LEXUS Complaints

The contact owns a 2006 Lexus IS 250. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound coming from underneath the hood. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with a transmission and radio failure. The local dealer was contacted and informed the contact that the were no recalls associated with the VIN. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000.

I HAVE A 2012 LEXUS ES350 PURCHASED USED FROM AN AUTHORIZED DEALER. I WAS NOT TOLD ABOUT THE MELTING DASHBOARD ISSUE WHEN I PURCHASED THE CAR AND IT JUST STARTED HAPPENING. I CAN'T DRIVE THE CAR DUE TO THE SAFETY ISSUE AS THERE IS GLARE ON THE WINDSHIELD IN SUNLIGHT THAT OBSCURES MY VIEW. THE LEXUS DEALER AND LEXUS CORPORATE SAY IT'S TOO BAD BECAUSE THE CASE IS CLOSED BUT I NEVER RECEIVED NOTIFICATION. THEY SAID RECALL NOTIFICATION PROBABLY WENT TO THE PREVIOUS OWNER. HOW IS THIS A SATISFACTORY RESOLUTION? THE CAR ONLY HAS 60,000 MILES ON IT AND IT IS UNSAFE TO DRIVE.

After adding gasoline to the tank, gasoline begins dripping from the left rear of the vehicle to the rear of the left rear wheel well. This happens even if the tank is only filled to 2/3 of a tank. I have stopped filling up since when the tank is filled up a LARGE amount of gasoline leaks out onto the ground. FIRE HAZARD while parked or driving. I have seen HUNDREDS of reports of this problem reported online.

Fuel pump not reading correct amount of fuel in tank. In order to get correct fuel reading have to disconnect battery for 3 hours and reconnect battery in so I can get an accurate reading.

The contact owned a 2011 Lexus GX 460. The contact stated that while driving at 30 MPH while crossing an intersection, a vehicle turned in front of the contact's vehicle. The contact's vehicle broadsided the other vehicle, where it came to a stop. No warning light was illuminated. The front driver-side, front passenger-side, or side curtain air bags deploy. The contact was taken to the hospital by ambulance. The contact sustained nerve damage to both hands and neck. Both legs have bruises, and she has pain in her chest and abdomen. There was a police report filed. The vehicle was towed to a towing yard. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The insurance company was notified and declared the vehicle a total loss. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,000. 

I had a head on collision with a light pole and the airbags did not deploy. The vehicle was inspected by aProgressive insurance claims adjuster and they claimed the vehicle a total loss. They kept the vehicle. There were no warning lights or anything. The vehicle had been taken into a North Park Lexus dealership after a defective airbag recall to be serviced in 2018.

The contact owns a 2021 Lexus RX350. The contact recently purchased the vehicle. The contact later obtained a Carfax report and identified an unrepaired recall associated with the VIN. The unrepaired recall was NHTSA Campaign Number: 23V865000 (Air Bags); however, parts were not yet available. The vehicle was taken to the dealer; however, the contact was informed that there was no unrepaired recall related to the VIN. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Lexus ES 300H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags). The contact called the dealer for over a year for parts availability updates and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The contact owns a 2025 Lexus RX 350. The contact stated that while driving into a parking space, the vehicle suddenly experienced unintended acceleration and drove forward at a high rate of speed before crashing into the brick wall of an office building. During the crash, no air bags deployed, and the brake pedal was hard when pressed and did not stop the vehicle. Also, the manufacturer's APP indicated a malfunction in the engine and engine throttle during the incident. The driver sustained injuries to the knees, arms, and hips, which required medical treatment. An incident report was filed by the facility Patrol Officer, and the vehicle was towed to the collision center. The cause of the failures was not determined. The manufacturer and local dealer were notified of the incident. An engineer from the manufacturer was sent to examine the vehicle and reported no trouble found. The contact indicated that upon delivery of the vehicle, several electronic features did not function properly, including the display and navigation screen. The manufacturer and local dealer were notified of the failure. The failure mileage was 106.

Odometer Fraud. The contact purchased a 2002 Lexus SC430. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 110,000, and at the time of registration, it was discovered that the mileage was 220,000.