IN REGARDS TO FAULTY FRONT PASSENGER AIRBAG. *LD THE CONSUMER STATED THE RECOMMENDATION FOR RECALL #16V-340 AND 17V-006, TO NOT OPERATE THE VEHICLE WITH A PASSENGER IN THE FRONT SEAT, IS UNACCEPTABLE. THE CONSUMER HAS AN ADULT DISABLED DAUGHTER WHO CANNOT SIT IN THE BACK SEAT. *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (LEXUS OF CLEARWATER, 27547 US HWY 19 N, CLEARWATER, FL 33761; (727) 231-1443) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL SEPTEMBER OF 2017. THE MANUFACTURER WAS CONTACTED AT 800-255-3987 AND WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER (LEXUS OF MELBOURNE 6927 BROMLEY DR, VIERA, FL 32940, 321-473-7872) WAS CALLED FOR A WEEK, BUT THE CONTACT WAS UNABLE TO GET A RESPONSE TO DETERMINE WHEN THE RECALL REPAIR COULD BE SCHEDULED. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (LEXUS OF NASHVILLE DOWNTOWN, 2010 ROSA L PARKS BLVD, NASHVILLE, TN 37228) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SEWELL DEALER WAS CONTACTED ON APRIL 19, 2017, BUT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CALLED LEXUS STEVENS CREEK (408-330-3000)FOR SERVICE. ALWAYS TOOK THEM FEW WEEKS TO MAKE AN APPT. ONE APPT WAS MADE IN MAY BUT WE WERE LATE SO DIDNT MAKE IT. I MADE ANOTHER APPT IN THE MIDDLE OF MAY AND GOT SCHEDULED AN APPT 0N 6/3/17. NOW THEY TOLD US THE APPT WILL BE CANCELLED DUE TO NO PART AVAILABLE. I ASKED WHAT WILL BE THE TIME FRAME, THEY SAID AT LEAST FEW MORE WEEKS N THEY WILL CALL US, MEANS IT WILL TAKE ANOTHER FEW MORE WEEKS FOR THEM TO MAKE AN APPT FOR US. I ALSO ASKED THEM IF OTHER LEXUS DEALERS HAVE THE AVAILABLE PART, THEY SAID I HAD TO CHECK IT ON MY OWN...IT SEEMS THEY DON'T REALLY CARE FOR OUR SAFETY EVEN THOUGH IN THE RECALL LETTER, IT SAID ITS NOT SAFE FOR US TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. WHAT SHOULD WE DO? PLEASE ADVISE. THANK YOU.