LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. I RECEIVED THE SAFETY RECALL NOTICE ON MARCH 2017 AND BROUGHT THE CAR TO LEXUS SAN DIEGO DEALER LOCATED AT KEARNY MESA SAN DIEGO CA ON 25 MARCH TO GET IT FIXED. I WAS TOLD THAT THERE IS NO PARTS AVAILABLE SO THEY PUT ME ON THE WAITING LIST. I CAME BACK AFTER A MONTH AND THE DEALER SAID THAT THERE STILL NO PARTS.

TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT SPOKE TO A DEALER TWICE. THE FIRST TIME, THE DEALER STATED THAT THE PARTS WOULD BE AVAILABLE IN JANUARY OF 2017. THE SECOND TIME, THE DEALER STATED THAT THE PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. IT HAS BEEN ABOUT 6 MONTHS SINCE WE WERE NOTIFIED ABOUT THE AIR BAG RECALL. WE KEEP CALLING OUR LOCAL DEALER TO GET AN ESTIMATED DATE THAT THE AIR BAGS WILL BE REPLACED AND ALL WE GET IS ' WE WILL CALL YOU WHEN GET THEM TO SCHEDULE THE REPAIRS'. WHY IS IT TAKING SO LONG?!?!?!?!?! I DIDN'T PURCHASE THE CAR FROM THAT DEALER SO I WONDERING IF THEY ARE PUTTING MY SAFETY BEHIND THE SAFETY OF THE LEXUS OWNERS WHO PURCHASED A CAR FROM THEIR STORE EVEN IF THEIR CAR WAS PURCHASED AFTER MINE'S. I AM TIRED OF THE INCONVENIENCE OF RIDING IN THE BACK SEAT - AS ADVISED BY THE RECALL LETTER - AND TIRED OF ASKING FRIENDS AND FAMILY TO RIDE IN THE BACK SEAT EVEN WHEN THERE ARE ONLY TWO OF US IN THE CAR. I WOULD LIKE AN EXPLANATION OF THE LOCAL LEXUS DEALER ON HOW THEY SCHEDULE THE REPAIRS. HOW DO THEY PRIORITIZE THEIR CUSTOMERS TO DETERMINE WHO WILL BE SERVICED AND MADE SAFER. THIS IS TOTALLY UNACCEPTABLE. NONE OF US AFFECTED BY THIS ISSUE SHOULD HAVE HAD TO WAIT AT ALL!!L

BRAKE ACTUATOR SQUAWKING BRAKES MAKE A SQUAWKING NOISE WHEN COMING TO A COMPLETE STOP. THE BRAKE PEDAL VIBRATES DURING THIS TIME. LEXUS OF EL CAJON IS REFUSING TO ACKNOWLEDGE THIS ISSUE EVEN AFTER A DIAGNOSTICIAN RECREATED THE EVENT DURING A TEST DRIVE.

DESCRIPTION OF THE PROBLEM: LEXUS IS HAS AN ONGOING SAFETY PROBLEM RELATED TO ITS AIRBAG MECHANISM,THE WIRING HARNESS TO BE SPECIFIC- CODE 1861, WHICH IS INDICATED BY AN AIRBAG WARNING THAT REMAINS ON WHILE DRIVING. THIS SAFETY ISSUE HAS BEEN DOCUMENTED ONLINE IN A NUMBER OF FORUMS BY 2006-2008 LEXUS DRIVER. LEXUS HAS BEEN AWARE OF THIS SAFETY ISSUE AND INCLUDED IT IN ITS LIMITED WARRANTY, HOWEVER, MOST DRIVERS DID NOT EXPERIENCE AIRBAG PROBLEMS UNTIL YEARS LATER AFTER THEIR MANUFACTURER WARRANTY EXPIRED. THE OUT-OF-POCKET COST FOR THIS SAFETY REPAIR IS UPWARDS OF $3500, FORCING DRIVERS TO SPEND MONEY FOR A MANUFACTURING FAILURE. MOREOVER, IT IS NOT POSSIBLE TO PASS INSPECTION WITH THE AIRBAG LIGHT. LASTLY,THIS FAULTY AIRBAG MECHANISM IS A SAFETY HAZARD THAT PUTS THE DRIVER, PASSENGER AND OTHER MOTORISTS AT RISK OF INJURY, PARALYSIS, OR EVEN DEATH IF THE AIRBAG DOES NOT DEPLOY. BECAUSE OF THE HIGH POTENTIAL FOR DANGER CAUSED BY THE LEXUS WIRING HARNESS, NHTSA NEEDS INITIATE A TOYOTA/LEXUS RECALL ON THIS FAULTY PART IN ORDER TO PROTECT THE LIVES OF MOTORISTS. PERSONALLY, I AM AFRAID FOR MY SAFETY WHEN DRIVING MY CAR. THE AIRBAG SENSOR IS RECENTLY CAME ON IN MY LEXUS IS 250. I SPOKE WITH MY LEXUS SERVICE REPRESENTATIVE WHEN I BROUGHT MY CAR IN FOR SERVICE RELATED TO THE "TAKATA RECALL". I WAS TOLD THAT THE WIRING HARNESS WAS A SEPARATE ISSUE FROM THE RECALL AND THAT I WOULD NEED TO PAY OUT-OF-POCKET FOR BOTH THE DIAGNOSTIC AND THE REPLACEMENT (~$3500-3800). I WILL NOT BE ABLE TO PASS THE MANDATED STATE INSPECTION UNTIL THE PART IS REPLACED AND THE SENSOR CLEARED, DESPITE MY CAR OTHERWISE BEING IN OPTIMAL DRIVING CONDITION, IF THIS WERE A REPAIR ISSUE THAT AFFECTED ONLY A SMALL PROPORTION OF LEXUS IS 250 MODELS, I WOULD NOT BRING THIS MATTER TO THE NHTSA. HOWEVER, THE VOLUME OF COMPLAINTS AFTER THE LEXUS TSB AND WARRANTY EXPIRY HAS LED ME TO URGE NHTSA TO INTERVENE

OBDII MONITOR READS "NOT READY" FOR THE CATALYST INSPECTION CATEGORY DURING SMOG CHECK. CAR WILL NOT PASS SMOG.