2011 LINCOLN MKZ Complaints

INTERIOR DOOR HANDLE BROKE , UNABLE TO OPEN DOOR FROM INSIDE NOW. TO GET OUT OF CAR I MUST HAVE KEY IN ON POSITION TO PUT WINDOW DOWN, REACH OUT AND OPEN DOOR FROM OUTSIDE. PUT WINDOW BACK UP. TADA....NOT SAFE

2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB

I PURCHASED A 2011 LINCOLN MKZ ON 11/5/2012, IT HAD 13,593 MILES ON IT. DURING MY LAST OIL CHANGE, ON7/28/15, AT 37,440MI, I WAS INFORMED THAT I HAD CRACKS AND IN ALL OF THE TIRE WALLS AND WOULD NEED TO REPLACE ALL 4 TIRES IMMEDIATELY.I BOUGHT THE CAR AT THE DEALER THAT WAS DOING THE OIL CHANGE. WHEN I ARGUED THAT THE TIRE WARRANTY GUIDE THAT CAME WITH THE CAR INDICATED THAT THE TIRES WERE GOOD FOR 60K, I WAS TOLD THAT IT WAS MY FAULT THAT THE SIDEWALLS HAD CRACKS, BECAUSE I HAD NOT ROTATED THE TIRES ON A REGULAR BASIS. SO I ASSUMED THAT IT WAS MY FAULT, AND REPLACED MY TIRES ($700). TODAY, WHILE CHECKING A DIFFERENT RECALL, I SAW THE OTHER TIRE COMPLAINT ABOUT MICHELIN'S AND 2011 MKZ'S AND REALIZED IT WAS NOT MY FAULT. I DON'T KNOW IF THE DEALER KNEW ABOUT THIS-I THOUGHT THEY WERE TRYING TO TRICK ME SO I WENT TO AN ACTUAL TIRE COMPANY FOR REPLACEMENT. UNFORTUNATELY- BECAUSE I DIDN'T KNOW AT THE TIME, I HAD THEM DISCARD THE MICHELIN TIRES AFTER THEY REPLACED THEM. I AM SURE I HAD MICHELIN TIRES, I HAVE THE ORIGINAL TIRE WARRANTY GUIDE AND IT LIST 5 POSSIBILITIES-ALL MICHELIN. I BASED THE SIZE OF THE TIRE ON THE SIZE OF MY REPLACEMENT TIRE. I DO KNOW THAT THE CAR CAME FROM THE HERMOSILLO ASSEMBLY PLANT. I HAVE THE ORIGINAL SALE STICKER. I AM SURE I CAN FIND MORE INFORMATION FROM WHERE I BOUGHT IT IF NEEDED.

STARTED CAR AND STEERING WAS SO HARD I COULD NOT SAFELY STEER THE CAR. IT WAS TOWED TO THE DEALER (MARGATE LINCOLN, MARGATE FLORIDA) FOR REPAIR. THEY TOLD ME THE INCIDENT WAS NOT RELATED TO THE MANUFACTURES RECALL AND THAT I WOULD HAVE TO PAY FOR IT. I HAVE REPAIR COVERAGE SO IT ONLY COST ME 100.00 AND THE PLAN PAID THE REMAINDER. IF I DID NOT HAVE COVERAGE IT WAS GOING TO BE AROUND 2,000.00. I AM 73 AND WAS UNABLE TO STEER THE CAR SAFELY AT ANY SPEED. I AM NOW SCARED OF THE CAR BECAUSE OF WHAT COULD HAPPEN AND THINK IT IS UNSAFE TO ME, MY PASSENGERS AND THE GENERAL DRIVING PUBLIC.

LOSS OF POWER STEERING IN THE VEHICLE - POWER STEERING ASSIST FAULT, WHILE DRIVING THE VEHICLE. PULLED THE VEHICLE OVER AND AFTER 5 TIMES OF TURNING THE VEHICLE OFF, AND THEN RESTARTING IT, THE ALERT WOULD GO AWAY AND THE POWER STEERING WOULD BE ACTIVE AGAIN. HAS BEEN AN ONGOING ISSUE FOR THE LAST 6 MONTHS, HOWEVER IT HAS BEEN A DAILY ISSUE FOR THE LAST WEEK.

DATE: MAY 16TH 2015 ROAD RUNNER AUTO SALES, INC ADDRESS OF BUSINESS : 24560 EUREKA RD , TAYLOR , MI 48180 PHONE : 734-947-4667 SALESMAN KNOWN BY TAZ(MOTAZ) I AM PROVIDING YOU WITH A WRITTEN COMPLAINT AND EXPLANATION OF BUSINESS/VEHICLE SALE AND PURCHASE.A LEMON AUTO. THE VEHICLE WAS ADVERTISED ONLINE FROM ROAD RUNNER AUTO SALES AND A LISTING PRICE FOR $11,595 IT WAS SOLD TO ME FOR 12,999 PLUS TAXES TOTALING $14,000 I PUT A DOWN PAYMENT OF $4000.00 AND I AM FINANCING THE REST FOR THE REMAINING BALANCE OWED. THEN ON ADVERTISEMENT STATES WHAT THE VEHICLE CAME WITH AND SPECS ALONG WITH VIN NUMBER : FOR EXAMPLE PREMIUM SOUND RADIO/AUDIO SYSTEM SO WAS A FALSE ADVERTISEMENT. BECAUSE THE RADIO AND SPEAKERS DO NOT WORK .WHICH WAS STATED AT THE TIME OF PURCHASE WOULD BE FIXED OR HE WOULD TAKE THE FEES OFF THE VEHICLE SALE/PURCHASE .WHICH WAS NEVER DONE . ROAD RUNNER AUTO SALES HAS ANOTHER LOCATION WHERE I WAS SENT TO GET RADIO FIXED AND A AIR INTAKE HOUSING UNIT TO BE INSTALLED . THE AIR INTAKE HOUSING UNIT WAS COMPLETELY MISSING FROM ENGINE AS I HAVE A DIAGRAM FOR YOU ATTACHED WITH OTHER RECEIPTS OF REPAIRS AND ESTIMATES OF THIS LEMON AUTO. TAZ SENT ME TO THE WAYNE, MICHIGAN ROAD RUNNER AUTO SALES WHERE THIS WORK WAS PERFORMED.

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE DOOR UNLATCHED AND WOULD NOT CLOSE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

WHILE DRIVING 35 MPH IN GOOD, DRY, WEATHER, THE DASHBOARD WARNING "SERVICE POWER STEERING" APPEARED THEN THE "ADVANCE TRAC OFF" DASHBOARD SIGNAL APPEARED. THE CAR WAS PARKED, TURNED OFF, THEN WHEN THE CAR WAS TURNED ON AGAIN, THE POWER STEERING WAS ABSENT AND THE WARNING LIGHTS REAPPEARED, THIS TIME AS "SERVICE POWER STEERING NOW". STEERING THE CAR WAS POSSIBLE BUT VERY DIFFICULT. THE POWER STEERING REMAINED NON-FUNCTIONAL UNTIL THE CAR WAS DIAGNOSED BY THE DEALER, ALTHOUGH NO WORK OR OUTCOME WAS REPORTED BY THE DEALER. ACTUALLY, THE DEALER RECOMMENDED THAT THE RACK AND PINION SYSTEM BE REPLACED. THE SUGGESTED WORK WAS DECLINED AND WHEN THE CAR WAS RETURNED, THE POWER STEERING WAS WORKING AND THE DASHBOARD WARNING "SERVICE POWER STEERING NOW" WAS OFF, ALTHOUGH THE "ADVANCE TRAC OFF" SIGNAL REMAINED UNTIL 4 MINUTES LATER WHILE DRIVING ON THE HIGHWAY. *TR

FALSE ADVERTISING . MISLEADING AND FALSE INFORMATION ON VEHICLE PURCHASE BAIT AND SWITCH . AUTO FRAUD DEALER ROAD RUNNER AUTO SALES INC 24560 TAYLOR MICHIGAN 48180 SALES MANAGER [XXX] SCAMMERS SALVAGED VEHICLES NOT DISCLOSED AT TIME OF PURCHASE AND FALSE INFORMATION OR DOCUMENT STATING THAT CAR IS FREE OF DAMAGES . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER MY WIFE DRIVING APPROXIMATELY 1/2 MILE OUT OF THE DRIVEWAY SHE LOST ALL OF HER BRAKES. THE BRAKE PEDAL WENT TO THE FLOOR WITH NO RESISTANCE,SHE SHUT OFF THE IGNITION AND THE CAR COASTED TO A STOP. SHE MANAGED TO GET IT BACK HOME BY TURNING THE IGNITION ON AND OFF. SHE CALLED AUTONATION FORD AND HAD THEM TOE IT IN. AUTONATION FORD CONFIRMED THAT ALL BRAKING WAS LOST AND THEY SAID THERE WAS A SHORT IN THE ABS CONTROL MODULE. MY SERVICE ADVISOR STATED THAT HE HAD NEVER SEEN AN ENTIRE BRAKE SYSTEM FAILURE LIKE THIS. I ASKED THEM WHY AN ABS CONTROL MODULE FAILURE WOULD RESULT IN LOSS OF HYDRAULIC BRAKING. THEY HAD NO ANSWER AND WERE QUITE INDIFFERENT TO THE LOSS IN BRAKING SINCE THEY STATED THAT THE CAR IS EQUIPPED WITH AN EMERGENCY BRAKE. CAN YOU BELIEVE IT???? SINCE THE CAR WAS 4 MONTHS OUT OF WARRANTY THEY WANTED TO CHARGE ME $2,000.00 FOR THE REPAIR. I NEGOTIATED WITH A FORD WARRANTY ASSOCIATE AND SHE AGREED TO PAY HALF OF THE REPAIR COSTS. ANY VEHICLE THAT CAN LOSE ALL BRAKING WITHOUT A REDUNDANT BACKUP IS UNACCEPTABLE. AFTER GETTING THE CAR FIXED I TRADED IT IN. THE TOTAL COST TO ME WAS ABOUT $20,000.00. I AM PARTICULARLY CONCERNED FOR ALL OF THE UNSUSPECTING FAMILIES DRIVING THE MKZ. JUST IMAGINE! NO BRAKES AT 50 MPH COMING TO A STOP LIGHT, HITTING THE CAR STOPPED IN FRONT OF YOU, AND HAVING YOUR FAMILY AND THE OTHER VEHICLES' FAMILY CARTED OFF TO THE MORGUE. I TRIED TO EXPLAIN THE POTENTIALLY SERIOUS OUTCOME OF A TOTAL BRAKE FAILURE TO BOTH THE AUTONATION FORD SERVICE ADVISOR AND TO THE FORD WARRANTY ASSOCIATE. THEY WERE MORE INTERESTED IN NOT COVERING THE CAR UNDER THE WARRANTY THAN THE SERIOUSNESS OF THE FAILURE. IN CONCLUSION, I SINCERELY HOPE THAT THE NHTSA INVESTIGATE THIS FAILURE MODE AND HAVE FORD MAKE THE NECESSARY DESIGN CHANGES AND RECALL THE VEHICLES WITH AN APPROPRIATE FIX. *TR