LEXUS Complaints

This car has a melty / sticky peeling interior defect issue. I bought my 2007 LS 460L in October 2019. I had my daughter a year later. As she grew and rode in the vehicle she started scrapping and consuming the door panel. I did not know the interior could be consumed, as I did not think about eating the interior pieces. Kids think differently. My family is at health risk from this consumable interior. I'm trying to get Pines Lexus to fix this issue but they say too much time has passed and I have to pay for this myself. I purchased the vehicle in 2019, they did not warn me of the car's defects and safety issues. The interior should be a safety recall with no expiration. Please assist.

Coming down a steep, narrow, long driveway leading from a private home on a hill, and moving forward in low gear, I allege that the brakes failed. After 3-5 attempts at braking, we came off the cement driveway as we accelerated and slid off the side of the hill, turning over onto the driver's side of the car and coming to rest near a dropoff, held by the branches of an oak tree. Fire engines came, and the Jaws of Life were applied, basically demolishing the car (which did hold together as we slid along). The seat belts also did their job. The car was removed from the towing yard in Grover Beach, CA, to Fresno, CA, whereupon the car's computer was inspected by an engineer hired by Lexus. He reported no failures. Besides me, the driver, there were two other occupants. My sister has sustained whiplash, and her boyfriend is having some pain in his hip. I seem to be fine. The other occupants were held in place by the seat belts. I was held by my belt and was also resting against the side air bag on the driver's door. The passenger's front side air bag also deployed. There is no confirmation of a problem by the dealer or an independent service center, unless the engineer counts as independent. Other than the engineer, I don't know of any inspection of the vehicle. The Highway Patrol was on the scene but did not write a report as we were on private property. No warning lamps came on that I observed.

When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened

I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.

225/50/18 Tires have less that 2000 miles on them and they are pealing at the treads. Literally whole chunks are falling off the tires…looks like someone has been picking and pulling off pieces of my tires.

I repeatedly requested to fix the safety recall on vehicle. I always worry to drive in the high way when my family members are the front passenger seat. It's has been almost two Years now since I received a safety recall 'UNKOWN"

In April 2022, the timing cover seal on my 2016 Lexus ES 350 was replaced due to a leak. This was completed under warranty at approximately 84,785 miles. In February 2025, less than three years and roughly 56,000 miles later, I was informed by the same Lexus dealership during a routine service that the exact same issue—leaking from the timing cover—had reoccurred. There were no warning lights, engine performance issues, or visible signs of oil loss leading up to this. During my prior service appointment in December 2024, I was told the car was in excellent condition with no issues. I service my vehicle at every Lexus-recommended interval and maintain a full history of service records. The dealership has confirmed the new timing cover leak but has not been able to explain why the seal failed again. This is a major engine component that should not require a second repair within such a short time frame. I am now being asked to pay a significant portion of a nearly $5,000 repair despite a prior warranty fix, and despite having done nothing to cause or accelerate the failure. Lexus offered a partial goodwill credit, but no root cause has been identified. I am concerned that either poor workmanship or substandard parts contributed to the premature failure, and that it may happen again. Given the cost, critical nature of the part, and the lack of answers, this feels like more than just an isolated incident. I have complete service documentation and before-and-after video footage of the most recent repair. The vehicle is currently in my possession and available for inspection upon request. I purchased a Lexus because I believed in the brand’s commitment to long-term reliability and quality. That confidence has been shaken. I respectfully ask NHTSA to investigate this recurring failure and assess whether this is part of a larger issue.

The contact owned a 2008 Lexus ES350. The contact stated that while driving approximately 30 - 40 MPH, the air bags suddenly deployed independently. The contact stated that his view was obstructed due to the air bag deployment, and he briefly lost control the vehicle and the vehicle came to a complete stop after crashing into a light pole. The remaining air bags did deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and was deemed a total loss by the Insurance provider. A Police report was filed, and injuries were reported. The contact was transported by air to an area shock trauma center and treated for a broken neck, a broken right shoulder, loss of four teeth, a laceration requiring 40 stitches, and later required reconstructive surgery on both his right leg and right foot. The manufacturer was not notified of the failure. The failure mileage was unknown.

I purchased this vehicle. It was advertised with 117,000 miles and I did an auto check and I was asked to verify if that was the correct mileage on the vehicle because the last check-in showed the vehicle to have over 250,000 miles on it so I am concerned that this vehicle misrepresented the mileage and possibly turned back the odometer.

I was driving my vehicle and then the entire car shut off going about 50 MPH causing the car to immediately stall. Nothing eventually worked making me have to push my car onto the side of the highway. Replaced the alternator and battery. Eventually got my car scanned and the issue I’m having is a fueling system problem. Did some research and my car 2017 IS350 f sport did eventually have that recall issue. The vehicle was not showing any problems before hand it just happened.