2024 LINCOLN NAUTILUS Complaints

Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.

The contact owns a 2024 Lincoln Nautilus. The contact stated that there was an abnormal grinding sound coming from the vehicle while depressing the brake pedal. There was no warning light illuminated. In addition, the contact stated that the vehicle was sliding with the brake pedal depressed to the floorboard. The vehicle was taken to the dealer on several occasions, and the front brake pads and brake rotors were replaced; however, the failure persisted. The contact was also informed by the dealer that there was no fix for the issue. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 50.

While driving on the highway the front portion of our sunroof randomly shattered. There was no proceeding noise or hit from debris. The glass shattered upward with a large noise as if it exploded. The service personnel at the Lincoln dealership in Layfayette, LA inspected it and suggested it looked as though it exploded from inside possible due to pressure due to the direction of the remaining glass pointing upward.

The issue is with blue tooth phone calls. There is always excessive static while driving for the other person on the phone to the point were is is extremely difficult if not impossible to have any sort of conversation. Inside the vehicle it sounds clear, its the person on the other end that's having this issue and its consistent . All phone types are having this issue. I purchased this car brand new for my wife 10/24 and to not have a standard feature like blue tooth calling not working is unacceptable . In my opinion not being able to utilize hands free calling is a safety issue. It's been to the service dept. at the dealership twice and they can't fix it.

The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at 20 MPH, the vehicle unintendedly accelerated, and the cruise control activated independently. The contact depressed the brake pedal and the cruise control was deactivated. The Lane Departure warning light was illuminated, while the feature was turned off. The vehicle was driven to the dealer where it was diagnosed with memory seat, memory for the mirrors, and memory failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,300.

Pre-collision doesn't seem to be working in these vehicles. Update was to be released in Q2 of 2024 and as of late November not updated. My vehicle has last checked mid-November, and they tested a new one still on lot and it didn't work, and talked to a salesperson who said he delivered a new one the week of Thanksgiving and it didn't work either.

More than once while driving, the 48inch dashboard screen and the center touch screen, and power steering and the majority of electrical components would cease to work at all once and without warning. Essentially, the car goes "dark" like a computer that had its power cord pulled from the wall. Twice I had to come to a stop, with minimal ability to steer (no power). Eventually, after about 60 to 90 seconds, the screens rebooted slowly and regular functionality was restored after about another 60 to 90 seconds. This is not the same screen sequence as when you enter your car. Service at the dealership told me there are "various software issues with this new technology, as well as suspension, battery and severe electrical issues, many of which are posted recalls, and others are recalls pending or they have paused fixing until they can deliver new fixes, since previous fixes failed". I took my 24 Nautilus (ICE not hybrid) in for recalls on the suspension and it "going dark" while driving. I was told, and my service records include notes from the tech that also state this, that other customers are experiencing the same issues, and to expect more recalls. “This vehicle has been a nightmare”. Approximately 2 months later I was while driving down a highway exit ramp approaching a crossing city road, the vehicle again "went black". No lights or screen presence or indicators could be seen – no speedometer, no steering, no safety features such as emergency brake assist or lane assist activated. Zero control of the car. I recall screaming "I have no control! OMG!" My car hit a curb, then guard rail, then flipped and rolled, totaled the car. The driver and passenger front airbags did not deploy, the curtain bags did. I suffered minor injuries but luckily no major ones. I got the car because of all the safety features for my wife and kids. But I'll never buy another after seeing the car lose all power and control three times, the third flipping and rolling uncontrolled.

Seat has easy exit/entry memory function. As soon as the door is unlocked the driver's seat moves forward and the steering wheel moves down to the drive position. Then it is difficult for the driver to get in. An elderly driver with poor balance could fall and get injured trying to get in.

The Brake Pedal arm sticks out further than the brake pedal causing you press on the bar before the brake pedal or causing you to miss the brake pedal all together.

The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the contact heard a grinding sound coming from the vehicle. The vehicle was taken to the dealer. The contact was informed that there was no remedy available for the failure. The contact stated that the diagnostic test information was not provided. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer twice due to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 300.