LEXUS Complaints

My car suffered complete engine failure at 25,522 miles. Lexus claims that it is not in the VIN range of the recall. However, it is the exact same problem all other 2022-2023 LX600 are experiencing and being recalled for. Lexus is clearly minimizing the extent of the engine failure issue and my VIN is also part of the problem.

I am formally submitting a vehicle defect complaint regarding my 2016 Lexus RX 450h, which is experiencing premature and extensive paint degradation, including clear coat peeling, flaking, and fading. This issue is not due to environmental exposure or neglect, but rather a clear indicator of a factory defect related to substandard paint application and adhesion failure. This concern directly aligns with known and previously acknowledged factory paint failures affecting both Lexus and Toyota vehicles. Numerous Customer Support Programs (CSPs) and Technical Service Bulletins (TSBs) have been launched by Toyota Motor Corporation to address: •Faulty clear coat adhesion •Improper surface preparation during manufacturing •Delamination and premature degradation of factory-applied paint, particularly in white pearl and other finishes Despite wide acknowledgment of these issues in prior campaigns (such as CSP ZKC and others involving Lexus RX, ES, and LS models), my vehicle’s VIN was not included—despite exhibiting identical symptoms. Given the extensive documentation of these defects, I am requesting the following: 1.A formal investigation into the paint failure affecting my Lexus RX 450h. 2.Written acknowledgment of this known issue and confirmation whether this VIN has been or should be included in past or upcoming CSPs. 3.Immediate corrective action including paint restoration or full vehicle repaint at no cost. 4.Clarification on why Lexus has failed to expand prior paint-related CSPs to include other affected model years and VINs despite continued customer complaints. This message is being concurrently submitted to the National Highway Traffic Safety Administration (NHTSA) for independent review under potential consumer safety, quality compliance, and warranty oversight. I expect a formal response within 10 business days of receipt. Failure to act appropriately will prompt further legal and media inquiries to ensure transparent processing.

Was parking at grocery store, very slowly advancing into parking space when car suddenly accelerated and ran into a brick pillar, jumping the curb.

The contact owns a 2021 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My 2024 Lexus NX 450h+ experienced a complete 12V battery failure after normal short-distance driving, leaving me stranded without warning. This is a known defect in Lexus plug-in hybrids that the manufacturer has not properly disclosed to buyers. Incident Details: After several short trips (all under normal driving conditions), my 2024 Lexus NX 450h+ failed to start. The vehicle was completely non-responsive. Because the doors and liftgate were locked and inoperable, I was forced to crawl through the rear cargo area with a pre-existing mobility issue (bad leg), causing significant physical pain and emotional distress. I later had to visit the Emergency Room due to pain and strain from the incident and was prescribed medication. When I reported the problem to Lexus Corporate, they initially attempted to shift blame onto my roadside assistance provider (AAA) instead of acknowledging the mechanical defect. No solution was offered to ensure the vehicle’s reliability for daily use. Ongoing Concerns: •Lexus has not issued a recall or fix for the widespread 12V battery failures affecting plug-in hybrid vehicles. •This issue poses a significant safety risk, particularly to older drivers, disabled individuals, and anyone who relies on their vehicle for essential transportation. •I purchased this vehicle at a premium price, expecting reliability, and it has failed in fundamental ways. •Being stranded without warning and physically harmed while trying to exit my own vehicle is completely unacceptable for any car, let alone a brand-new luxury model. Given the known nature of this defect (widely reported by other owners online), Lexus must be held accountable for addressing the safety hazards caused by faulty 12V battery systems in its 2024 NX 450h+ plug-in hybrid.

Rusted out frame, missing entire sections of it in the rear end, body mounts are floating, Lexus inspected the car at 144,000~ miles and deemed it unsafe to drive, was owned by a friend of mine and now it is up for sale at morse road auto sales inc in columbus ohio.

my problem occurs intermittenly, it occurs when i am idling at a stop. when i have to accelerate from the stop the car will lurch forward and die for approximately 3 seconds. It will then restart and drive normally, however the stopping in the middle of oncoming traffic is potentially life threatening. It has occurred approx 8 times since i bought the car in June 2023. I had the ECO recall done and it also occurred shortly after that. I have taken it back to the dealer and they could not recreate the problem. It occurs after idling and waiting and then accelerating quickly to merge.

The hood panel flutters at speeds above 50 mph. The flutter/flex is very noticeable and concerning. The flutter becomes more noticeable as speed increases.

The contact owns a 2020 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I am reporting a serious paint peeling and delamination issue on my 2006 Lexus GX470, painted in Blizzard Pearl (paint code 070). The clear coat and base coat are separating from the body, especially on the hood, roof, and other exposed panels. The paint is flaking off in large sections and continues to deteriorate. Lexus and Toyota have acknowledged this as a known manufacturing defect for several vehicles painted in Blizzard Pearl under Customer Support Program ZKG. However, my vehicle was not included in the recall or program despite showing the exact same failure pattern and paint code. This paint issue significantly affects the safety of the vehicle’s structure (exposing metal to the elements) and visibility, and may impact resale and long-term durability. This is clearly a widespread issue that should be addressed for all affected vehicles, regardless of production year.