LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2007 LEXUS ES350
    - PEARLAND, TX

    TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS IS 250
    - FAIR OAKS RANCH, TX

    TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/19/17*LJ *CN

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 LEXUS IS 250
    - KATY, TX

    TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2013 LEXUS RX350
    - DEER PARK, TX

    MY SUNROOF EXPLODED . HEARD THE POP WHILE ON THE FREEWAY WITH NOTHING ABOVE ME OR NEAR ME. MY INSIDE COVER WAS CLOSED BUT WHEN I GOT OUT AND SHUT THE DOOR THE SHATTERED GLASS FELL ON THE THE COVER. I'M 99% SURE NOTHING HIT ME BECAUSE THERE WAS NO ONE EVEN CLOSE. IT JUST POPPED AND SHATTERED. I WAS ON SE BELTWAY IN PASADENA TX BETWEEN I-45 AND THE TOLL BOOTH HEADING EAST AND THERE WAS NO TRAFFIC . IT JUST DIDN'T MAKE SENSE. NOW I HAVE BEEN HEARING FROM MANY OTHERS THAT THEIR SUN ROOF BROKE ALSO. COULD IT BE A DEFECT? I DID GET IT REPAIRED .

    Source: NHTSA WEB SITE
  • 2010 LEXUS ES
    - PONTE VEDRA, FL

    TAKATA RECALL I RECEIVED A RECALL NOTICE IN MAY 2016. I INQUIRED ABOUT THE REPAIR AND WAS TOLD PARTS WOULD NOT BE AVAILABLE UNTIL JAN 2017. I CALLED AGAIN AND WAS TOLD THE PARTS ARE STILL NOT AVAILABLE. PLEASE DO SOMETHING TO EXPEDITE THE REPAIRS.

    Source: NHTSA WEB SITE
  • 2007 LEXUS IS 250
    - SANDY SPRINGS, GA

    TL* TAKATA RECALL THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT YET AVAILABLE. THE VIN WAS NOT AVAILABLE. UPDATED 04/05/17*LJ UPDATED 8/10/2017*JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 LEXUS HS 250 HYBRID
    - SAN DIEGO, CA

    TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 LEXUS GX460
    - DELRAY BEACH, FL

    I AM UNABLE TO USE MY CAR AS NEEDED DUE TO THIS RECALL. IT HAS CREATED A HARDSHIP FOR ME.

    Source: NHTSA WEB SITE
  • 2010 LEXUS ES350
    - TORRANCE, CA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 LEXUS IS 250
    - CHARLOTTE, NC

    TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE