LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2016 LEXUS RX350
    - LAKE WORTH, FL

    WHEN USING ALL OF LANE KEEP ASSIST, LANE CENTER, AND CRUISE CONTROL, THE VEHICLE STEERS SHARPLY TO THE RIGHT AND WILL PULL OUT OF THE EXISTING LANE INTO THE LANE TO THE RIGHT. MOST NOTICEABLE AT SPEEDS ABOVE 40MPH. PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS NEW, BUT SEEMS MORE PRONOUNCED BECAUSE I DO MORE HIGHWAY DRIVING NOW WITH CRUISE CONTROL. DEALER AND FACTORY REPS CONSIDER THIS BEHAVIOR NORMAL, YET A LOANER CAR OF THE SAME MODEL DID NOT EXHIBIT THIS SYMPTOM.

    Source: NHTSA WEB SITE
  • 2008 LEXUS RX350
    - VAN NUYS, CA

    THE RUBBER COVER OF THE LIFTGATE SENSOR MELTED. I AM CONCERNED ABOUT IT CATCHING FIRE AND THE DOOR DOES NOT OPEN WHEN THIS IS TOUCHED AS IT IS SUPPOSED TO. I HAVE READ MULTIPLE COMPLAINTS ONLINE FROM OWNERS WITH THE SAME ISSUE. THE BLACK RUBBER MELTS AND STICKS TO FINGERS AND IS HARD TO REMOVE. I HAVE GRANDCHILDREN WHO TRY AND OPEN THE DOOR AT TIMES. IT ALSO CAUSES THE SENSOR TO MALFUNCTION SINCE THE RUBBER PIECE INTERFERES WITH THE SENSOR. THIS VERY COMMON DEFECT SHOULD ELICIT A RECALL.

    Source: NHTSA WEB SITE
  • 2012 LEXUS IS 250
    - KATY, TX

    TAKATA RECALL: I RECEIVED A RECALL LETTER FROM LEXUS ON MARCH 7 FOR THE AIRBAG RECALL. NO FIX WAS PROVIDED AND WHEN I CALLED THEY DID NOT KNOW IF IT WOULD BE 1 MONTH OR 6 MONTHS UNTIL A FIX WAS AVAILABLE. THEIR SOLUTION WAS " DO NOT DRIVE THE CAR WITH A PASSENGER IN THE FRONT SEAT". THIS IS A STUPID AND UNACCEPTABLE RESPONSE. THIS TAKATA AIRBAG RECALL HAS BEEN OUT FOR SEVERAL YEARS AND SOMEONE IN TOYOTA/LEXUS HAS KNOW ABOUT IT? SOMEONE HAS BEEN COVERING UP THE MESS AT LEXUS? THIS BORDERS ON FRAUD AND AS A MINIMUM SOMEONE HIGH IN THEIR ORGANIZATION HAS LIED TO KEEP THIS UNDER COVER FOR THIS LONG. NOT DRIVING THE VEHICLE IS NOT AN OPTION. I HAVE PURCHASE 3 LEXUS IN THE PAST BUT THIS WAS MY LAST.

    Source: NHTSA WEB SITE
  • 2014 LEXUS ES 350
    - CINCINNATI, OH

    THE DOOR ACTUATOR WHICH CONTROLS THE ABILITY TO LOCK AND UNLOCK THE DOORS FAIL FREQUENTLY. THIS FAILURE MAY CAUSE THE INABILITY TO EXIT THE CAR OR HAVE SOMEONE OPEN THE CAR DOOR IN THE EVENT OF AN ACCIDENT OR OTHER PROBLEM. I HAVE HAD TO REPLACE 3 OF THE DOOR ACTUATORS IN 60,000 MILES OR LESS. THIS WAS ALSO A PROBLEM IN MY LAST LEXUS WHICH WAS A 2007 ES350.

    Source: NHTSA WEB SITE
  • 2008 LEXUS RX350
    - MARLTON, NJ

    HEAD LIGHT GOT MOISTURE IN SIDE BURNED OUT HAD TO REPLACE ENTIRE HEAD LIGHT $2200.00 THIS HAD AN EXTENDED WARRENTY BUT I MISSED IT NEVER GOT NOTICE NOT MOVING

    Source: NHTSA WEB SITE
  • 2007 LEXUS ES 350
    - SACRAMENTO, CA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 LEXUS ES350
    - BOCA RATON, FL

    TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2007 LEXUS ES 350
    - CANTON, OH

    TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 05/17/17 *BF *AS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 LEXUS ES350
    - STATEN ISLAND, NY

    TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS ES350
    - FREMONT, CA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE