2014 LINCOLN MKZ Complaints

The steering wheel on my 2014 Lincoln MKZ almost came off while driving. An internet search yielded information that there was a 2018 recall on Lincoln and Ford vehicles with the same problem. I took my vehicle to the local Lincoln dealer for repair and asked them to find the recall. They told me that it had not had a recall and refused to fix it based on the recall, but at my expense. The specifics of the recall (Ford reference 18S08) were that it was for 2014-2108 MKZ manufactured in the Hermosillo Assembly Plant in Mexico. Research has shown that my MKZ was manufactured in the Hermosillo Assembly Plant. My complaint is that the recall was for an identical year, make and model in the same manufacturing plant and common sense would tell you that there was a manufacturing defect, but that FORD/Lincoln did not capture all the affected vehicles. This is a serious and dangerous problem. The steering wheel almost came off in my hands 9 years later. Lincoln should be required to identify the vehicles manufactured in that facility during that time period that were not identified for recall and contact those owners for repair at their expense. I contacted Lincoln corporate recall center and while somewhat helpful with information, they were totally uninterested in my suggestions.

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 60 MPH and making a lane change, the brake pedal was depressed and went to the floorboard. The contact pumped the brake pedal however, the vehicle failed to respond as needed. The contact stated no warning light was illuminated. The contact drove the vehicle to an independent mechanic between neutral(N) and drive(D) because the brakes failed to work as designed. The independent mechanic diagnosed the vehicle and determined that the brake lines needed to be replaced and that the brake fluid reservoir needed to be refilled. The vehicle was not repaired. The manufacturer had not been informed of the failure. The contact stated that she had recently received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the failure to the recall. The failure mileage was unknown.

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while driving approximately 10 MPH and pressing the brake pedal, the brake pedal extended to the floor causing the stopping distance to be extended, almost causing the vehicle to crash into the rear of another vehicle. Upon inspection, it was discovered that brake fluid had leak from the vehicle. The vehicle was later towed the residence. The cause of the failure was not yet determined. The failure mileage was 70,000.

There were original rear struts on the vehicle. When we purchased it. We replaced the rear struts about 4 years ago. Drivers rear was clunking and leaking. We are in need to replace again now. Clunking but also bouncing around which scared me terrible on Highway. I just don’t think in 9 years and 85,000 (approx) miles. You should have to have three different sets. I think there is a problem with the drivers struts.

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled inadvertently. The contact was unable to veer to the side of the road and turned on the hazard lights. The contact was able to restart the vehicle after several minutes; however, the failure recurred every 2 miles. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The vehicle was taken back to the dealer, where the fuel rail pressure sensor was replaced; however, the failure persisted while the contact was driving back to the residence. The vehicle was taken back to the dealer, who informed the contact that the second fuel rail pressure sensor needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she noticed a strong fuel odor while starting the vehicle, and there was white smoke coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was towed to the dealer, who diagnosed that there was coolant intrusion into cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,884.

The contact owns a 2014 Lincoln MKZ. The contact stated that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and the recall repair was performed, and the contact stated that several electrical systems malfunctioned after the repair. The contact stated that several attempts were needed to start the vehicle and the windows would roll up and down independently. The contact had not taken the vehicle to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while driving downhill at 10 MPH, the brake pedal was depressed to the floorboard, and the vehicle failed to slow or come to a complete stop. The contact stated she was able to pull over onto a grassy area, avoiding a collision, and the vehicle stalled and failed to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who determined that the brake failure was caused by a leak in the brake hose related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). In addition, the dealer advised the contact that the tie rod, sway bar, control arm, and wheel bearing needed to be repaired before the brakes could be repaired. The vehicle was not repaired, pending an inspection by the manufacturer. A case was opened. The failure mileage was 123,000.

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving at approximately 70 MPH, the brake warning light illuminated. The brake pedal was depressed and went to the floorboard. The contact stated that he was able to drive the vehicle to an independent mechanic. The independent mechanic diagnosed the failure as a ruptured front driver’s side brake hose. The vehicle was repaired. The contact stated that 2-months later while driving 70 MPH, the brake warning light illuminated again, and the brake pedal was depressed and went to the floorboard again. The vehicle was driven to a Firestone repair center and diagnosed with a ruptured front passenger’s side brake hose. The brake hose was replaced. The contact stated that he received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) in April of 2023. Neither the dealer nor the manufacturer was notified due to the recall notification stating that the remedy parts were not available. The contact stated that the letter stated parts would be available in the third quarter of 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair since the vehicle had already experienced the failure. The approximate failure mileage was 128,000. VIN tool confirms parts not available.

The contact owns a 2014 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the brake pedal was depressed, the braking distance was extended. The manufacturer was notified of the failure and informed the contact that the part to do the recall repair was expected September 2023. The approximate failure mileage was 96,000. VIN tool confirms parts not available.