LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER STATED MONTHS AGO THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE THE SECOND RECALL NOTICE FROM THE MANUFACTURER. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT SEPTEMBER 2017 IS WHEN THEY EXPECT TO START SENDING THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECENTLY I WAS DRIVING DOWN THE HIGHWAY AND MY POWER STEERING LIGHT CAME ON WHEN THE LIGHT APPEARED THE POWER STEERING WENT AWAY. THE GARAGE NOTIFIED ME THAT MY POWER STEERING ECU HAD FAILED. I HAD THE ECU REPLACED AND STEERING CALIBRATED A FEW DAYS LATER AS I TURNED IN TO MY SCHOOLS PARKING LOT I HEARD A POP BUT WAS NOT VERY ALARMED ABOUT IT UNTIL THAT AFTERNOON I WAS HEADED HOME AND THE STEERING WHEEL WOULD LOCK IN ONE DIRECTION OR THE OTHER AS I WOULD TURN SLIGHTLY FOR A CURVE. THE STEERING WHEEL WOULD UNLOCK BUT WOULD TAKE BOTH HANDS AND A FIRM TUG TO GET BACK STRAIGHT. THE OTHER MORNING I WAS GOING TO DRIVE IT TO CLASS SINCE THIS IS MY ONLY WAY OF TRANSPORTATION BUT THE STEERING WAS COMPLETELY STUCK IN PLACE SO I HAD TO CALL ANOTHER RIDE. IF THE CAR IS STATIONARY OR MOVING SLOW THE STEERING WHEEL MAKES A HORRIFIC WHINING NOISE AS YOU TURN. I THINK THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED BECAUSE I CALLED LEXUS TO RESOLVE THE ISSUE HOPING TO GET HELP SINCE THERE WAS ALREADY ONE RECALL COMPLETED ON THESE PARTS. LEXUS CUSTOMER SERVICE TOLD ME THEY HAD TO INSPECT IT BEFORE THEY COULD DO ANYTHING. THEY PAID FOR THE INSPECTION AND ADMITTED THE PART REPLACED BY THEM PREVIOUSLY HAD FAILED AGAIN BUT WOULD NOT BE COVERED AGAIN. THEY THEN QUOTED ME A PRICE OF AROUND 3,600 DOLLARS. AFTER SPEAKING WITH MULTIPLE CASE MANAGERS AND SUPERVISORS THEY TOLD ME THE CASE WAS RESOLVED ON THEIR END AND I NEEDED TO CONTACT THE NATIONAL DISPUTE SETTLEMENT. I DID CONTACT THEM AND WILL ALSO SUBMIT THE PAPER I SENT THEM TO YOU GUYS. MANY PEOPLE ARE TALKING IN ONLINE FORUMS ARE HAVING THE SAME SAFETY ISSUES. THANKS FOR YOUR TIME.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2006 LEXUS RX330. THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED. THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE FAILURE APPROXIMATELY TWO OR THREE YEARS AGO. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE CONTACT WOULD BE NOTIFIED AS SOON AS THE PART BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND FAILED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A REMEDY, BUT THE CONTACT REFUSED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL----IT IS RIDICULOUS TO SEND OUT NOTICES THAT ADVISE YOU TO NOT HAVE A PASSENGER-----PROVIDE COMPENSATION FOR A RENTAL CAR UNTIL IT IS FIXED