2018 LINCOLN MKC Complaints

2018 Lincoln MKC with 112,700 miles hesitating with accelerating. There have been no check engine lights activated. Took to Ford dealership for inspection and they found coolant level low and confirmed shuddering/jerking when accelerating. Found that cylinder 1 misfiring and upon further inspection found coolant intrusion in cylinder 1. Recommended long block replacement. I found that this year model with Ford Ecoboost 2L engine has had frequent issues with the coolant leaking into cylinders due to poor design of this engine. Contacted Ford and asked for help with the cost to replace the engine block and was denied any assistance.

Engine failure due to coolant leak. Causing vehicle to overheat without warning while traveling down highway Issue has been reported to service center No other inspection No warning indicated.

The contact owns a 2018 Lincoln MKC. The contact stated that there was a misfire coming from the engine while starting the vehicle. While inspecting the vehicle, the coolant level was extremely low. The check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed of coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 69,349.

1st Engine Failure Dec 2021 due to coolant intrusion and the long block engine needed to be replaced. After the repair I came to look at it & I found, Bolts were missing—including from the undercarriage, battery mount, & power steering reservoir, splash guard, inner wheel well shield. Tools (10mm Snap-on socket & unidentified loose bolts) were left inside the engine bay. The coolant hose came loose, which your team tried to charge $4,000 to fix, despite it being clearly related to poor installation of the engine. The engine mounts—normally last 10-14 yrs before needing to be replaced—suddenly failed. Wiring harnesses weren’t secured, not informed of new engine warranty coverage being only for 1 yr. 2nd Engine Failure (Dec 2024): Less than 22k miles later, the engine failed again—this time 4 months outside the so-called 1-yr warranty that I was never told about. Now, I’m expected to pay out of pocket for another engine, which would conveniently include a 3-yr warranty this time. Why wasn’t the 1st replacement engine covered under the same terms? Purchased with: 45,000 miles 1st engine failed at: 53,594 miles, Coolant hose/engine mount issues: 61,000 miles, 2nd engine failed at: 84,193 miles if inspection is needed, I have photos. It has been confirmed by northpark lincoln dealership. It was inspected by the manufacturer and other mechanics, not affiliated with dealership. No warning signs no warning lamps no codes thrown no nothing until the loss of acceleration and torque combined with the amount of white smoke coming out of the tailpipe in the middle of the summer. It was the only notification it was too late by that point the damage has been done. On both occasions, the exact same thing happened no warning lights no check engine lights no MIL lights, or codes thrown just simply a huge cloud of dust coming from the tailpipe, and you lose almost all power and acceleration. Symptoms appeared after the damage had been done so no way to tell that something wrong prior.

The contact owns a 2018 Lincoln MKC. The contact stated that when the vehicle was started, the side view mirrors folded inward. The contact was turned off and restarted the vehicle, but the mirrors remained in the folded position. The contact stated that after 20 minutes of turning the vehicle off and on, the mirrors unfolded. Additionally, the contact stated that the driver's side seat lumbar system was independently changing adjustments and was overriding the preset seat adjustments. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 61,000.

It was almost time for an oil change when the check engine light came on. The engine was idling roughly when the car was first started. I decided to take the car in early for the oil change and to get them to check the check engine light that’s when they told me of the known problem with the cracked engine block, and the engine coolant leaking into the engine. I took the car to another place for a second opinion and the mechanic told me he had repaired five of these vehicles recently. In my research, I have found that Ford was aware of this problem with Ford vehicles and Lincoln vehicles, but has not offered a solution to the problem. I don’t find a recall notice or anything Ford is doing about this problem, except replacing the engine, as instructed by Ford and charging me full price for the replacement of the engine. I would not have purchased this vehicle had I known of this problem. This vehicle has had every scheduled maintenance performed by the Lincoln dealership except two oil changes that were done at a Ford dealership.

The contact owns a 2018 Lincoln MKC. The contact stated while the vehicle was parked, the contact attempted to start the vehicle however, the message "Engine Coolant Over Temperature" was displayed, and the check engine warning light was illuminated. The vehicle was towed to a dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 92,000.

The contact owns a 2018 Lincoln MKC. The contact stated that an unknown warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that there was a misfire coming from ignition coil #3. The dealer replaced the ignition coils; however, the failure recurred several times. The vehicle was taken to the dealer, where the diagnostic trouble codes were cleared. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The contact stated while driving 30 MPH, the engine overheated. The contact pulled over to the side of the road. The contact then drove to the nearest Auto Zone, where coolant was added to the vehicle; however, the failure recurred a week later. The contact stated that the vehicle also experienced excessive fuel consumption. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 99,000.

Engine light came on and showed misfire in cylinder 4. Changed spark plug and engine coil. Still had engine light on and misfiring. Car drove in power safety mode. After much diagnosis and inspection, master mechanic found coolant leaking into the cylinder walls due to a faulty (poorly manufactured) head gasket. Coolant intrusion caused white exhaust smoke, damage to the engine block and risk of fire. Shop replaced head cylinder and gasket with current oem parts that appeared to be revised. Vehicle remains to drive in poor condition with 54k miles. Powertrain warranty did not cover this expense being the vehicle met the 6 year mark in March 2024.

I purchased the automobile on [XXX] with 44,175 miles. When the engine light came on recently, I took it to the Lincoln dealer here in Las Vegas, paid $205 for the computer to be assessed, and was told the problem was coolant leaking into the engine. They were not able to start any repairs at that time. I was not told what it would cost to repair or the time involved. I assumed it was an air conditioning problem. I drove it a few days and the engine light went off, only to come back on. I then took it to AAA ($177 for the diagnosis), reporting that cylinder 3 had coolant leaking. Tech found TSB 19-2172 TSB. 19-2172 is for current symptoms of misfire at start-up. It was suggested that I take it to the Lincoln dealer. While driving the car home on [XXX], the engine was missing, chugging. I was afraid it would stall. I am thankful it did not stall on the freeway and that I made it home safely. When I called the Lincoln dealer to make an appointment to take the car in for service, I was told it would take three or four weeks to get it repaired, that the engine would have to be replaced for $7,800 - $9,800, and that Lincoln Motor Company will not take any responsibility. He said there were two other vehicles in line with the same problem. Due to being afraid to drive it, I had the car towed by AAA on Monday, October 7, 2024, to the Lincoln dealer and was told the estimate to repair it would be $8,493. This is a coolant intrusion issue due to a faulty design in the engine block where the cooling channels will crack and leak coolant into the piston chambers. As gleaned from the Internet, this appears to have been an ongoing problem with this model. I've observed so far from the Internet that Lincoln Motor Company is not taking responsibility for this faulty design affecting many Lincoln owners. I am [XXX], and living on a fixed income. I had to rent a car and put up a $735 deposit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)