2011 LINCOLN MKZ Complaints

THE FRONT DRIVERS DOOR WILL NO LONGER OPEN FROM THE INSIDE. THIS STARTED ON SEPTEMBER 30, 2016 WHILE I WAS ON A ROAD TRIP. I THOUGHT MAYBE IT WAS A FUSE OR ELECTRICAL PROBLEM. I STARTED ROLLING THE WINDOW DOWN TO OPEN THE DOOR FROM THE OUTSIDE. WE WENT TO THE FORD DEALERSHIP AND WAS TOLD THE PART WAS BACK ORDERED BY MORE THAN 700 PARTS. IF WE HOLD TWO PARTS OF THE HANDLE AT THE SAME TIME WE CAN GET THE DOOR OPEN. I HAVE CARPAL TUNNEL AND THAT IS SOMETIMES DIFFICULT. WHEN I ASKED ABOUT A RECALL I WAS TOLD NOT YET BUT THE PROBLEM HAS BEEN CORRECTED IN LATER MODELS. IF IT IS EVER RECALLED WE WILL GET OUR REPAIR MONEY BACK. IT HAS BEEN SEVERAL WEEKS AND WE ARE STILL WAITING FOR THE PART. IF I AM IN AN ACCIDENT OR NEED TO GET OUT OF THE CAR IN A HURRY THIS IS DEFINITELY A SAFETY HAZARD. WHAT IF I LOSE POWER AND CANNOT GET THE WINDOW DOWN. I CAN NOT VALET PARK. I WAS TOLD AND WELL AS SAW IT ON THE INTERNET THAT THIS IS A WIDESPREAD PROBLEM WITH THE MKZS AND FORD FUSIONS. THIS IS A SAFETY HAZARD.

TAKATA RECALL LINCOLN HAS NO FIX AVAILABLE. I ASKED FOR LOANER/ALTERNATE CAR USE REIMBURSEMENT IN ACCORDANCE WITH MY WARRANTY ($35 /DAY CAR IS UNUSABLE SINCE JULY-22-2016 LETTER. LINCOLN REFUSED ANY ACCOMODATION WHATSOEVER.

TAKATA RECALL. NOTIFIED IN JULY. UNSAFE TO HAVE PASSENGER SEAT OCCUPIED. TOLD FIX WOULD BE AVAILABLE IN OCTOBER. OCTOBER AT AN END AND NO DATE SET. UNACCEPTABLE TO HAVE UNSAFE CONDITION UNRESOLVED AFTER FOUR MONTHS. THIS CAR OF LITTLE USE TO US AS IS. WIFE WILL NOT RIDE IN PASSENGER SEAT.

JUST OVER 5 YR WARRANTY AND ONLY 39K MILES OF 50K WARRANTY, WHEN PARKED, DRIVER'S DOOR LOCKING SYSTEM STOPPED WORKING PREVENTING DRIVER FROM OPENING DOOR TO EXIT WITHOUT ROLLING DOWN WINDOW WITH EXTREME DIFFICULTY AND/OR INABILITY IN PULLING OUTSIDE DOOR HANDLE. TO EXIT IN NML CASE OR IN CASE OF COLLISION. LINCOLN SVC REP STATES IT IS A NORMAL OCCURRENCE AND WILL COST $480.00 PLUS TO REPAIR BECAUSE IT IS JUST OUTSIDE OF THE 5 YEAR.WARRANTY.

I HAD HEARD A WHEEZING NOISE IN THE FRONT END SO I TOOK THE CAR TO MY MECHANIC. HE WAS UNABLE TO FIND A PROBLEM. A WEEK AFTER WHILE DRIVING THE CAR I WAS DRIVING AND AS I TURNED THE CAR COMPLETELY SHUT DOWN. TWO DAYS LATER IT BEGAN TO NOT DRIVE PROPERLY I TOOK THE CAR BACK TO THE MECHANIC AND SAID I HAD A BAD SENSOR BUT THE WATER PUMP WAS GOING BAD. HE STATED IT SHOULDN'T GO BAD IN THIS NEWER OF A CAR. MY CAR HAS BEEN UNDRIVABLE EVER SINCE. I'VE CALLED AROUND TO GET IT FIXED AS THOUGH IT SEEMS NOBODY HAS THE PROPER TOOLS TO FIX THIS ISSUE DUE TO THE FACT THE WHOLE ENGINE NEEDS TO BE REMOVED TO FIX THE PROBLEM.

TAKATA RECALL. I RECEIVED A LETTER IN JULY 2016 THAT MY PASSENGER AIRBAG WAS ON RECALL. THE LETTER STATED:" A RUPTURED INFLATOR MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH." IT IS NOW SEPT. 21, 2016 AND I HAVE BEEN CALLING LINCOLN COMPANY ASKING WHEN WILL MY AIRBAG PART BE AVAILABLE. IT WAS LEARNED THAT LINCOLN IS "IN THE DEVELOPMENT STAGE" TO PRODUCE THE PART! NOT ONLY DO THEY NOT HAVE A PART, THEY HAVE NOT EVEN DEVELOPED THE PART YET!!" I SPOKE TO THREE DIFFERENT PEOPLE AT LINCOLN CUSTOMER SERVICE AND A SUPERVISOR ABOUT THIS SITUATION. THEY ALL STATED THEY HAVE NO IDEA WHEN A PART WOULD BE AVAILABLE, EVEN THOUGH I AM IN FLORIDA ZONE A FOR THE MOST SERIOUS CASE OF INFLATOR MALFUNCTION. SINCE RECEIVING THE LETTER, I HAVE NOT ALLOWED ANYONE TO SIT IN THE FRONT SEAT PASSENGER SEAT.....AND WILL NOT UNTIL THIS MATTER IS FIXED. HENCE, I HAVE NOT HAD THE USE/ENJOYMENT/COMFORT OF THE AUTOMOBILE THAT I PURCHASED. THIS IS VERY UNACCEPTABLE. THE WORST PART OF THIS TO ME IS THAT THE THREE PEOPLE I SPOKE TO AT LINCOLN SAID, "IT IS SAFE TO DRIVE THE CAR AND USE THAT SEAT, SINCE THE LETTER DID NOT INDICATE A LOANER CAR WOULD BE ISSUED." HOW IN THE WORLD CAN ANYONE GET A LETTER LIKE THIS AND THEN THE COMPANY SAY THE LIKES OF "OH DON'T WORRY."???? THEIR LOGIC IS TOTALLY INSANE AND ILLOGICAL. UNFORTUNATELY, I UNDERSTAND THAT OVER 50 MILLION CARS+ ARE ON RECALL FOR THIS MATTER AND IT IS A NIGHTMARE FOR THE CAR COMPANIES. HOWEVER, I CAN NOT WORRY ABOUT THEM, I HAVE TO WORRY ABOUT MY GRANDSON, OR ANY OTHER PASSENGERS! HOW LONG WILL I HAVE TO MAKE PEOPLE SIT IN THE BACKSEAT OF MY CAR?????

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WE PURCHASED THE VEHICLE ON THE TEST-DRIVE REQUESTED THAT THE DEALERSHIP ADDRESS THE FRONT-END NOISE. HAVE TAKEN THE VEHICLE 3 SEPARATE TIMES FOR REPAIR OF THE FRONT-END NOISE. AFTER 3RD TIME AT REPAIR BY DEALER, DISCOVERED THE 'NOISE' WAS THE RIGHT FRONT STRUT AND BALL JOINT FAILURE. THE DEALERSHIP WE PURCHASED VEHICLE DID NOT CONSIDER THIS A SAFETY ISSUE. YOU COULD TAKE THE RIGHT-FRONT TIRE AND SHAKE FROM SIDE-TO-SIDE WITH ALL TIRES ON THE GROUND. WE HAVE HAD TO SPEND OVER $2000 AND HAVE NOT BEEN ABLE TO DRIVE A NEW CAR BEFORE THE 30 TAG EXPIRED.

AT 110K MILES THE LINCOLN DEALER TOLD ME THAT IT APPEARS THAT MY FRONT COIL SPRINGS HAVE CORRODED AND BROKE ON BOTH SIDES. HE SAID IT DOES NOT APPEAR TO BE RELATED TO ANY TYPE OF IMPACT (MY VEHICLE IS ACCIDENT FREE) AND APPEARS TO HAVE HAPPENED RECENTLY. THIS SAFETY ISSUE ON MY 5 YEAR OLD CAR SHOULD BE COVERED BY FORD.

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE STEERING WHEEL WAS MAKING AN ABNORMAL NOISE AND SEIZED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER OVER FIVE TIMES WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE STEERING WHEEL CONTINUED TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO HAD THE VEHICLE FOR AN EXTENDED PERIOD BUT WAS NOT ABLE TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.