2019 LINCOLN MKC Complaints

WHILE DRIVING MY VEHICLE ON A HIGHWAY, SMOKE STARTED TO COME FROM THE HOOD. THIS IS APPROXIMATELY 10-15 MINUTES AFTER I HAD BEEN DRIVING THE VEHICLE. THE SMOKE BECAME WORSE AND LUCKILY I WAS ABLE TO PULL OVER TO TURN THE VEHICLE OFF. THE SMOKE CONTINUED TO INTENSIFY AND STARTED TO COME THROUGH THE VENTS. I EXITED THE VEHICLE AND SAW FIRE UNDERNEATH THE THE CAR. NOT TOO LONG AFTER THE ENTIRE HOOD OF THE VEHICLE WAS ENGULFED IN FLAMES, WHICH CAUSE THE WINDSHIELD TO BUST. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO PUT THE FIRE OUT. THE FIRE REPORT (XXX)DEEMED THIS AS ACCIDENTAL AND BELIEVE A MECHANICAL FIRE.*DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB*JB

VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!

WHILE DRIVING THE VEHICLE (SINCE 02/02/19), THERE IS A CONSTANT VIBRATION THAT FEELS LIKE I'M DRIVING ON RUMBLE STRIPS OVER NEWLY PAVED ROADS. WHEN ON PATCHED ROADS, THE VEHICLE SHAKES SO VIOLENTLY, THAT IT FEELS LIKE THE VEHICLE IS GOING TO FALL APART. NO PICS TO SHOW OR SOUND FROM THE VEHICLE. THERE HAVE BEEN MULTIPLE TRIPS THE DEALERSHIP, WHO INITIALLY REPORTED IT WAS A PROBLEM WITH FLAT SPOTS IN THE TIRES, HOWEVER, AFTER THEY WE CHANGED (WITH TIRES FROM ANOTHER VEHICLE ON THE LOT) THE PROBLEM CONTINUED. THE NEXT REASON WAS 'THAT THE VIBRATION WAS INTRINSIC TO THE VEHICLE.' THE DEALER HAS 'REBALANCED THE TIRES MULTIPLE TIMES' WHICH ONLY CHANGES THE SPEED AT WHICH THE VIBRATION IS FELT THE GREATEST. THE RANGE OF SPEED IS 25-50, IS LESS INTENSE FROM 50-60, AND RESUMES INTENSITY FROM 60+.