LEXUS Complaints

NOTHING HAS HAPPENED. WHY IS IT TAKING LEXUS SO LONG TO FIX THE PROBLEM? ESPECIALLY SINCE THERE IS POTENTIALLY SERIOUS DANGER POSSIBLE.

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT FUEL LEAKED AND THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V020000 (ENGINE AND ENGINE COOLING), 11V029000 (FUEL SYSTEM, GASOLINE), AND 14V647000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 150,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.

TAKATA RECALL. WE WERE TOLD BY LEXUS 8 MONTHS AGO NOT TO ALLOW ANYONE TO DRIVE IN THE PASSENGERS SEAT. SINCE WE ALWAYS RIDE TOGETHER WE CAN NO LONGER USE THE CAR. IT DOES NOT MAKE SENSE THAT WE BOUGHT A CAR THIS EXPENSIVE WE CAN NO LONGER USE.

"TAKATA RECALL'. AFFECTED AREAS ARE THE FRONT PASSENGER AIRBAGS . I AM BEING TOLD THAT DESPITE THIS RECALL BEING ISSUED FOR OVER A YEAR OR MORE THAT THE REMEDY IS STILL NOT AVAILABLE. I FIND THIS HIGHLY DANGEROUS AND TERRIBLE BUSINESS PRACTICE FOR THE LEXUS CORPORATION; NOT TO MENTION PUTTING MY PERSONAL SAFETY AT RISK.

TAKATA RECALL - HAVE CONTACTED OUR LEXUS DEALERSHIP FOR 1-1/2 YRS. ACCORDING TO YOUR SITE AND THE DEALERSHIP NO LEXUS AIR BAGS HAVE BEEN REPAIRED. SINCE AGE IS THE CRITICAL FACTOR, OLDER CARS SHOULD BE REPAIRED FIRST. WHEN CAN WE EXPECT OUR 2008 CAR TO BE REPAIRED? WHY HAVE LEXUS DEALERSHIPS NOT RECEIVED ANY REPLACEMENT PART?

TAKATA RECALL. I AM FILING THIS COMPLAINT BECAUSE THE AMOUNT OF TIME TAKEN BY TAKATA AND LEXUS IS IN EXCESS OF THE AMOUNT OF TIME THAT SHOULD BE ALLOWED FOR THIS KIND OF SAFETY MATTER. I SUBMITTED A WRITTEN REQUEST TO THE DEALER, WESTSIDE LEXUS, HOUSTON, TX. AND HAVE MADE SEVERAL PHONE CALLS, INCLUDING ONE TODAY, IN OCTOBER, 2016 I WAS INFORMED THAT THE REPLACEMENT MIGHT BE AVAILABLE IN DECEMBER, 2016 OR JANUARY, 2017. TODAY, I WAS TOLD THAT THEY COULD NOT GIVE ME A DATE AND IT WAS IN THE GOVERNMENT'S HANDS AS TO WHEN TAKATA WOULD SEND THE PARTS TO THEM FOR THE REPLACEMENT. I LIVE IN A HOT AND HUMID AREA OF THE U.S. WHERE AN EARLIER SAFETY INCIDENT IS LIKELY TO OCCUR. I AM REQUESTING GOVERNMENTAL ASSISTANCE TO RECTIFY THIS MATTER AS SOON AS POSSIBLE. THE PROBLEM WAS NOT DUE TO ANY FAULT ON MY PART IT WAS A MANUFACTURING MISTAKE WITH FATAL CONSEQUENCES. TAKATA HAS INSTALLED THOUSANDS OF NEW AIRBAGS IN NEW TOYOTA AND LEXUS VEHICLES BUT HAS NOT PROVIDED A REPLACEMENT FOR MY MODEL TO THE DEALER. IT IS NOW 8 MONTHS SINCE THE RECALL WAS MADE. I AM REQUESTING THE GOVERNMENT REQUIRE PRIORITY FOR DISTRIBUTION TO DEALERS FOR REPLACEMENT OR REASONABLE COMPENSATION TO CUSTOMERS WHO HAVE BEEN DISADVANTAGED DUE TO TAKATA'S UNREASONABLE DELAY.

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000 VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ

I RECEIVED MY RECALL NOTICE IN APRIL. I CANNOT CONTINUE TO RISK DRIVING MY CAR, IT IS LIKE A TIME BOMB WAITING TO GO OFF. THE DEALER HAS BEEN UNHELPFUL, BY SAYING THEY WIIL CALL ME WHEN THEY HAVE A FIX??

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.