LEXUS Complaints

TAKATA RECALL I AM GETTING VERY CONCERNED ABOUT THE REPLACEMENT DATE FOR THIS RECALL. I FEEL LIKE WE HAVE BEEN PATIENT, BUT IT HAS BEEN WELL OVER A YEAR. I SPOKE WITH OUR LOCAL DEALERSHIP TODAY. I HAD TO TELL THEM THAT MY LETTER STATED THAT WE ARE IN ZONE B. APPARENTLY, ZONE B IS CURRENTLY BEING REPAIRED. HOWEVER, THEY HAD NO IDEA WHEN I MIGHT RECEIVE THE LETTER THAT THE REPAIR WAS AVAILABLE IN OUR AREA. I REALIZE THIS WAS A VERY LARGE RECALL, BUT I AM VERY CONCERNED ABOUT THE SAFETY OF MY FAMILY. THE DEALERSHIP STATED THAT 'HUMID' AREAS WERE BEING REPLACED FIRST BECAUSE THEY WERE HAVING MOST OF THE ISSUES WITH INJURIES ... I HAVE NOT SEEN ANYTHING THAT STATED THAT HUMIDITY HAD ANYTHING TO DO WITH THE HORRIBLE THINGS THAT ARE HAPPENING WITH THE AIRBAG DEPLOYMENT. THANKFULLY WE HAVE HAD NO ACCIDENTS AT THIS TIME. BUT, I WOULD REALLY LIKE TO KNOW AT LEAST A TIMEFRAME FOR REPLACEMENT .... AND KNOW THAT IT WAS BEING DONE IN THE VERY NEAR FUTURE.

TAKATA RECALL RECEIVED RECALL NOTICE A VERY LONG TIME AGO STATING AIRBAG NEEDED REPLACEMENT AND IS UNSAFE. NO RESOLUTION OR REPAIR HAS BEEN DONE TO DATE. THIS IS SECOND NOTICE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

TAKATA INFLATORS WHY HAS THE GOVT. NOT DONE ANYTHING TO GET LEXUS TO FIX THIS ISSUE. I AM BASICALLY BEING HELD HOSTAGE IN THIS SITUATION. THEY CAN PUT A CAR ON THE ROAD, WITHOUT A DRIVER, BUT CANNOT FIX AN AIRBAG???. AND THE GOVT., WHICH I AS A TAXPAYER EMPLOY, HAS DONE NOTHING TO CORRECT.THE SITUATION.. HENDRICK, THE LOCAL LEXUS DEALER, WILL NOT EVEN RETURN MY CALLS I NEED AN ANSWER ASAP.

LEXUS ALERTED ME IN WRITING MAY, 2016 AS TO THE PROBLEM WITH THE PASSENGER AIR BAG. THEIR SOLUTION IS TO NOT HAVE ANYONE IN PASSENGER SEAT. IT HAS NOW BEEN 8 MONTHS AND THERE STILL IS NO REPLACEMENT.

AFTER 10 MONTHS SINCE THE AIRBAG RECALL WAS ANNOUNCED THERE ARE STILL NO UPDATES ON WHEN MY VEHICLE WILL BE REPAIRED FROM THE MANUFACTURE. CONSIDERING THE SEVERITY OF THE ISSUE, MORE SHOULD BE DONE TO SPEED UP THE PROCESS!

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 LEXUS GX 470. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/03/17*LJ *CN

TL* THE CONTACT OWNS A 2007 LEXUS LS 460. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR EMITTED INSIDE THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS LEAKING FUEL AND THE FUEL PRESSURE SENSOR SEAL AND UNKNOWN GASKETS NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

LEXUS SENT A RECALL NOTICE ON MAY 23, 2016, ADVISING US NOT TO USE THE PASSENGER SIDE SEAT DUE TO THE POTENTIAL DANGER FROM EXPLODING SHRAPNEL FROM THE TAKATA AIRBAG. IT IS NOW JANUARY 17, 2017, A FULL 8 MONTHS OF NOT BEING ABLE TO USE THE VEHICLE AS DESIGNED, WITH ABSOLUTELY NO INFORMATION PROVIDED, NO REPAIRS AND NO TARGET DATE FOR A FIX, WE ARE EFFECTIVELY UNABLE TO USE OF THE VEHICLE. REQUESTS FOR A LOANER VEHICLE AT SEVERAL DEALERS HAS BEEN DENIED, WITH ADVICE TO CONTACT THE MANUFACTURER, WHO THEN ADVISED US TO CALL DEALERS. THIS IS UNCONSCIONABLE BEHAVIOR AND IS POTENTIALLY WORSE THAN THE VOLKSWAGON DEBACLE. THE VALUE OF THE VEHICLE HAS ESSENTIALLY DISAPPEARED AND IT CANNOT BE USED FOR BUSINESS OR PERSONAL FAMILY USE. TOYOTA MUST BE HELD LIABLE AND EITHER COMPENSATE OWNERS, PROVIDE A LOANER VEHICLE FOR THE DURATION OR PAY FOR RENTAL VEHICLES, PLUS A SUBSTANTIAL FINE FOR THE EXTREMELY EXCESSIVE DELAY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.