LEXUS Complaints

TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS MADE AWARE THAT LEXUS WOULD NOT HAVE PARTS FOR THE RECALL UNTIL SEPTEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL: I LIKE TO KNOW WHEN MY VEHICLE IS GOING TO BE CALLED TO REPLACE THE AIR BAG THAT HAS BEEN WORRYING OUR FAMILY SINCE ITS ALMOST TEN YEARS WE BOUGHT THE CAR, THE BAG SHOULD HAVE BEEN REPLACED 2 YEARS BACK THANKS [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THERE IS STILL NO REMEDY AVAILABLE FOR MY CAR. I LIVE IN ZONE 1! MY CAR IS NINE YEARS OLD AND STILL LEXUS HAS NOT MADE AN AIRBAG REPLACEMENT FOR ANY OF THE ES MODELS! WHY? OTHER CAR MANUFACTURERS HAVE FIXED THEIR CARS. NOT ACCEPTABLE. NHSTA NEEDS TO GET ON LEXUS/TOYOTA TO GET THIS DONE. THIS IS BEYOND RIDICULOUS. THIS IS MY TEENAGERS CAR. HOW MANY MORE DEATHS DO WE NEED IN ORDER TO GET THIS DONE? UNTIL LEXUS IS FORCED TO COMPLY IN A REASONABLE TIME, THEY WILL NOT. WE ARE GETTING CLOSE TO A YEAR NOW. UNACCEPTABLE!!!!

THIS MORNING, 3/14/2017, WHILE DRIVING TO WORK ON A MULTI-LANE CITY STREET, WITHOUT ANY WARNING AT ALL, I SUDDENLY LOST THE POWER STEERING. LITERALLY FROM ONE SECOND TO THE NEXT IT WAS GONE. THANKFULLY I WAS SLOWING DOWN, MOVING INTO A TURN LANE SO I WAS ONLY MOVING ABOUT 10 MPH. IT WAS EXTREMELY DIFFICULT TO MAKE IT TO THE NEAREST PARKING LOT.

TAKATA RECALL THE LOCAL LEXUS DEALER AND CAR MAKER, LEXUS AUTOMOBILES, ARE TAKING AN UNACCEPTABLY LONG TIME TO REMEDY THIS LIFE-THREATENING DEFECT. THIS WEEK I HAVE RECEIVED A LETTER FROM THE CAR MAKER WITH A WARNING TO NOT LET ANYONE SIT IN THE FRONT PASSENGER SEAT WHEN THE CAR IS BEING OPERATED. THIS IS THE SECOND MAILING I HAVE RECEIVED, AND THE PROBLEM IS DESCRIBED AS MORE CRITICAL WITH EACH MAILING. SINCE JUNE OF 2016 I HAVE BEEN ON A WAITING LIST WITH THE LOCAL DEALER TO HAVE THE TAKATA DEVICE REPLACED. THIS DELAY IS NOT A REASONABLE PERIOD TO WAIT. FURTHERMORE THE LOCAL DEALER, LEXUS OF THOUSAND OAKS, IS NOT DILIGENT IN ASSIGNING PEOPLE TO THE RECALL REPAIR WAITING LIST. MY WIFE CALLED THE DEALER TWICE IN EARLY 2016 AND WAS ASSURED THAT OUR CAR WAS ASSIGNED. I VISITED THE DEALER IN SUMMER OF 2016 AND FOUND THAT OUR CAR WAS NOT ON THE DEALER RECALL REPAIR LIST. SO, ONLY BY VISITING THE DEALER WAS I ABLE TO DEFINITELY BE ASSIGNED TO THE LIST. VERY POOR OVERSIGHT BY THE CAR MAKER OF A CRITICAL ISSUE BEING HANDLED BY THE DEALER. THE CAR MAKER SHOULD STEP-UP AND CREATE A WAITING LIST WEBSITE THAT SCHEDULES APPOINTMENTS AT ANY LOCAL DEALER THAT IS READY TO REPAIR. SOME FAIR METHOD OF ASSIGNING PRIORITIES SHOULD BE CLEARLY PUBLICIZED FOR ALL CAR OWNERS AFFECTED. THE CAR MAKER HAS TO BE MORE INVOLVED WITH THIS RECALL EFFORT AND TAKE THE MAIN RESPONSIBILITY AWAY FROM THE DEALER. VERY, VERY DISAPPOINTING TO SAY THE LEAST.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.