2013 LINCOLN MKS Complaints

TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING 10 MPH, THE STEERING WHEEL LOST POWER AND MADE A GROWLING NOISE AT EVERY TURN. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE STEERING WAS ERRATIC AND THAT THE POWER STEERING CONTROL (PSC) MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 15,923. UPDATED 09/14/15*LJ UPDATED 12/12/2017*CN

WHILE DRIVING (ENTERING) A MAIN STREET FROM A SERVICE STATION IN MILES CITY,MT. IN A HEAVY DOWNPOUR, AS I PASSED THROUGH THE CURB/STREET DRAINAGE AREA, I HEARD A SLIGHT BUT LOUD THUMP LIKE A BIRD STRIKE BUT IT WAS RAINING TO HARD FOR THAT. A BLOCK AWAY FROM THE INITIAL TURN I ENTERED I-94 EAST WHEN MY WIFE SAID THAT WE HAVE A PROBLEM AS A WINDSHIELD CRACK APPEARED FROM UNDER THE WINDSHIELD WIPER BLADE ON THE PASSENGER SIDE, AS WE DROVE FURTHER DOWN THE FREEWAY THE CRACK CONTINUED TO RUN TOWARDS THE CENTER OF THE WINDSHIELD, THE CRACK WAS SO BAD THAT THE WINDSHIELD WIPER WOULD JUMP EVERY TIME IT PASSED OVER THE CRACK. THIS WAS ON A SUNDAY & NO DEALERS IN THE AREA WERE OPEN, ON MONDAY MORNING I CALLED LINCOLN FROM OUTSIDE OF JAMESTOWN, ND ABOUT THE PROBLEM & THEY DIRECTED ME TO A DEALER IN FARGO,ND TO TAKE PICTURES OF THE WINDSHIELD & SEND DIRECTLY TO LINCOLN WHICH THEY DID. AS WE WHERE ABOUT 30 MILES EAST OF FARGO, LINCOLN CALLED US NOT TO DRIVE ANY FARTHER AND THAT LINCOLN WOULD REPLACE THE WINDSHIELD AT THEIR COST WITH NO QUESTIONS ASKED. I CALLED A DEALER THAT LINCOLN SUGGESTED & THEY SAID IT WOULD TAKE 2 DAYS TO GET A WINDSHIELD FROM ST. PAUL. THE WINDSHIELD WAS ONLY CRACKED ON THE OUTER GLASS & CLOUDED UP ON BOTH SIDES OF THE CRACK. WE STAYED IN OSAKIS,MN UNTIL 7SEPT.14, THEN DROVE TO ST. PAUL FOR A WINDOW CHANGE ON 8SEPT.14 AT WHITE BEAR LINCOLN IN ST. PAUL. THE WINDSHIELD WAS REPLACED ON INVOICE [XXX], CUSTOMER # [XXX], WHILE THIS WAS IN PROGRESS I ASKED THE DEALER SERVICE MANAGER IF HE HAD EVER SEEN SOMETHING LIKE & HE STATED NO, NOT ON THIS NEW OF A LINCOLN. I HAVE NEVER HEARD BACK FROM LINCOLN AS TOO WHY THIS CRACK APPEARED, BUT I DO BELIEVE THEY KNOW WHY??. I HAVE NOT HAD ANY WINDSHIELD PROBLEMS SINCE IT WAS REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE VEHICLE WAS A TOTAL LOSS. THE CAUSE OF THE FIRE WAS ELECTRICAL. THERE WAS A RECALL ON THIS PARTICULAR MAKE, MODEL, & YEAR TO FIX A PROBLEM WHICH WOULD LEAD TO A FIRE. HOWEVER, THE RECALL NOTICE WAS NEVER RECEIVED. THE INSURANCE COMPANY, FIDUCIARY, HAVE DENIED THE CLAIM AS THEY DO NOT COVER FIRES CAUSED BY ELECTRICAL. *TR

DRIVER'S SEAT FOLDED IN ON DRIVER WHILE IN MOTION. FIRST INCIDENT WAS MARCH 25 WHEN RETURNING FROM DINNER AS ENTERING THE DRIVEWAY. MARCH 30 THE SEAT FOLDED AS WE WERE DRIVING 70 MPH IN THE LEFT LANE ON INTERSTATE 295 OUTSIDE RICHMOND, VA. MARCH 31, THIRD INCIDENT OCCURRED AS LEAVING THE DRIVEWAY AND ON THE STREET. APRIL 1, 2014 CAR TAKEN TO WILLIAMSBURG FORD WHERE IT WAS LEFT TWO DAYS. CUSTOMER INVOICE NOTES: NOTES: A: CUSTOMER STATED THAT WHILE DRIVING, THE SEAT BACK WILL FOLD FORWARD/INWARD TOWARDS STEERING WHEEL COULD NOT DUPLICATE CONCERN, NO EVIDENT FAULTS. B: PERFORM MULTI-POINT INSPECTION. 99P PERFORM MULTI-POINT INSPECTION C: QUICK ALIGNMENT CHECK 31 QUICK ALIGNMENT CHECK THIS IS VERY SCARY WHEN IT HAPPENS ESPECIALLY WHEN DRIVING AT HIGH SPEED IN TRAFFIC. CAR NEEDS TO STOP AND SEAT NEEDS TO BE READJUSTED. SOME LOCAL ROADS IN THIS AREA DO NOT HAVE SAFE PLACES TO PULL OFF TO ADJUST THIS SEAT. HAVE THERE BEEN OTHER REPORTS OF THIS PROBLEM??? *TR

TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT THE DRIVER'S SEAT INDEPENDENTLY ADJUSTED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS BEING DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS SCHEDULED TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 11,000.

I WENT TO CAL WORTHINGTON IN ANCHORAGE ALASKA WHERE I BOUGHT MY CAR TO HAVE THE RECALL 13S04 FUEL DELIVERY MODULE REPLACED. NOW LESS THAN A WEEK WITH THE NEW MODULE, THE MODULE IS LEAKING AND THE GAS FUMES ARE OVERWHELMING INSIDE MY GARAGE. I PARKED MY CAR OUTSIDE LAST NIGHT TO BE SURE IT WAS THE CAR. I PULLED IT BACK IN THIS MORNING AND RIGHT AWAY THE GARAGE WAS OVERWHELMED WITH GAS FUMES. THE DEALERSHIP IS A 3 HOUR DRIVE ONE WAY FOR ME. I AM TIRED OF MECHANICS LEAVING THINGS UNCOMPLETED. THEY DIDN'T HOOK MY HEATED SEATS BACK IN AFTER WORKING ON IT. WIRES WERE HANGING OUT OF THE BOTTOM AND MY MOTOR PROTECTOR SHIELD WAS NOT SCREWED IN. ALSO, 3 WEEKS AGO, ANOTHER COUPLE IN THE AREA OWNED A 2013 LINCOLN MKS SIMILAR TO MINE. IT CAUGHT ON FIRE WHILE WAITING FOR THEIR FOOD IN A MCDONALDS DRIVE THRU. IT COMPLETELY BURNED UP. *TR

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

WHILE DRIVING THE 2013 MKS AT 70 MPH ON A 3 LANE HIGHWAY THE POWER CUT OUT AND THE CAR BEGAN TO DECELERATE. I WAS ABLE TO GUIDE THE CAR FROM FAR LEFT LANE ACROSS 2 ADDITIONAL LANES TO SHOULDER OF THE ROAD WITH NO POWER, WE COASTED. LUCKILY THERE WAS LIGHT TRAFFIC AT THE TIME. THE CAR WOULD NOT RESTART AND A TOW TRUCK WAS CALLED. WHEN OUR SON PICKED US UP ROADSIDE HE CONVEYED THAT THE IDENTICAL PROBLEM HAPPENED TO HIM IN THE CAR. THIS WAS APPROXIMATELY A MONTH EARLIER. I AM SURE YOU UNDERSTAND THAT THIS CREATED AN EXTREMELY UNSAFE CONDITION FOR US AND OTHER DRIVERS. I HAVE CONTACTED THE DEALERSHIP THAT SOLD US THE CAR. *LN

TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V227000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THAT THE PART WAS UNAVAILABLE AND WOULD NOT RELEASE THE VEHICLE UNTIL AFTER THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE THE EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCE ANY FAILURE. THE VIN WAS NOT AVAILABLE.