2019 LINCOLN NAUTILUS Complaints

THE DASH SCREEN GOES COMPLETELY BLACK WHILE DRIVING. ALL SAFETY FEATURES DISABLED. RANDOMLY COMES BACK ON.

THERE HAVE BEEN SEVERAL INSTANCES WHEN SHIFTING FROM REVERSE TO DRIVE AND SHIFTING FROM DRIVE TO REVERSE, THERE IS A LOUD METAL ON METAL NOISE AND THE ENGINE SEEMS TO RACE HIGHER. THIS HAS HAPPENED WHEN I'M BACKING OUT OF THE DRIVEWAY OR A PARKING SPOT. I DO COME TO A COMPLETE STOP BEFORE SHIFTING.

THE SCREEN FREEZES UP OR GOES BLANK WHILE DRIVING OR UPON STARTING UP THIS IS HAPPENED OVER A DOZEN TIMES. WHEN THIS HAPPENS THE DRIVER ASSIST STOPS WORKING ALONG WITH THE BACK UP CAMERAS THE BLUETOOTH THE NAVIGATION EVERYTHING THAT IS ON THE SCREEN IS NOT AVAILABLE TO ME THIS IS A HUGE SAFETY HAZARD THE DEALERSHIP IS AWARE OF THE ISSUE AND I AM NOT THE ONLY ONE HAVING THIS PROBLEM THIS NEEDS TO BE FIXED. LINCOLN IS AWARE OF THE ISSUE AND DOES NOT HAVE A FIX FOR IT. THE FIRST TIME THIS HAPPENED WAS IN SEPTEMBER 2019 AND IT'S BEEN HAPPENING EVER SINCE!!!

THE SUNROOF EXPLODED WHILE DRIVING NORTH ON MD STATE HIGHWAY 235 AT APPROXIMATELY 60 MPH. PURCHASED SUV LESS THAN A MONTH AND HARDLY DRIVEN UNDER COVID CONDITIONS. GARAGED WHEN NOT ON THE ROAD AND NO ROCKS OR PROJECTILES HIT THE SUNROOF. ALTHOUGH PURCHASED AS NEW, HAD OVER 800 MILES DRIVEN. TOOK IT TO NEAREST FORD DEALERSHIP IN A LA PLATA, MD. THEY STATED THAT IT WAS HIT BY A ROCK. WILL PICK SUV BACK UP TOMORROW AND TAKE TO DEALERSHIP WHERE IT WAS PURCHASED LESS THAN 30 DAYS AGO. LEFT MESSAGE WITH SALES REP WHO ANSWERED THE PHONE AND ALSO ON SALESMANSHIP VOICEMAIL.

DRIVING ABOUT 65 MPH ON INTERSTATE HIGHWAY, PARTLY CLOUDY DAY, 70-75 F. HEARD CRACKING SOUND, LIKE CRUMPLING ALUMINUM FOIL FOR A FEW SECONDS BEFORE A LOUD EXPLOSION OF OVERHEAD TEMPERED GLASS SUNROOF AND GLASS FALLING DOWN ON US. NOT AWARE OF ANY ROAD DEBRIS HITTING CAR OR WINDSHIELD PRIOR TO INCIDENT. HEARD NO OBJECT HIT SUNROOF BEFORE GLASS CRACKING SOUND. NO EVIDENCE AFTERWARDS OF ROAD DEBRIS DAMAGE TO ANY CAR SURFACES OR WINDSHIELD. CAUSE OF FAILURE MAY BE LARGE SIZE OF HIGHLY STRESSED TEMPERED GLASS IN CONJUNCTION WITH RIGIDITY/FLEXIBILITY OF SURROUNDING SUPPORT STRUCTURE, INTERNAL DEFECT, OR EDGE FLAW. *TR

DRIVING CAR AND STOPPED TO GET GAS, BLANK INSTRUMENTAL PANEL WHEN I RESTARTED THE CAR. THE PROBLEM WILL NOT RESOLVE UNLESS CAR IS TURNED OFF FOR A PERIOD OF TIME, HOUR OR LONGER.AFTER IT OCCURRED 5 TIMES MARCH - AUGUST 2019 AND HAS SINCE OCCURRED AGAIN DECEMBER 24 2019 AND APRIL 26 2020. "AIR BAG RESTRAINT FAULT" ALERT GOES OFF EVERY TIME. EACH TIME I HAVE HAD IT IN THE DEALERSHIP WITH NOTHING RESOLVED. IMPLEMENTED AND UPDATE IN AUGUST BUT ONLY AFTER I GOT FORD CORPORATE INVOLVED. I AM SO TIRED OF DEALING WITH THIS ISSUE AND IT'S NOT SAFE!

THE DASHBOARD WOULD NOT LIGHT UP WHEN THE VEHICLE WAS STARTED. STOPPED AND STARTED 3 TIMES ON THE 2 HOUR TRIP, STILL NOT WORKING. THE NEXT DAY, STARTED VEHICLE TO TAKE TO DEALERSHIP, DASH BEGAN TO WORK?? THERE IS A RECALL FOR THIS PROBLEM BUT MY VIN IS NOT INCLUDED?? TRIP BEGAN ON A CITY STREET, WENT TO HIGHWAY TRAVEL AND BACK TO CITY STREET.

I AM WRITING YOU BECAUSE OF MY CONCERN WITH THE 2019 LINCOLN NAUTILUS SUV. I HAVE LEASED THIS CAR FROM LANDMARK LINCOLN IN ENGLEWOOD, COLORADO. I HAD A FRIGHTENING EXPERIENCE ON FRIDAY NIGHT, DECEMBER 20, 2019. I WAS DRIVING SLOWLY THROUGH A PARKING LOT IN A COMMERCIAL AREA WHEN MY CAR WENT DEAD. NO LIGHTS, NO POWER ' EVERYTHING INSIDE AND OUTSIDE THE CAR WAS DARK. I WAS BLOCKING CARS PARKED PERPENDICULAR TO WHERE I WAS STUCK. THEY COULDN'T GET OUT AS I WAS IN THEIR WAY. OF GREATEST CONCERN WAS THAT I WAS LEFT 'IN HARM'S WAY' WITH A COMPLETELY DEAD CAR AND NO WAY TO MOVE IT TO A SAFE AREA. WE COULD NOT PUSH THE CAR BECAUSE IT WAS LOCKED IN GEAR AND NOT IN NEUTRAL. LUCKY FOR ME I WAS IN A PARKING LOT. IF THIS HAD HAPPENED ON A HIGHWAY WITH SPEEDS OF 55 MPH, I COULD HAVE BEEN KILLED AND MY CAR RUINED BY SOMEONE CRASHING INTO ME. IT WAS DARK AND I WOULD HAVE NO PROTECTION FOR ME AND MY CAR IF SOMEONE INADVERTENTLY SLAMMED INTO ME, NOT SEEING ME OR MY VEHICLE. THERE NEEDS TO BE SOME TYPE OF EMERGENCY LIGHTS OR ANOTHER WAY TO PREVENT THIS POTENTIAL DEATH TRAP HAPPENING TO SOMEONE ELSE. PLEASE WORK WITH LINCOLN AND OTHER MANUFACTURERS TO INSURE BETTER SAFETY FOR CONSUMERS.

WHILE DRIVING THE 2019 LINCOLN NAUTILUS ON A 4 LANE HIGHWAY WITH ADAPTIVE CRUISE CONTROL AND LANE CENTERING ON, THE CAR ALL OF A SUDDEN TURNED INTO THE NEXT LANE. IT DOES THIS BOTH TO THE RIGHT AND THE LEFT. I WAS ON THE PHONE WITH BOTH MY MOTHER AND THE LINCOLN SERVICE MANAGER ON SEPARATE INCIDENTS WHEN IT OCCURRED. ALSO, I TOOK IT ON A TEST DRIVE WITH THE LEAD MECHANIC AND IT DID THE SAME THING TO HIM TO THE RIGHT, RIGHT WHERE OUR VETERINARIAN OFFICE IS LOCATED. CENTER LINE WAS STILL THERE. AFTER THEY HAD THE CAR FOR A FEW DAYS, AND A CONVERSATION WITH THE GENERAL MANAGER, THEY DETERMINED THAT IT WAS WORKING AS DESIGNED, THEY CHECKED OTHER NON-NAUTULIS VEHICLES AND FOUND THE SAME THING. THEY TOLD ME THAT IT WOULD NOT HAPPEN ON AN INTERSTATE. I WAS SHOCKED. THERE IS NO DIFFERENCE BETWEEN A 4 LANE HIGHWAY AND AN INTERSTATE. I AM A RETIRED NAVY OPERATIONAL TEST PILOT, AND WE WOULD NEVER ALLOW THIS TO BE GIVEN TO THE FLEET OPERATORS. I CHECKED THE OPERATORS MANUAL ON PAGE 239. HERE IS WHAT IT SAYS: THE SYSTEM MAY NOT CORRECTLY OPERATE IN ANY OF THE FOLLOWING CONDITIONS: ' YOUR VEHICLE IS NOT CENTERED IN THE LANE. ' THE LANE IS TOO NARROW OR WIDE. ' THE SYSTEM DOES NOT DETECT AT LEAST ONE LANE MARKING OR WHEN LANES MERGE OR SPLIT. ' YOU SWITCH THE DIRECTION INDICATOR ON. ' LIMITED STEERING TORQUE INPUT IS APPLIED. ' AREAS UNDER CONSTRUCTION OR NEW INFRASTRUCTURE. ' WHEN MODIFICATIONS TO THE STEERING SYSTEM HAVE BEEN MADE. ' WHEN USING A SPARE TIRE. NOTE CONDITION ABOVE: ' THE SYSTEM DOES NOT DETECT AT LEAST ONE LANE MARKING OR WHEN LANES MERGE OR SPLIT AT THE TIME OF THE INCIDENTS THERE WERE TURN LANES ON EACH SIDE OF THE CAR WITH SMALL OPENINGS TO MOVE INTO THE TURN LANE. THE CENTER LANE MARKINGS WERE ALWAYS THERE.

2019 LINCOLN NAUTILUS. CONSUMER WRITES IN REGARDS TO HEATED STEERING WHEELS. CONSUMER STATED THAT STEERING GETS SO HOT THAT YOU CANNOT HOLD STEERING WHEEL. *LD *JS