LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A LOANER VEHICLE. THE CONTACT DID NOT SPEAK TO A DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS INFORMED OF THIS RECALL BACK IN DECEMBER 2016 AND IT NOW JUNE 2017 AND I STILL DON'T HAVE MY CAR FIXED.

ON JANUARY 11 MY SUNROOF EXPLODED WHILE DRIVING ON HWY 146 IN BAYTOWN TX 5:08PM, NOTHING HIT THE VEHICLE. IT SOUNDED LIKE A GUNSHOT WENT OFF. I TOOK TO STERLING MCCALL LEXUS IN HOUSTON TX MY SERVICE ADVISOR CLAIMED WARRANTY WOULD NOT COVER DAMAGE. MUST HAVE SOMETHING ELSE AS CAUSE TO SUNROOF EXPLODING. I HAD TO USE MY INSURANCE COVERAGE WITH $500 DEDUCTIBLE. I GOT RID OF THE CAR SOLD IT TO TEXAS AUTO DIRECT TAKING A 1000 LOST TO GET OUT MY LEASE AGREEMENT

AIRBAG LIGHT INDICATOR IS ON AND LEXUS INSISTED THEY REPLACE THE ENTIRE WIRING HARNESS FOR OVER 2K DUE TO SAFETY ISSUES. THE PRICE OF THIS REPAIR FOR AN ELECTRICAL FAULT IS OBSCENE AND IS A COMMON ISSUE WITH THIS MODEL OF LEXUS ACCORDING TO OWNER FORUMS.

MAY 9, 2017. AT APPROXIMATELY 5:50 PM, I GOT IN MY CAR WHICH WAS PARKED IN A SMALL OUTDOOR PARKING LOT. I STARTED IT AND PUT IT IN REVERSE AND THE CAR TOOK OFF. EVEN THOUGH I APPLIED THE BRAKES THE CAR DID NOT STOP OR SLOW DOWN. IT SLAMMED INTO A PARKED 2016 MERCEDES WITH SUCH FORCE THAT THE MERCEDES WAS LEFT ALMOST PERPENDICULAR WITH ITS SPACE. POLICE WERE CALLED AND CAME TO SCENE BUT BECAUSE THE PARKING LOT IS ON PRIVATE PROPERTY, NO REPORT WAS FILED. THE OWNER OF THE OTHER VEHICLE AND I EXCHANGED INFORMATION.

DASHBOARD IS MELTING AND MAKING THE GLARE DIFFICULT TO DRIVE. HAS BEEN LIKE THIS FOR SOME TIME. JUST NOW FINDING OUT OTHER PEOPLE HAVE PROBLEMS WITH THIS. IT HAS LARGE BUMPS ON THE MELTING DASHBOARD. STARTED DOING THIS AROUND MAY, 2012.

TAKATA RECALL. RECALL NOTICE CAME SOME MONTHS AGO. WAS TOLD BY DEALER ON 5/28/17 THAT IT WOULD TAKE UNTIL SEPTEMBER -- AFTER THE SUMMER WHEN I NEED THE CAR MOST -- BEFORE IT CAN BE FIXED. TOTALLY UNACCEPTABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LOCAL FREEMAN TOYOTA LEXUS DEALER (2875 CORBY AVE SANTA ROSA, CA 95407), BUT WAS NOT SERVICED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER IN ESCODIJO, CA CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 631-259-4575 AND CONFIRMED THAT THE RECALL REMEDY PARTS WOULD NOT BE AVAILABLE UNTIL AFTER THE SUMMER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.