2009 LINCOLN MKZ Complaints

5/18/20 TOOK CAR FOR INSPECTION-FAILED BECAUSE OF BRAKES.GARAGE COULD NOT FIX TOWED TO DEALERSHIP.THEY COULD NOT FIX.TELL US NOT DRIVABLE.BEEN SITTING THERE EVER SINCE.CAR HAS 30016 MILES.AS OF THIS DATE HAVE NOT BEEN NOTIFIED OF RECALL AND CANNOT BE TOLD WHY OR WHEN PARTS WILL BE AVAILABLE. WHAT RECOURSE DO I HAVE

RE: SAFETY RECALL NOTICE 19S54/NHTSA RECALL 19V-904 2009 LINCOLN MKZ VIN#[XXX] DEAR LINCOLN CONCIERGE: I WOULD LIKE TO FILE A CLAIM PERTAINING TO THE SAFETY RECALL LISTED ABOVE. I SPENT 4 MONTHS HAVING BRAKING ISSUES AND HAD MY LINCOLN TOWED 3 TIMES BECAUSE OF BRAKE PROBLEMS. FOLLOWING HAVING THESE PROBLEMS, I RECEIVED A RECALL NOTICE FOR BRAKES. HERE IS THE TIMELINE OF MY BRAKE PROBLEMS. 10/14/2019$422.96FIRESTONE REPLACED BRAKE PADS ON FRONT AND BACK 11/2/2019 AAA TOWED LINCOLN BACK TO FIRESTONE FOR BRAKE FAILURE 11/2/2019 FIRESTONE REPLACE CALIPERS AND PADS ON REAR LEFT 11/3/2019 FIRESTONE BRAKE PEDAL TOO SOFT 3/5/2020 AAA TOWED LINCOLN BACK TO FIRESTONE FOR BRAKE FAILURE 3/5/2020 FIRESTONE STATES AIR GETTING INTO BRAKE LINE 4/22/2020$77.50AAA TOWS LINCOLN TO JONES SERVICE CENTER (CAR DEALERSHIP) TOTAL BRAKE FAILURE, [XXX] MEMBERSHIP FEE 4/22/2019$1,623.95JONES SERVICE CENTER REPLACE ABS HYDRALIC UNIT 4/22/2019$30.00RENTAL CAR FROM JONES $2,154.41TOTAL EXPENSES I HAVE ATTACHED THE DOCUMENTATION AS LISTED ABOVE. CONSEQUENTLY, LOSING YOUR BRAKES ON I-95 IS A VERY FRIGHTENING EXPERIENCE, ESPECIALLY WHEN GOING AT A HIGH RATE OF SPEED. I HAD TWO NEAR MISSES ON HAVING A SERIOUS ACCIDENT DURING BRAKE FAILURE WITH MY LINCOLN. I HAD TO HAVE THE CAR TOWED 3 TIMES WHICH COST ME A DAY OF WORK EACH TIME BECAUSE THE CAR WAS NOT DRIVABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS RECALL CAME OUT ON DECEMBER 18,2019! IT IS A SAFETY RECALL AND STILL HASN'T BEEN RESOLVED?! THIS IS UNACCEPTABLE!!!!! HERE IS A COPY OF SOME OF THE REPORT: NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 19V904 RECALL DATE: DECEMBER 18, 2019 MANUFACTURER RECALL NUMBER: 19S54 SUMMARY: ON YOUR VEHICLE, A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM MAY BE STUCK OPEN. SAFETY RISK: THIS MAY RESULT IN EXTENDED BRAKE PEDAL TRAVEL REQUIRED TO STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. THE CONDITION DOES NOT RESULT IN A LOSS OF BRAKING FUNCTION AND THE VEHICLE CAN BE BROUGHT TO A CONTROLLED STOP. *TR

ON SEVERAL OCCASIONS WHILE OWNING THIS CAR, THE BRAKE PEDAL HAS GONE ALMOST TO THE FLOOR AFTER ACTIVATION OF THE ANTI-LOCK BRAKES. THE BRAKING DISTANCE INCREASES DRAMATICALLY WHILE THE PEDAL REMAINS VERY SOFT. IT EVENTUALLY (A FEW HOURS MAYBE) RETURNS TO NORMAL FUNCTION. WHILE DRIVING IN THIS CONDITION, IT FEELS AS IF THE CAR WILL NOT STOP BUT IT EVENTUALLY DOES, BUT THE BRAKE PEDAL MUST BE PUSHED ALMOST ALL THE WAY TO THE FLOOR.

TL* THE CONTACT OWNS A 2009 FORD MKZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE BRAKING SYSTEM FAILED WHEN PRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A COMMERCIAL TRUCK. DURING THE CRASH NO INJURIES WERE REPORTED. A POLICE REPORT( [XXX]) WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE VEHICLE DAMAGE WAS REPAIRED BUT BRAKE FAILURES CONTINUED. AFTER RETRIEVING THE VEHICLE THE BRAKE FAILURE CONTINUE AND THE BRAKE WAS SPONGY CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER COLMINGER FORD(5011 JAKE ALEXANDER BLVD S. SALSBURY NC) ON SEVERAL OCCASIONS FOR THE BRAKE FAILURE. THE ABS MODULE AND BRAKING ASSEMBLY AND CONTROL (Y) WERE ALL REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE CONTACT RECENTLY RECEIVED A RECALL NOTICE FOR THE NHTSA RECALL CAMPAIGN NUMBER 19V904000(BRAKING SYSTEM). THE MANUFACTURER([XXX]) WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,096. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NOTHING YET! ARE WE GOING TO WAIT UNTIL SOMETHING DOES?! SAFETY RISK!!! TAKING WAY TOO LONG TO GET THIS RESOLVED!!! THIS MAY RESULT IN EXTENDED BRAKE PEDAL TRAVEL REQUIRED TO STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. THE CONDITION DOES NOT RESULT IN A LOSS OF BRAKING FUNCTION AND THE VEHICLE CAN BE BROUGHT TO A CONTROLLED STOP. *TR

TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT WANT TO WAIT TWO WEEKS TO SCHEDULE A RECALL REPAIR APPOINTMENT. WEST HERR FORD OF AMHERST (2600 MILLERSPORT HWY, GETZVILLE, NY 14068, (716) 810-1319) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL> NOTICE 16S26 / NHTSA RECALL 16V-384< I WAS NOTIFIED BY MAIL OF A RECALL OVER 5 YEARS AGO ON THE INFLATOR OF MY PASSENGER AIRBAG BUT FORD HAD NOT YET ARRIVED AT A DECISION ON HOW TO FIX THE PROBLEM. NOTIFICATION WOULD BE SENT WHEN THEY HAD A RESOLUTION. I BEGAN TO REGULARLY FOLLOW UP WITH DEALERSHIPS INQUIRING ABOUT THE AVAILABILITY OF REPLACEMENT PARTS FOR MY CARS RECALL, BUT WAS REPEATEDLY TOLD THEY WERE STILL WAITING FOR ANY PARTS TO BE PROVIDED TO THEM. RECENTLY, JULY 2018, I RECEIVED A NOTICE FROM FORD STATING THAT "A REPAIR IS AVAILABLE FOR YOUR VEHICLE" IN BIG RED LETTERS. IT GOES ON STATING "PARTS ARE NOW AVAILABLE FOR YOUR VEHICLE". DETAILS OF RECALL AND INSTRUCTIONS FOR ME TO SCHEDULE MY CAR FOR SERVICE LED ME TO CALL MY LOCAL DEALER TO SCHEDULE A FREE REPAIR. UNFORTUNATELY, THE SERVICE DEPT INFORMED ME THEY STILL DO NOT HAVE THE REPLACEMENT AIRBAG MODULES (AS OF OCTOBER 2018) SO ONCE AGAIN, I AM LEFT WAITING FOR A RESOLUTION AFTER 5 OR MORE YEARS OF WAITING. FORD WAS GIVEN MORE THAN ADEQUATE TIME TO RESOLVE THE ISSUE. IF THE PROBLEM WAS SERIOUS ENOUGH TO PROMPT A FULL PRODUCT RECALL, AND FORCE FORD TO PAY $299.1 MILLION SETTLEMENT IN A CLASS ACTION LAWSUIT, THEN IT IS SERIOUS ENOUGH THAT FORD SHOULDN'T STILL HAVE ALL OF THE UNSAFE VEHICLES WAITING FOR PARTS.FURTHERMORE, FOR FORD TO PREMATURELY NOTIFY OWNERS THAT PARTS ARE READY FOR INSTALLATION IN THEIR LOCAL DEALERSHIP SERVES TO PROVE THEY DON'T TAKE THE MATTER SERIOUSLY (SINCE THE VEHICLES ARE 10 YEARS OLD NOW) AND RESPECT FOR THE SAFETY OF THEIR CUSTOMERS IS NOT A PRIORITY. PLEASE INVESTIGATE THIS ISSUE AND HOLD FORD ACCOUNTABLE BY TAKING ACTION, A DEADLINE SHOULD BE DESIGNATED WITHIN WHICH FORD MUST FURNISH PARTS AND BEGIN SERVICING AFFLICTED VEHICLES.I BELIEVE CORPORATIONS SHOULD BE HELD TO A HIGHER LEGAL STANDARD BECAUSE OF THEIR LIKELINESS TO CAUSE NEGLIGENT INJURY ON A MASSIVE SCALE.

NOTHING HAS HAPPENED. I RECEIVED A RECALL NOTICE IN FEBRUARY 2018 AND CANNOT GET IT CORRECTED. THE LINCOLN/FORD AGENCY IN SOUTHAMPTON, NY SAYS THE PARTS ARE ON ORDER. THIS HAS BEEN SINCE FEBRUARY!! SO EVERY 2 OR 3 WEEKS I AM SUPPOSED TO CALL AND SEE IF THEY ARE IN YET. SO FAR---NOTHING.

TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD AUBURN AT (334) 316-8628 (LOCATED AT 2305 S COLLEGE ST, AUBURN, AL 36832) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.