LEXUS Complaints

TAKATA RECALL I AM IN ZONE B AND MY CAR IS APPROACHING ITS TEN YEAR MARK. I TOOK MY CAR IN TODAY AND ASKED THE SALES ASSISTANT IF THERE WERE ANY UPDATES ABOUT THE AIRBAG RECALL AND HE TOLD ME, "NO". WHAT IS SUPPOSED TO SAVE ME IN AN ACCIDENT CAN NOW KILL ME. I AM VERY DISAPPOINTED IN THE AMOUNT OF TIME THIS HAS TAKEN AND THE RESPONSE TO CONSUMER CONCERN. PLEASE PUT PRESSURE ON TOYOTA AND TAKATA TO FIX OUR AIRBAGS.

RECALL WAS FEB 2ND 2016 AND STILL NO REPAIR ABLE TO BE SCHEDULED WHEN I CALL THE LEXUS DEALER.

TAKATA RECALL WHILE STOPPED AT RED LIGHT. MY CAR WAS HIT HEAD-ON BY ANOTHER VEHICLE. MY CAR WAS TOTALED. NO AIRBAGS DEPLOYED IN MY CAR. MYSELF AND MY DAUGHTER SEATED ON PAX SEAT WERE INJURED. I WAS THROWN INTO STEERING WHEEL WHICH RESULTED IN BROKEN STERNUM. POLICE WERE SURPRISED THE BAGS DID NOT DEPLOY. I CONTACTED LEXUS, THEY SAID ATTORNEYS WOULD DISCUSS IT WITH ME. I SAID I JUST WANTED THEM TO LOOK AT THE CAR AND EXPLAIN WHY THE BAGS DID NOT DEPLOY THIS WAS IN MID NOV. THEY SAID ENGINEERING WOULD GO LOOK AT AUTO. [XXX] ENGINEERING WAS TO COORDINATE THE EVENT. THEY KEPT PUTTING IT OFF AND OBVIOUS TO ME THEY JUST WANT TO BURY THE INCIDENT. THE CAR IS AT AUCTION BLOCK AND WILL BE SOLD WITHIN THE NEXT MONTH AND CUT UP. I THINK THERE COULD BE A SAFETY ISSUE AND IT NEEDS TO BE LOOKED AT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/05/17*LJ UPDATED 08/31/2017*JS

FUEL SYSTEM SHUTS DOWN WHILE DRIVING AT HIGHWAY SPEEDS BAND NEW CAR WITH 7,623 MILES. HAD TO HAVE THE ENTIRE LOW END FUEL PUMP SYSTEM REPLACED. ISSUE STILL ONGOING. CAR WILL NOT START NOW. *TR

IN AUGUST 2012 MY CAR'S ENGINE LIGHT AND VSC LIGHT CAME ON. I TOOK THE CAR TO THE DEALER AND THEY FOUND MULTIPLE MISFIRES. THE DEALER REPLACED THE GASKET AND 3 PISTONS AND RING SETS UNDER WARRANTY. MY CAR ENGINE HAS CONTINUED TO INTERMITTENTLY SHUDDER WHEN MOVING AND WHEN IDLING AT STOP LIGHTS. TODAY (1/3/17) I WAS DRIVING ON THE HIGHWAY AT NORMAL SPEED AND ONCE AGAIN MY ENGINE LIGHT AND VSC LIGHT ARE LIT UP. I RECEIVED THE 9 YEAR EXTENDED WARRANTY FOR CARBON BUILDUP, BUT IT ONLY COVERS ME THROUGH 3/8/17. IF I HAVE CARBON BUILDUP AGAIN AFTER THAT, IT WILL COST ME $2,000-$3,000 TO FIX. THE ENGINE FAILURE IN THESE IS250S (2006-2013) IS RAMPANT AND THE CAR MODEL NEEDS TO RECALLED AND REPLACED. *TR

I WAS ADVISED LAST YEAR (MID 2015) THAT THE FRONT AIRBAGS WOULD NEED TO BE REPLACED BUT AS YET NO RECALL HAS ACTUALLY TAKEN PLACE. I CALLED THE LEXUS DEALERSHIP AND THERE RECOMMENDATION WAS 'NOT ALLOW ANY PERSONS TO RIDE AS A PASSENGER IN THE FRONT SEAT'. I TOLD THEM I WAS A REALTOR AND HE SAID 'HAVE THEM SIT IN THE BACK SEAT, YOU CAN BE THE CHAUFFEUR'. NOT MUCH OF A RECOMMENDATION IF YOU ASK ME!! ALL I WANT IS TO GET THE AIR BAGS REPLACED.

TAKATA RECALL. PRELIMINARY NOTICE OF RECALL ISSUED BY LEXUS MAY 23, 2016. SINCE THAT TIME NO FURTHER UPDATE RECEIVED OR ACTION NOTED. THIS DOES NOT SEEM TO BE A TIMELY FOLLOW-UP. LOCAL LEXUS DEALER WAS MOST UNHELPFUL ABOUT THIS ISSUE. ALTERNATIVE VEHICLE NOT AVAILABLE.

THIS LEXUS LS400 CAUGHT ON FIRE DURING SMOG CHECK AND BOTH NEW CATALYTIC CONVERTERS WERE ON FIRE AND 2 FIRE EXTINGUISHERS WERE USED. THE CAR IS STILL DRIVE-ABLE AND ONLY TAKE VERY SHORT SHORT "STOP AND GO" TRIPS IF YOU REALLY WANT IT GO FROM POINT A TO B. I HAVE ATTACHED 2 PICS ON THE SMOG CHECK PLACE AND A REPORT FROM THE SMOG CHECK PLACE BEFORE IT CAN FINISHED THE SMOG TEST PROCESS. I ALSO HAVE A FRIEND GOT A LEXUS ES300 1998 SIMILAR PROBLEMS WHICH HE SPENT AND REPLACED FUEL INJECTORS, TUNE UP, MAF, OXYGEN SENOR ETC BUT GET NO WHERE.. IT IS DEFINITELY AN INTERESTING ACADEMIC CASE AND ALSO A UNSAFE VEHICLE IN THE PUBLIC; WELL, I DO NOTICE EVERYONE GETS THEIR ATTENTION STARTS LOOKING AND SMELLING. ADDITIONAL INFORMATION -- THE 2 CATALYTIC CONVERTERS BECAME RED-HOT AFTER CHANGING AN ALTERNATOR FROM O'RIELLY AND IT WAS SUSPECTED TOO MUCH "UN-BURNED" GAS FROM ENGINE COMPARTMENT AND BURNT AT THE CATALYTIC CONVERTERS; A LOT OF EMISSION CONTROL PARTS CHANGED SUCH AS 2 CATALYTIC CONVERTERS, MAF, TUNE UP, MUFFLER CHECKED, PRESSURE PUMP CHECKED AND AMONG OTHER THINGS BUT NO RESULT.

TAKATA AIRBAG RECALL-- LEXUS HAS NOT OFFERED A FIX FOR THE RECALL OF THE FRONT PASSENGER AIRBAG RECALL. OUR ES 350 HAS BEEN RENDERED UNUSABLE SINCE WE CANNOT CARRY ANY PASSENGERS IN THE FRONT SEAT. LEXUS HAS NOT OFFERED TO DISABLE THE FRONT AIRBAG SO THAT SEAT CAN BE USED UNTIL THE RECALL IS COMPLETED. WE NEED ANOTHER VEHICLE IN THE INTERIM AND HAVE NOT BEEN OFFERED ONE BY LEXUS OR NEED THE FRONT AIRBAG DISABLED.