2017 LINCOLN MKZ HYBRID Complaints

The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated while starting the vehicle, the message "Shift System Fault" was displayed. Additionally, the contact stated while attempting to drive from a complete stop, she shifted into drive, but the vehicle failed to respond. The vehicle responded on the second attempt. The contact stated that the failure had reoccurred. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The manufacturer was contacted several times, but no assistance was provided. The failure mileage was approximately 70,000.

The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while driving at an undisclosed speed, the message "Engine Overheating" was displayed. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine was misfiring, the coolant level was extremely low, and coolant had intruded into cylinder #4. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The contact indicated that TSB (22-229) regarding the failure had previously been issued by the manufacturer but the VIN was not included. The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 90,000.

The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that there was corrosion on the seams of the hood and the doors of the vehicle towards the bottom where the aluminum meets the steel. The contact took the vehicle to an auto body shop and stated that all the parts needed to be replaced due to the severity of the corrosion. The contact spoke to the dealer who confirmed there was no recall. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the warranty was no longer valid. The approximate failure mileage 68,000.

Lugnuts are stripped and swollen at only 60k miles. An improperly seated lug nut could result in the tire coming off at high rate of speeds posing a safety hazard. The dealer found and confirmed the swollen and stripped lug nuts. Lincoln dealer is the only entity who has serviced the vehicle while in my possession. After speaking with advisor, they said this is a common problem - indicating Lincoln is aware of the issue. After researching, MANY Ford and Lincoln owners are filing complaints, and lawsuits over this issue and Ford is denying them. This indicates Ford and Lincoln are aware of the problem. Part was inspected by the manufacturer, Lincoln. No warning lamp, message, or symptom indicating the problem. Last service appointment (approx 5100) miles ago did not indicate any issue with the lug nuts.

WHILE DRIVING THE FRONT TIRES ABRUPTLY PULL LEFT OR RIGHT, REGARDLESS OF STEERING WHEEL POSITION (STRAIGHT OR TURNING), SPEED (25MPH OR 65MPH), OR ROAD CONDITIONS (SMOOTH OR BUMPY). ALSO, RECEIVED RANDOM ALERTS TO KEEP HANDS ON THE STEERING WHEEL WHEN MY HANDS HAD NEVER LEFT THE STEERING WHEEL. THE ALERTS STOPPED BUT THE STEERING/WHEEL POSITION ISSUE REMAINS.

TL* THE CONTACT OWNS A 2017 LINCOLN MKZ HYBRID. AFTER IT RAINED OR AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE FRONT AND REAR BRAKES WHEN ATTEMPTING TO DRIVE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (STUART POWELL FORD LINCOLN MAZDA LOCATED AT 225 S DANVILLE BYPASS, DANVILLE, KENTUCKY), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO INFORMED THE CONTACT THAT THEIR ENGINEERS WERE LOOKING INTO THE FAILURE. THERE WAS A MANUFACTURER COMMUNICATION UNDER NHTSA ID NUMBER: 10095821 (SERVICE BRAKES/ELECTRIC), WHICH STATED THAT NO REPAIRS SHOULD BE DONE AT THE TIME AND TO MONITOR OASIS FOR FUTURE UPDATES. THE FAILURE MILEAGE WAS UNKNOWN.

VEHICLE HAS FAILED TO START ON 4 DIFFERENT EVENTS OVER A 6 MONTH PERIOD. NO POWER TO THE VEHICLE AFTER HAVING IT PARKED IN THE GARAGE OVERNIGHT. EVENT DATES ARE: 12/12/16; 01/04/17; 3/2/17; 3/22/17.