2016 LINCOLN MKC Complaints

The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

A gasket failed which allowed coolant to leak into the engine. Due to lack of coolant, two of the cylinder heads cracked and warping of the engine block occurred. No coolant in the engine could result in a engine seizure or fire which poses an extreme risk to one's safety. The check engine light came almost immediately before the cylinders started to misfire. 11/25/2023. The vehicle and components have been inspected by the dealers service department and the warranty inspector. The car needs a full engine replacement which only half is covered under the warranty. I am out of pocket the other half. See link regarding a current lawsuit the describes EXACTLY what happened to my vehicle: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Lincoln MKC. The contact stated that while driving at an undisclosed speed, there was smoke entering the cabin through the vents. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle failed to exceed 40 MPH. The vehicle was taken back to the dealer, where it was diagnosed that an unknown brake part had melted, and the electrical system was damaged. The contact stated that the failure was related to NHTSA Campaign Number: 23V378000 (Engine). The manufacturer was not contacted. The failure mileage was approximately 82,000.

The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Lincoln MKC. The contact stated that she started the vehicle and when she shifted the gear shifter into drive, the gear shifted into neutral instead. The contact stated that she noticed that the park mode light was displayed. The contact turned off and restarted the vehicle and was able to drive the vehicle to her destination. The contact stated when leaving her destination, the gear shifter would not shift into any gear and was inoperable. The contact stated that the failure had occurred several times. The vehicle was towed to the dealer and diagnosed with a failed cable shifter bushing. The contact was informed that the cable shifter bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 117,524.

The contact owns a 2016 Lincoln MKC. The contact stated while driving at an undisclosed speed, the vehicle shuddered and lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a general failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program: 20N07. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.

The contact owns a 2016 Lincoln MKC. The contact stated while driving at various speeds, the vehicle was overheating. The contact stated that he turned on the A/C to cool down the vehicle. The vehicle was taken to two independent mechanics, where the spark plugs, the two variable valve timing solenoids, and the turbo oil lines were replaced, and other unknown repairs were performed; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine); however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle failed to respond and was shuddering. The check engine warning light was illuminated. Additionally, the A/C started blowing hot air. The contact drove back to his residence. The local dealer was contacted and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed nor repaired. The contact stated that the vehicle was undrivable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 69,000. Parts distribution disconnect.

The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that after entering the vehicle, a message displayed on the instrument panel “Battery disconnected” and the vehicle failed to start. The dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 47,000. Parts distribution disconnect.

The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, Planet Lincoln Dallas Love Field (7767 Lemmon Ave, Dallas, TX 75209) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Lincoln MKC. The contact stated that while opening or closing the front driver’s and passenger’s side doors, the contact heard an abnormal clicking sound in the front driver’s and passenger’s side doors. The mirrors also clicked erratically and inadvertently moved making it difficult to use while driving. No warning light was illuminated. The contact stated that while the vehicle was shifted into drive or reverse, the front driver’s and passenger’s side mirrors malfunctioned and inadvertently re-adjust. An undisclosed dealer was notified of the failure and informed the contact that the issue was a known issue however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 55,000. The VIN was unavailable. The contact is requesting a copy of report to make the appropriate edits.