LEXUS Complaints

I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND TO MY SURPRISE, THE CAR BEGAN MOVING WITH NEVER REMOVING MY FOOT FROM THE BRAKE. IT IS A VERY TIGHT SQUEEZE BACKING OUT OF OUR GARAGE SO WHEN THE CAR STARTED MOVING, I PRESSED MORE FIRMLY ON THE BRAKE TO SLOW THE PROGRESS AND THERE WAS NO RESPONSE. I PRESSED ON THE BRAKE HARDER AND WHEN IT KEPT CONTINUING TO NOT RESPOND, I TRIED TO LOCATE THE EMERGENCY BRAKING SYSTEM BY PUSHING WITH MY LEFT FOOT ON THE FLOOR TRYING TO ENGAGE IT. THE WHOLE INCIDENT LASTED ONLY A COUPLE OF SECONDS CAUSING THE COLLISION TO OCCUR. THIS WAS REPORTED TO HARTFORD INSURANCE COMPANY AUTO CLAIM # PA0016731644 WHOSE ULTIMATE CONCLUSION WAS AS FOLLOWS: "UPON FURTHER INVESTIGATION WE DETERMINED....THE TOYOTA MOTOR COMPANY TO BE THE RESPONSIBLE PARTY." MY LAST COMMUNICATION WITH TOYOTA MOTOR NORTH AMERICA WAS WITH CARLOS GARCIA IN THE LEGAL CLAIMS DEPARTMENT DATED FEBRUARY 10TH, 2017, COPY ATTACHED ALSO ATTACHED IS MY CORRESPONDENCE OF MAY 11, 2016 THE BOTTOM LINE IS TOYOTA HAS NOT CONDUCTED AN IN-DEPTH INVESTIGATION OF A SIGNIFICANT FAILURE IN THE DESIGN/MANUFACTURE OF THEIR AUTOMOBILE. THEY ARE TOTALLY RELYING ON HEARSAY EVIDENCE WHICH IS THIRD HAND AND FALSE, HOPING THIS WILL ALL GO AWAY. I MADE MY AUTOMOBILE AVAILABLE TO THEM AS WELL AS MYSELF AND OTHERS WHO WITNESSED THE EVENT. THIS COULD HAVE BEEN A INNOCENT CHILD THAT WAS DAMAGED, RATHER THAN ANOTHER VEHICLE. I HAVE SIGNIFICANT ADDITIONAL INFORMATION AVAILABLE FOR YOU, IF REQUESTED. THANK YOU FOR YOUR CONCERN.

DASHBOARD MELTING, SUN REFLECTS ON DASHBOARD AND REFLECTS ON WINDSHIELD CAUSING VERY POOR VISIBILITY, CALLED LEXUS AND THEY SAID THEY WOULD SUPPLY ME WITH REPLACEMENT BUT THAT WAS 3 YEARS AGO I CALL EVERY 6 MONTHS WITH THE SAME RESPONSE, EVEN OFFERED TO PAY BUT THEY CLAIM THEY DON'T HAVE SUPPLY

2012 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO FAILURE TO REMEDY FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE IN A REASONABLE TIME FRAME. *SMD UPDATED 04/18/2017 *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/13/17*LJ *CN

THE MAIN DASHBOARD IS CRACKED ALL AROUND THE PASSENGER AIRBAG, IGNITION SWITCH, FROM THE DRIVER SIDE ALL THE WAY TO THE PASSENGER SIDE. IT IS GETTING WORSE BY THE MINUTE! IT IS PART OF THE LEXUS WARRANTY ENHANCEMENT PROGRAM AND I HAVE BEEN GETTING THE RUN AROUND FOR TWO YEARS. EACH TIME I CALL, ITS THE SAME OLD STORY: 'NOT ENOUGH DASHBOARDS COMING IN AND THEY ARE BEING REPLACED AS THEY COME IN." I AM NUMBER 452 OUT OF 1400 LEXUS RX'S THAT NEED REPLACEMENT. ITS RIDICULOUS THAT IN 2 YEARS THEY HAVEN'T REPLACED A THIRD OF THE DASHBOARDS??? ITS A SCAM, THEY ARE JUST WAITING PEOPLE OUT UNTIL THEY RUN OUT OF TIME. THOUGH THEY WILL TELL YOU THAT THE WARRANTY PASSES TO ANYONE YOU SELL THE CAR TO BUT WHO IS GOING TO BELIEVE THAT?? THEY'VE WASTED 2 YEARS AND AREN'T EVEN CLOSE TO REPLACING THE DASHBOARDS.

WHEN I TURN ON MY CAR THE SRS LIGHT CAMES ON AND HAS STAYED ON. THIS DISABLES ALL SAFETY FEATURES. LEXUS HAS A TSB L-SB-0167-08 ADMITTING THE FAULTY DESIGN OF THE WIRING HARNESS. SINCE MY CAR HAS 82000 MILES WHEN THE LIGHT CAME ON LEXUS SAYS I'M OUT OF THE 70000 MILE WARRANTY. THEY WANT $2500 TO FIX THEIR FLAWED DESIGN WIRING HARNESS. MY FAMILY AND MY SAFETY AREON THE LINE HERE AND THIS NEEDS TO BE ADDRESSED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 LEXUS LS460. WHILE DRIVING APPROXIMATELY 30 MPH, A BURNT ODOR DEVELOPED INSIDE THE CABIN OF THE VEHICLE. THE CONTACT DID NOT KNOW THE ORIGIN OF THE ODOR. THE CONTACT NOTICED SMOKE COMING FROM THE PASSENGER SIDE DOOR PANEL NEAR THE LOCATION OF THE COURTESY LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT NO DEFECTS WERE FOUND THAT MAY HAVE CAUSED THE SMALL FIRE AROUND THE LIGHT, WHICH DAMAGED THE LEATHER ON THE DOOR PANEL. THE MANUFACTURER SENT A FIELD INVESTIGATOR WHO DETERMINED THAT THERE WERE NO WORKMANSHIP DEFECTS FROM THE FACTORY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,306.

TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR OF THE VEHICLE FISHTAILED WITHOUT WARNING. THE CONTACT STATED THAT THE ISSUE OCCURRED ON SEVERAL OCCASIONS, ESPECIALLY WHEN IT RAINED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM WAS FRACTURED AND NEEDED AN ALIGNMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS SERVICED PER A RECALL, BUT THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 70,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.