LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2007 LEXUS ES350- BLOOMINGDALE, IL
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 05/05/17 *BF UPDATED 10/20/2017*JS
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 LEXUS ES350- HATFIELD, PA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS ES350- MYSTIC, CT
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 LEXUS GS 350- BOYNTON BEACH, FL
2011 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO NO REMEDY AVAILABLE TO REPAIR FRONT PASSENGER RECALL NOTICE. *SMD
Source: CONSUMER LETTER -
2010 LEXUS HS 250 HYBRID- MENIFEE, CA
BRAKES: THE CAR IS PRESENTING ISSUES WHEN BRAKING, IN ORDER TO BRAKE IT HAS TO BE PRESSED TOO HARD, AND IT DOES NOT BRAKE IMMEDIATELY IS MORE LIKE GRADUALLY, WHICH MAKES SLOWER THE BRAKE PROCESS, AND VERY DANGEROUS. IT ALSO MAKES A VERY ANNOYING SQUEAKY SOUND. SUSPENSION: THE CAR HAS BEEN ALIGNED 3 TIMES IN LESS THAN A WEEK SINCE I BOUGHT IT 10 DAYS AGO. HOWEVER, IT STILL PULLS TO THE RIGHT WHEN DRIVING. IT'S VERY UNCOMFORTABLE TO BE DRIVING PULLING TO THE LEFT IN ORDER TO KEEP THE WHEELS STRAIGHT. TOYOTA SERVICE SAID THAT THE TIRES ARE IN EXCELLENT CONDITION, AND EVERYTHING IN GENERAL AS WELL. THEY ATTRIBUTED THE ISSUE WITH A RECALL IN THE REAR ARMS. I INVESTIGATED BOTH ISSUES WITH THE BRAKES AND THE REAR ARMS AND IN FACT ARE DUE TO RECALLS. HOW CAN I HAVE LEXUS TAKE CARE OF THIS?
Source: NHTSA WEB SITE -
-
2009 LEXUS ES350- MEDON, TN
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 LEXUS ES- WINNSBORO, SC
TAKATA RECALL STILL NO INFORMATION OR REMEDY FOR MY 2008 LEXUS THAT IS IN ZONE A, SC. LEXUS IS FIXING 2012 IS MODELS AHEAD OF MUCH OLDER MODELS. IT IS AGAINST THE NHTSB CRO. LEXUS IS STONEWALLING THEIR CUSTOMERS!!! NO INFORMATION IS BEING TOLD TO THEIR CUSTOMERS.
Source: NHTSA WEB SITE -
2006 LEXUS IS 250- CYPRESS, TX
TAKATA RECALL NO COMMUNICATION SINCE FIRST QUARTER 2016 GENERAL RECALL NOTICE. NOTHING. MY CAR IS ZONE A HOUSTON TEXAS 2006 MODEL YEAR. MANUFACTURER LEXUS GETS AN "F" GRADE FOR NOT TELLING ME WHEN OR HOW MY CAR WILL BE FIXED FOR A SERIOUS SAFETY ISSUE.
Source: NHTSA WEB SITE -
2012 LEXUS ES350- ATLANTA, GA
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 LEXUS ES350- ODESSA, FL
TAKATA RECALL: NHTSA RECALL NO 16V-340. WE WERE NOTIFIED OF AN ISSUE WITH THE PASSENGER AIR BAG ON OUR 2007 ES 350 IN MAY 2016. RECALL LETTER INDICATED THAT CAR SHOULD NOT BE DRIVEN WITH ANYONE OCCUPYING THE PASSENGER SEAT UNTIL AIR BAG. IS REPLACED. ITS HAS BEEN 10 MONTHS SINCE RECEIVING THIS NOTICE AND A REPLACEMENT AIR BAG IS STILL NOT AVAILABLE. THIS AMOUNT OF TIME TO FIX THE PROBLEM IS NOT REASONABLE AND WE SHOULD BE COMPENSATED. NOT SURE I WOULD EVEN BE ABLE TO SELL THE VEHICLE WITH THIS ISSUE NOT RESOLVED. ANGRY OWNER.
Source: NHTSA WEB SITE