LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 LEXUS ES350- TAMPA, FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 AND 17V006000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS HS 250 HYBRID- CHULA VISTA, CA
REAR LOWER SUSPENSION ARM SAFETY RECALL. RECEIVED SAFETY RECALL NOTIFICATION NOV 2016. AS OF APRIL 2017 DEALERSHIP SERVICE DEPARTMENT KEEPS TELLING ME THAT NO PARTS ARE AVAILABLE AND TO CALL BACK IN ANOTHER MONTH.
Source: NHTSA WEB SITE -
2007 LEXUS ES 350- TROUT VALLEY, IL
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS ES330- PEMBROKE PINES, FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 LEXUS ES350- ALAMEDA, CA
THE TACH AND SPEEDOMETER FADE DURING DAY SUNLIGHT TO THE EXTENT THE READING CANNOT BE DETERMINED. WHEN THE SUN REFLECTS ON THE ON THOSE TWO ITEMS THEY FADE AND CANNOT BE READ, CREATING A SAFETY HAZARD; THE OCCURS WHEN THE VEHICLE IS STATIONARY AND IN MOTION AND OCCURS ON CITY STREETS AND HIGHWAY. IT ALSO OCCURS WHEN TURNING AND BRAKING. THE FADING OF THE TACH AND SPEEDOMETER DISPLAY CANNOT BE READ UNDER THE ABOVE CONDITIONS WHEN THE SUNLIGHT ENTERS THE CAR. SINCE YOU CANNOT READ THE SPEED MARKINGS WHEN THIS HAPPENS IT IS CREATING A SAFETY HAZARD AND A LEGAL LIABILITY FOR HE DRIVER.
Source: NHTSA WEB SITE -
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2011 LEXUS ES350- MIAMI, FL
TAKATA RECALL NHTSA RECALL NUMBER 16V340 MANUFACTURER RECALL NUMBER G2G AS OF APRIL 23 2017 O AIRBAG REPLACEMENT FOR RECALL BAG HAS BEEN PROVIDED BY LEXUS AND DANGER REMAINS
Source: NHTSA WEB SITE -
2012 LEXUS IS 250C- WESLEY CHAPEL, FL
"TAKATA RECALL" WHEN IS THE RECALL GOING TO BE COMPLETE?? I HAVE BEEN UNABLE TO DRIVE MY CAR WITH A PASSENGER BECAUSE IT IS BASICALLY A TWO SEATER. THE PASSENGER AIRBAG IS RECALLED! CAN YOU PLEASE GIVE ME AN APPROXIMATE TIME OF WHEN THIS RECALL WILL BE COMPLETED?
Source: NHTSA WEB SITE -
2010 LEXUS IS- PALMETTO BAY, FL
TAKATA RECALL MAY 2016 IT HAS BEEN A YEAR SINCE I WAS NOTIFIED OF THIS RECALL AND LEXUS HAS NOT YET REPLACED THE AIRBAG!
Source: NHTSA WEB SITE -
2011 LEXUS ES- BEAUFORT, SC
TAKATA RECALL. I RECEIVED A RECALL NOTICE ELEVEN MONTHS AGO. MAY 2016. I WAS TOLD THE REPLACEMENT WOULD TAKE PLACE IN LATE DECEMBER 2016 OR BY JANUARY 2017. IT IS NOW APRIL 21, 2017 AND AS OF THIS DAY NOTHING. TOYOTA HAS HAD AMPLE TIME TO RESOLVE THIS ISSUE. MY VEHICLE IS IN ZONE A RECALL. WE HAVE INQUIRED THROUGH LEXUS EVERY 60 DAYS, AS TO STAUS OF REPAIR/RECALL AND EACH TIME HAVE BEEN TOLD THERE IS NO INFORMATION OR REMEDY AVAILABLE AS YET. ONE YEAR IS AMPLE TIME TO FIND A SOLUTION TO THIS PROBLEM. WHAT IS MY RECOURSE AT THIS POINT?
Source: NHTSA WEB SITE -
2010 LEXUS HS 250 HYBRID- COLUMBIA, SC
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE DEALER REPEATEDLY STATED THAT THE PARTS WERE ON BACK ORDER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE