LEXUS Complaints

Air bags did not deploy & yes it’s available for inspection. I was in an accident & the vehicle is totaled. Yes, has been inspected & confirmed they did not deploy by VA state police, tow company & insurance company USAA. There were no warnings or other symptoms.

The contact owns a 2021 LEXUS RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This evening upon driving home my 2.5 year old son began crying. When I investigated, he was crying because his car seat had turned over on its side. When we arrived home I tested the rear seat belts and none remain locked; therefore his seat was not secured. Please advise how this can be fixed as soon as possible as it is not safe for us to use the vehicle until this is addressed.

I am writing to formally express my serious concerns regarding the brake actuator on my Lexus vehicle, which remains unrepaired despite being under warranty. This issue poses a significant danger to both myself and the public, and I am seeking an urgent resolution. I have been a proud owner of my Lexus RX450H 2022, and the vehicle is currently under warranty. Recently, I visited the Lexus dealership in Roseville, California, where it was recommended that the brake actuator be repaired due to its faulty condition. Despite this recommendation and the warranty coverage, the repair has not been carried out. The malfunctioning brake actuator is a critical component of the vehicle's braking system. Its failure can lead to inadequate braking performance, significantly increasing the risk of an accident. This issue not only jeopardizes my safety but also endangers other road users. It is imperative that such a critical safety concern is addressed promptly to prevent potential harm. Vehicle does not stop properly due to defective part. Lexus has replaced two actuators and refuses to replace another one as it cost 3200. This is a serious safety issue that can cause physical harm or even worse death.

1. I was involved in a car accident on Aug 28, 2024 when I was about to go around a curve in the road. A vehicle coming at breakneck speed and well over the posted speed limit, lost control, went over the double yellow lines and crashed into the left driver side of my Lexus. I was the driver and my left knee got crushed against the dashboard. None of my airbags, including my knee airbag deployed. My car was totaled but it is still available for inspection and held at the insurance company. The other driver was test driving a Mercedes and all their aibags deployed. 2. I suffered a communited patella fracture where my knee cap got fractured into several pieces, was taken by ambulance and had to have surgery the next day. The driver and the passenger in the other car were unscathed. 3. No. Until about two weeks ago I was under the impression that my 2015 Lexus was too old to include knee airbags. We recently found out that my car did indeed have knee airbags which did not deploy. For that matter none of the airbags deployed. 4. •My car was towed initially to the police tow lot and then to a car repair place. The car repair place along with a representative from our insurance company together decided that my car is damaged beyond repair. I have filed a complained with Lexus Brand Engagement Center and they have said that they will proceed with sending an inspector out to check the car as to why my airbags did not deploy causing me such a grievous knee injury 5. •There had been no warning lights of any kind. The police report shows that the airbag switch was on.

I am writing to formally lodge a complaint regarding the negligence and lack of accountability demonstrated by Lexus Manufacturer in addressing a serious and persistent brake issue in my vehicle, which directly threatens my safety and that of others on the road. Despite repeated attempts to resolve this matter, Lexus has failed to provide a lasting solution or accept responsibility for this critical defect. I have taken my vehicle to multiple authorized dealers, all of whom confirmed the issue and recommended contacting the manufacturer. Following this advice, I reached out to Lexus Manufacturer directly, only to be met with evasive responses, deflection, and an utter lack of action. Issue Description The brakes on my vehicle have consistently failed to function as expected, even after repairs performed by Lexus-certified dealers. This suggests either a fundamental defect in the braking system or inadequate repair protocols by the manufacturer’s representatives. Such a failure in an essential safety system puts me, my passengers, and others on the road in imminent danger. Legal and Ethical Responsibilities Under the National Traffic and Motor Vehicle Safety Act (49 U.S.C. Chapter 301), manufacturers are legally obligated to ensure that their vehicles meet safety standards and to address any defects that pose a risk to public safety. Lexus's failure to rectify this issue or initiate a recall contravenes these obligations. Furthermore, the Federal Motor Vehicle Safety Standard (FMVSS) outlines specific performance requirements for braking systems (FMVSS No. 105 and FMVSS No. 135 for hydraulic and electric brakes, respectively). Lexus's apparent inability or unwillingness to ensure compliance with these standards raises serious questions about its commitment to safety. Evidence: Enclosed with this complaint are: Correspondence with Lexus Manufacturer, documenting my attempts to seek resolution.

The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

For some unknown reason the car will suddenly display multiple warning lights, check engine, service needed, traction control off/inactive then the car will go into reduced engine power mode which prevents acceleration and causes the car to feel like it’s going to stall or shut off. This has happened several times on major high speed highways causing other cars to slam on their breaks, drive recklessly to avoid my failing car. My daughter has been in the car several times when this happened and it took everything in my power to not collide with another vehicle. We have taken the car to the Lexus dealership every time and they have tried to fix the car over a dozen times but it keeps happening. They don’t seem to know the issue or cause, trying several different solutions. How can a car manufacturer not know what is wrong with their own car not how to fix it? What am I supposed to do, just keep driving it and pray an accident never happens? There is no warning when this happens and no way to keep the car from swiftly decelerating or keep the car from using “minimal engine power” which I’m to,d is to protect the engine but I’m more worried about us. The date below is for the most recent incident.

Constant rebooting of the Infotainment system which includes heat/air conditioning - defrosting of windows etc. I have had this problem for more than a year. I have consulted with Lexus dealerships. I was told this problem exists with various models of Toyota and Lexus. Every time I start the vehicle - it starts rebooting - then the screen keeps blinking on and off like it is beginning to start then it stops. I have disconnected the battery to re attempt. Works for 2 minutes than fails. I purchased a micro SD card for 2014. Worked for a day then on the screen states need a dealership. Then I leave it for days, it starts as normal then starts the re-boot. Totally frustrated. Dealer problem. Should be a re-call....Not a $4000 repair.

The material (most likely) plastic used as a trim on the vehicle is melted or started to melt. This is the trim (b-pilar) between the driver's door and the rear passenger's door. We believe the quality of the material used for the trim is defective and should be addressed by the manufacturer.