2023 LINCOLN AVIATOR Complaints

The rear camera is janky, the collision alert fires off at random times, and now, the main safety issue! Received a huge red triangle on the HUD and NAV screen stating that the "vehicle is shutting down" and then poof, the damn thing shut down immediately without warning. The message was on the HUD and NAV for about a second and a half and it died. The rear camera is janky, the collision alert fires off at random times, and now, the main safety issue! Received a huge red triangle on the HUD and NAV screen stating that the "vehicle is shutting down" and then poof, the [XXX] thing shut down immediately without warning. The message was on the HUD and NAV for about a second and a half and it died. Thankfully we were at surface street speeds of around 30-35 and I was in command of the vehicle. This issue has been reported on other GRAND TOURING models of the Lincoln Aviator where people are at higher speeds, such as the highway or expressway. That said, this is my wife's main vehicle and I am terrified, as well as she, to have her driving this at all hours of the day responding to emergencies at her hospital. PLEASE HELP US ALL that own this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Went to get in it this morning, and said no key was detected. Okay, whatever, we'll use a backup code. The screen never prompted for a backup code. We had the key inside the vehicle, so we use the Lincoln Way App to start the car and figured we can get it going from there. Nope, the car was running and everything was going, yet it won't allow us to select Drive, Reverse, or Neutral. Sat there for a bit, fumbling around and nothing worked to get the vehicle in motion. We finally hit enough buttons for the vehicle to shut off, we got out, locked the doors, plugged it in, and just allowed it a few minutes to reset. Notta. Got all this on video. I finally had to pop the hood and use the freaking 2021-2023 Explorer / Aviator Hybrid Vehicle Emergency Response Guide to kill 12v power to the thing. After all that, it allowed us to get in and drive normally. However just a few hours later... 2,600 miles on the odometer and we were driving approx 55mph and the Aviator engaged the parking brake for about half a second. Nasty noise, huge bucking from the chassis, and just a split second of extreme confusion and wondering WTF. The red "park brake" was illuminated on the dashboard, and everything seemed normal afterward. However, immediately after that incident it then disabled adaptive cruise control via a message on the dashboard (no cruise worked). We drove home without further incident, called the dealer, and they stated to call Lincoln Roadside Assistance, get it towed back to the dealer that it was just a few days ago, and they'll deliver a loaner to us. A few hours later, it's on the tow truck. This is the second time this vehicle has placed us in danger. The first issue I'll report after this is submitted. Thank you.

On the 10th day of ownership (April 30, 2023), all cameras became inoperative. This is a known/continuing defect since 2020 yet Lincoln/Ford continue to sell these vehicles. My new car has been in and out of the shop on numerous occasions and it had no recalls according to the NHSTA and Ford websites. They have replaced 2 modules and wiring harness and, finally they agreed it was the same 360 degree camera issue that has plagued them since 2020. As of today, my VIN is listed under the 360 degree camera recall with no solution available. I'm told it is a software issue. As repairs were attempted, I also lost rear & forward collision avoidance and adaptive cruise control which may have since been corrected.

Seat belt not working properly, no fix or remedy as of yet. Do not feel safe driving vehicle with passengers. Called Lincoln certified dealer in area and all do not have a fix or availability for months to service vehicle.

Manufacturer Recall Number23S02 NHTSA Recall Number23V022 Repair made on 02/20/2023. Camera continues to randomly pixelate and/or give black/blue screen. Failure can happen at any time and with out warning. What component or system failed or malfunctioned, and is it available for inspection upon request? Camera system. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Video has been taken and supplied as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Lincoln Dealership. Software update to comply with Recall was performed. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No will work and with out warning fail.

Screen/image flickers intermittently when rare & front cameras are engaged. I am uncertain of the cause. It happens randomly & sometimes several times a day. Problem started right after I received the vehicle from the dealership. I have couple of videos of the issues & I can share if requested. I took the vehicle to the dealership & they updated software of the vehicle but it didn’t not resolve the problem. I believe malfunction of the cameras increases risk of crash.

I was driving on the interstate with my daughter (she was in her car seat in the second row), when all of a sudden we heard a very loud explosion type sound and then glass from the moon roof came flying into the car. My daughter was screaming and crying, and I wasn’t sure if she had been hit with glass at first (she wasn’t thankfully, but could have been)—she was just very scared. I had to pull over on the interstate to make sure she was okay. I had just purchased this car brand new less than a week ago. There were no cars in front of me when this happened and it was a very mild winter day (temps in the upper 40’s) and partly cloud. No debris hit my car, so this was entirely spontaneous.