LEXUS Complaints

Went to my car on Saturday @630p to put items in my car for church the next morning. I couldn't get into my car and my car wasn't responding to my key fobs. I called the Lexus service and was closed. I got on my app and called roadside service. As I was walking (pacing) in my garage, I noticed my rear passenger tire was flat! I asked the AAA rep about my tire. He said no replacement was in my car and the tire isn't inflated with air, but foam. Additionally, he noted me not driving the car may have drained my battery. Which was about 73% last I drove it. When he looked at my car and jumped it, he noted my 2nd battery was drained. He didn't know why. He had me leave the car running for an hour after he left. I did and the car turned off automatically after 1 hour. I called both the service department at your location and AAA on Monday morning. On Monday 8/10/2026, I got the car towed and called Gabb6 at the service center. Upon further review, the SOS button is malfunctioning and is killing my battery. Tuesday 8/11/2026, tire will be replaced but there is no solution for the malfunction other than disconnecting the SOS feature, which is a safety hazard in case anything happens. I understand there are multiple vehicles at this moment at the dealership with this issue. This should be recalled as if families with small children or citizens have an issue and connect get to their phones, the SOS feature should be functional.

Driver gauge instrument screen does not illuminate upon starting vehicle and at times when driving. No MPH or other gauges display. This defect has occurred several times and is intermittent.

First incident. 71 mph, 101 degrees out traveling along a straight highway, I hit the seat cooler button and when I did, my car lost power. I could not get any response when I hit the accelerator. I tried several times. This was on XXX with around 500 miles on the car in the odometer. I had it less than a week. Second incident on XXX 25 mph, 105 degrees outside with 1300 miles in the odometer, I again, lost power and was unable to accelerate. I was on a windy road that required the use of both hands on the wheel. With this incident I lost the AC in the cabin. I had to pull over both times and turn off my vehicle and turn back on. There were no lights, or warnings or beeps letting me know that my car was going to lose or lost power. I took the vehicle to Crown Lexus in Ontario, they had it for 7 days and they could not find anything wrong with it. When they ran a diagnostic on it, there were no codes other than they said I put the car in neutral while driving. Which did not happen. My husband was with me both times. I then had the car towed to Lexus of [XXX] and we went for a test drive, as they wanted to see how I drive to rule out human error and to see if the car would have another incident. It did not. They kept it overnight and could not find anything. The first dealer drove it about 70 miles and the second around 10 miles to diagnose. The green ready light was on the dash. As to what component failed? I am not sure other than I could not accelerate and the ac went out. My safety and my husbands, along with other drivers, was put at risk due to the fact my car was traveling at a high rate of speed and it just lost power. I could have been rear ended. I could have been on a road without a shoulder to move over to. This could have been a major catastrophe. The dealer(s) have been unable to reproduce the incidents. There has been no inspection other than at the dealer, and during both incidents, no warning lights, or beeps were seen or heard INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

Incident one: I was locked out of my car and needed to call Lexus roadside assistance for help. The technician struggled with the mechanical override to open the car, but was able to force it eventually. He explained the 12V battery was dead. There was nothing left on that would have drained the battery. Incident two: The following week, I was able to enter the vehicle and turn it partially on but was not able to drive the car and after I turned off the power, I was trapped in the vehicle. Lexus roadside assistance came again and jump-started the 12V battery. I left it at the dealership behind another brand new Lexus RZ with the same issue!

I was in a collision accident where the front of my vehicle was impacted. The airbag did not deploy.

There are recalls for 2017 Lexus RX350’s for their fuel filters being faulty. Mine is not on the list. I have taken my car to many mechanics and in the last few months I’ve had my front and back brakes replaced, new struts, new tires and more done on the vehicle and nothing is helping. They have checked my mass air flow sensor, oxygen sensors, spark plugs, transmission and everything they can think of to try and see why it is having such a hard time transferring power to the wheels and being very sluggish. I’ve replaced air filters, done fuel additives and many other things, there are no error codes or any stored codes. I am left to only think it is the fuel filter/system and my vehicle is part of the list affected. I noticed the changes in the vehicle about 20,000 or so miles ago and it’s gotten worse. I’m not sure what else I can do at this point.

This a new 2026 electric car with an~80% charge in the traction battery. Unfortunately the 12 V battery failed after I got into the car and closed the car door. Nothing on the car worked including the door locks leaving me trapped. Fortunately I had my phone with me so I could call for assistance. I shudder to think if I had not or if my grand kids had been playing in the car while we weren’t around. . In talking to Lexus roadside assistance something similar had occurred in south Florida that required a 911 call to save the guy inside. This is a serious problem.

The contact owns a 2023 Lexus NX 250. The contact stated that while driving at various highway speeds, the vehicle suddenly decelerated. During the failure, there was no warning light illuminated or messages displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 14,000.

The backup camera and infotainment screen is black, the backup camera and all controls on the infotainment screen was not usable because the screen was black. This is dangerous because no rear view camera.

The vehicle has exhibited intermittent drivability and safety-related concerns after a prior collision repair. The concerns include delayed acceleration/engagement, abnormal jerking or stopping behavior, and elevated RPM behavior during real-world driving. The most recent documented event occurred on July 27, 2026, while the vehicle was in Drive at approximately 50 mph with cruise/driver-assist indicators illuminated. The tachometer appeared near the 4,000 RPM range. The event was captured by video/screenshot and the vehicle is available for inspection upon request. The issue creates a safety concern because delayed acceleration, unexpected jerking/stopping, or abnormal RPM behavior could affect the driver’s ability to safely merge, maintain speed, respond to traffic, or control the vehicle during highway or road driving. The problem has been intermittent and has not always produced an active warning lamp. A Lexus dealer inspected/scanned the vehicle on May 21, 2026 and discussed Eco Mode/Normal Drive Mode, but the symptoms continued afterward. The vehicle has a documented post-repair history involving transmission cooler replacement, transmission-fluid concerns, and prior transmission/powertrain/electronic-control diagnostic code history. Lexus Brand Engagement has also been notified under an active case, but there is currently no clear authorized Lexus repair path. The exact failed component is UNKNOWN. Based on the symptoms and repair history, the concern may involve the power train, speed control, electrical/electronic control system, or related driver-assistance systems.