LEXUS Complaints

[XXX] LEXUS FAILED TO ACCOMMODATE WITH A LOANER VEHICLE AND JUST KEEPS TELLING ME "JUST BE PATIENT" EVERY TIME I CALL THEM TO DISCUSS MY VEHICLE AND THAT IT IS VERY DANGEROUS TO DRIVE. MY VEHICLE HAS BEEN IN THE GARAGE "NOT DRIVEN ALL THAT TIME" FOR OVER FOUR YEARS SINCE ME AND MY HUSBAND ARE FEARFUL FOR SAFETY OF OUR LIVES. THE DEALER HAS NOT ACCOMMODATED WITH ANY RECOURSE AND JUST SENDS LETTERS WITH BOLD RED PRINT THAT I AM CONSIDERED "ZONE B" AND WHEN I LOOK UP MY VIN IT SAYS "REMEDY SUSPENDED". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

GOT A NOTICE FROM LEXUS ABOUT THE SAFETY RECALL HOWEVER I CALLED THE LOCAL DEALER LONGO LEXUS MORE THAN 4 MONTHS AGO INFORMING THEM THAT I HAD READ ABOUT THE RECALL AND WANTED TO BRING MY VEHICLE IN. I WAS INFORMED THAT I COULD NOT BRING IT IN AT THAT TIME BUT TO NOT LET ANYONE SIT IN THE PASSENGER SEAT UNTIL THE PROBLEM WAS FIXED. MORE THAN 4 MONTHS HAVE PASSED AND I AM JUST NOW GETTING THE NOTICE AND SCHEDULED AN APPOINTMENT. MY AIR BAN WARNING LIGHT HAS BEEN ON FOR MORE THAN 3 MONTHS AND IT HAS BEEN EXTREMELY INCONVENIENT FOR ME AND MY FAMILY TO GO SOMEWHERE AND NO ONE EXCEPT THE DRIVER CAN SIT IN THE PASSENGER OR FRONT SEAT. I CALLED LONGO LEXUS FOR AN APPOINTMENT AND THEY SET IT UP FOR MAY 24, 2017 AT 9:00 A.M. HOWEVER IN THE RESPONSE EMAIL THAT WAS SENT BY THE LONGO REPRESENTATIVE SHE ADDED SEVERAL ADDITIONAL SERVICES THAT SHE SAID THAT I REQUESTED WHEN THE ONLY SERVICE I REQUESTED WAS THE REPLACEMENT OF THE DANGEROUS AND FAULTY AIR BAG(S). SHE ALSO SENT ME A BOGUS EMAIL ADDRESS AS WELL AS THE NOTIFICATION LETTER SENDING OUT BOGUS WEBSITE. THE WEBSITE REFERENCED IN THE LETTER WAS WWW.SAFERCAR.GOV. HOWEVER WHEN I TRIED TO ACCESS THIS SITE ON MY COMPUTER A MESSAGE CAME BACK THAT THERE WAS NO SUCH SITE. THIS SERVICE NEEDS TO BE EXPEDITED BECAUSE OF WHAT MY FAMILY AND I HAVE HAD TO GO THROUGH. DON'T YOU AGREE? BELOW THE QUESTION IS ASKED WHEN DID THIS HAPPEN. I GOT THE LETTER TODAY AND I CALLED LONGO LEXUS TODAY. THIS IS A RECALL NOT AN ACCIDENT. HOWEVER I TRIED TO GET LONGO TO DO SOMETHING FOR ME MONTHS AGO.

MUSTY ODOR WHEN USING AIR CONDITIONING. LEXUS TECHNICIANS TOLLD ME TO PUT AIR SYSTEM ON RECYCLE TO PREVENT SMELL. I DID THAT AND SMELL IS BACK. I HAVE NEVER HAD A CAR DO THIS. AFTER RESEARCH, THERE SEEMS TO BE A PROBLEM WITH THIS MODEL CAR

"TAKATA RECALL" NOTIFIED ALMOST A YEAR AGO ABOUT RECALL AND ADVISED NOT TO RIDE ANYONE IN THE FRONT PASSENGER SEAT. HAS CHECKED WITH THE DEALERSHIP ON 2 OCCASIONS TO CHECK ON GETTING AIRBAG REPLACED. TOLD THAT REPLACEMENTS WERE STILL NOT AVAILABLE. NOW WE ARE BEING TOLD THAT THIS COULD TAKE SEVERAL YEARS TO RESOLVE. HOW LONG ARE WE EXPECTED TO DEAL WITH THIS?

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT MENTIONED THAT THE DEALER STATED THAT WHEN THE PART BECAME AVAILABLE FOR THE RECALL REPAIR A CALL WOULD BE MADE TO HAVE THE VEHICLE SERVICED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/20/2017*JS

I RECEIVED MY 1ST RECALL LETTER LAST JUNE 2016 & I HAVE BEEN CALLING WESTSIDE LEXUS ON THE KATY FREEWAY, HOUSTON, TX FOR THE PAST FEW MONTHS & THEY STILL DO NOT HAVE THE PART IN. IT HAS ALMOST BEEN A YEAR. I JUST RECEIVED ANOTHER LETTER ABOUT THE RECALL & I CALLED THE DEALERSHIP & THEY SAID THAT THEY ARE ONLY WORKING ON THE IS MODELS FIRST & DON'T KNOW WHEN THEY CAN FIX THE ES MODELS. I DON'T FEEL SAFE DRIVING PASSENGERS AROUND & I DON'T UNDERSTAND WHY IT WOULD TAKE THIS LONG TO GET THE PARTS IN. THIS IS RIDICULOUS!!

LETTER FROM CONSTITUENT RE REGARDING THE REPLACEMENT OF THE TAKATA FROM PASSENGER AIRBAG INFLATOR IN HER LEXUS ES350. *LD THE CONSUMER REQUESTED THAT THE DEALER BE AUTHORIZED TO REMOVE THE AIRBAG FROM THE FRONT PASSENGER SEAT SIDE OF THE VEHICLE OR, DIRECT LEXUS TO REPLACE THE AIRBAG FROM A NEW LEXUS VEHICLE *JS.

CPSC:2013 LEXUS RX 350 VACUUMING THE REAR CARGO AREA WHEN THE REAR DOOR AUTOMATICALLY BEGAN TO CLOSE AND IT STARTED TO TRAP ME BETWEEN THE DOOR AND THE FLOOR OF THE CARGO AREA. AFTER PUSHING UP ON THE DOOR WITH ALL MY STRENGTH I WAS ABLE TO SQUEEZE OUT. *BF UPDATED 05/09/2017*JS

HARNESS - FAILURE OF THE AIRBAG HARNESS CAUSING THE SRS LIGHT TO STAY ON. THIS IS A MAJOR SAFETY ISSUE AND VERY COSTLY $3,00.00+. IT ALSO APPEARS TO BE WIDESPREAD AFFECTING VARIOUS MANUFACTURE YEARS INCLUDING MY 2008 MODEL IS250. I BELIEVE THIS WARRANTS A REVIEW.

"TAKATA RECALL" RECEIVE NOTICE OF RECALL FOR AIRBAG INFLATOR DEFECT ON PASSENGER SIDE OF VEHICLE ABOUT 8 OR 10 MONTHS AGO. STILL WAITING FOR REPLACEMENT PART AND IT'S EXCEEDING WAY BEYOND TIME IS SHOULD HAVE BE REMEDIED. RECEIVED SECOND NOTICE ON APRIL 21, 2017. SPOKE TO SALES PERSON ON APRIL 25, 2017 AN WAS TOLD THAT PART IS NOT IN AND THEY ARE WAITING ON THE PARTS FROM MANUFACTURED. MY FATHER IN LAW DRIVES A HONDA AND HAD A RECALL ON THE SAME PART FROM "TAKATA" BUT RECEIVED HIS PART WITHIN A MONTH OR TWO. NOT THIS WAS EIGHT MONTHS AGO. NOW I'M STILL WAITING AND NOT HAVING ANY OF MY FAMILY RIDE IN THE PASSENGER SEAT BECAUSE OF THE DANGER IT IMPOSES. IT SEEMS NOTHING BUT NOTICE ARE BEING GIVE WITH NO RESOLUTION BEING DONE. ITS BECOMING EXTREMELY FRUSTRATING. SINCE I CANNNOT DRIVE MY CAR WITH MY FAMILY IN THE FRONT SEAT IS POSSIBLE TO GET A LOANER CAR TO USE.