2018 LINCOLN NAVIGATOR Complaints

The contact owned a 2016 Hyundai Santa Fe. The contact stated that while driving at 40-45 MPH, she was advised to veer to the side of the road as there was a fire underneath the vehicle. There were no warning lights illuminated. The contact stated that she smelled a strong gas odor. The contact veered to the side of the road and quickly exited the vehicle. The contact stated that as she turned around, she saw the vehicle on fire. The contact was able to extinguish the fire with the assistance of the fire department. The contact did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The approximate failure mileage was 110,000.

The contact owns a 2018 Lincoln Navigator. The contact stated that upon starting the vehicle, the vehicle shuddered and made abnormal rattling and knocking sounds. There were no warning lights illuminated. The dealer informed the contact that the failure was a design failure and was caused by oil not being pumped up to the timing chain properly. The contact stated that he received an unknown customer satisfaction program for the failure however, the dealer informed the contact that the parts for the repair were not yet available. The contact also stated that while driving 50-60 MPH, and attempting to overtake another vehicle, the accelerator pedal was depressed but failed to respond, causing the vehicle to inadvertently decelerate. The contact did not recall whether there were warning lights illuminated during the failure. The contact stated that the failure had been reoccurring while driving at various speeds while attempting to overtake other vehicles. The contact stated that the warning message "Shift Fault" and other unknown warning lights were illuminated. The vehicle was taken to the dealer who diagnosed that the battery needed to be replaced. The contact stated that the battery was replaced; however, the failure reoccurred while driving. The vehicle was taken back to the dealer and diagnosed that the battery needed to be replaced and that the vehicle had lost communication with the Body Control Module (BCM). The contact stated that the vehicle was taken to the dealer several times and the vehicle had been with the dealer since July 2021. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to obtain a vehicle rental at his own expense and he would be reimbursed. The contact stated that he had been renting a vehicle since July and that the manufacturer had failed to cover the expenses. The vehicle was not repaired. The approximate failure mileage was 6,126.

The rear backup camera is not working when you put the vehicle in reverse. I was told it was an issue with the camera, they replaced the camera - which I paid for - and its still not working! Then they said its not the camera - again, I paid for a NEW camera, and they still have not been able to fix my vehicle. Today is Sept 22, they have had my car since Sept 1!!!! They've had it 3 weeks and have not been able to fix it! I did some research and found that the 2020 and 2021 Lincoln Aviators have this problem and have been recalled. Someone also needs to recall the Navigator cause its also having this problem! Here is the recall info for the Aviator: Vehicles recalled: 2020 and 2021 Lincoln Aviator The problem: The video feed from the backup camera might not display when the SUV is in Reverse. The fix: Dealerships will update the image processing module software, free of charge. How to contact the manufacturer: Owners may contact Ford at 800-392-3673. NHTSA campaign number: Not available yet. The Ford reference number for this recall is 21C09.

The contact owns a 2018 Lincoln Navigator. The contact stated that there was a loud rattle, rough idle, and loss of power during acceleration after starting the vehicle. The vehicle was taken to the dealer and diagnosed that there was a cold start rattle on the eco-boost engine related to the cam phaser. The vehicle was not repaired and remained at the dealer. The dealer where the vehicle was purchased and Crest Lincoln (36200 Van Dyke Ave, Sterling Heights, MI 48312) were made aware of the failure and informed the contact that there was a recall associated with the failure. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall. The contact was referred to file a complaint with the NHTSA. The approximate failure mileage was 89,000.

THE BACK-UP CAMERA SYSTEM IS INOPERABLE. WHEN VEHICLE IS SHIFTED INTO REVERSE, THE SCREEN THAT IS SUPPOSED TO DISPLAY AN IMAGE FROM THE BACK-UP CAMERA OF THE AREA BEHIND THE VEHICLE IS BLACKED OUT. I WAS INFORMED BY MY LOCAL LINCOLN DEALER'S SERVICE DEPARTMENT THAT THE BACK-UP CAMERA IS DEFECTIVE AND THAT, UNFORTUNATELY, REPLACEMENT CAMERAS ARE ON AN INDEFINITE NATION-WIDE BACK ORDER WITH NO ETA IN SIGHT. I FEEL THAT THIS IS A SERIOUS SAFETY HAZARD.

STARTED VEHICLE AND WENT TO ADJUST STEERING WHEEL I PUSHED THE DOWN BUTTON TO LOWER AND STEERING WHEEL DROPPED. STEERING WHEEL IS NO LONGER ABLE TO ADJUST UP OR DOWN ONLY FORWARD AND BACKWARD. WHEN PUSHING THE UP/DOWN BUTTON A GRINDING SOUND OCCURS. WHEN DRIVING STEERING WHEEL FEELS LOOSE AND WILL PULL TO THE RIGHT.

STARTING AT 20,000 MILES I STARTED ASKING THE DEALER TO CHECK THE TRANSMISSION ON MY VEHICLE. VERY OFTEN THE TRANSMISSION SHIFTS VERY HARD TO THE POINT YOU HEAR AND YOU FEEL LIKE SOMEONE HIT YOUR CAR ( USUALLY FROM 1ST TO 3RD GEAR ) AND ALSO WHEN YOU SHIFT IT TO REVERSE IT SLIPS. DEALER KEEPS SAYING THERES NO CODES COMING OUT ON THEIR COMPUTER. THIS ALWAYS HAPPENS IN MOTION ON A CITY STREET.

THE CAR WAS BROUGHT IN FOR A ROUTINE SERVICE WHICH CONSISTED OF A OIL CHANGE AND TIRE ROTATION. AFTER REMOVAL OF TIRES IT WAS EVIDENT THAT THE REAL AXLES NUTS WERE ONLY HAND TIGHT AND NOT TORQUED AS THE NYLOK LOCKING INSERT DID NOT DEFORM ELASTICALLY OVER THE THREADS. I THINK IF THEY DONT HAVE A SIGNED OFF MANUFACTURING PLAN, TRAVELER OR OPERATION SHEET CLEARLY INDICATING THAT THIS IS AN ISOLATED CASE THEY SHOULD BE RECALLING 24 HOURS WORTH OF PRODUCTION BEFORE AND AFTER THIS VIN WENT THROUGH THIS ASSEMBLY PROCEDURE. IF THIS IS NOT ACCOMPLISHED HOW CAN THEY DETERMINE ROOT CAUSE AND CORRECTIVE ACTION TO DETERMINE WHETHER OR NOT CONSUMERS LIVES ARE AT RISK ON A LARGE SCALE. THIS TRUCK HAS HAD MANY MORE PROBLEMS BUT THIS ONE CLEARLY DESERVES TO BE HIGHLIGHTED AND RESOLVED IMMEDIATELY!

BACK LIFTGATE OPENS RANDOMENLY. DEALER HAS REPLACED TWO PARTS INVOLVED AND HAPPENED AGAIN YESTERDAY. SEEMS TO BE WHEN YOU SHUT ONE OF THE FRONT DOORS FIRMLY AND LOCK THE CAR W KEYFOB TWICE. I SUSPECT THE AIR PRESSURE FROM SHUTTING DOOR AND KEYFOB ACTION CAUSE THIS. BUT PROBLEM PERSISTS. CAR WAS STATIONARY EVERY TIME.

THE ALARM GOES OFF IF YOU LOCK THE VEHICLE WHEN YOU ARE IN IT WITH THE KEY. FOR EXAMPLE, IF YOU ARE WAITING FOR SOMEONE AND YOU LOCK THE DOOR. THIS CAUSES THE ALARM TO GO OFF, THUS DRAWING ATTENTION TO YOU IN THE VEHICLE.THIS LEAVES YOU IN A VERY VULNERABLE POSITION. YOU ARE IN A VERY EXPENSIVE VEHICLE WITH THE DOORS UNLOCKED AND/OR THE ALARM GOING OFF. I SPOKE TO FORD AND THEY ARE REFUSING TO FIX IT.