2000 LINCOLN NAVIGATOR Complaints

WHEN VEHICLE'S SPEED REACHED 68 MPH THERE WAS SEVERE VIBRATION. DEALERSHIP INDICATED THAT TIRES WERE NOT WEARING EVENLY, AND MADE AN ADJUSTMENT. WHEN THE TIRE ADJUSTMENT WAS COMPLETED VIBRATION STARTED BETWEEN 34-38 MPH. *AK

DRIVER'S SIDE REAR TIRE IS SHOWING PREMATURE FAILURE (CONTINENTAL TIRE, P27560R17 . *AK TIRES WERE SO OUT OF ROUND THAT THEY COULDN'T BE BALANCED. THE CONSUMER PURCHASED A REPLACEMENT TIRE FROM CONTINENTAL AND THE TREAD WAS SHAVED ABOUT 18 INCHES TO MAKE IT MORE ROUND. THE CONSUMER FEARS SEPARATION MAY OCCUR. *PH *NLM

THE REAR RIGHT WHEEL FELL OFF WHILE DRIVING AT AN UNDETERMINED SPEED. THIS WAS CAUSED BY THE LUG SEPARATING FROM THE NUT BECAUSE IT WAS NOT LONG ENOUGH AT TIME OF MANUFACTURING.*AK AN INSURANCE ADJUSTER OBSERVED THE LUG NUTS ON THE VEHICLE AND REPORTED THAT THEY WERE ILLEGAL AS NO THREADS ON THE STUDS CAME THROUGH THE NUT. SHE STATED THAT THE FAILURE SHOULD BE COVERED UNDER WARRANTY AND THE INSURANCE COMPANY COULDN'T DO ANYTHING. WHEN THE CONSUMER LEARNED OF A TECHNICAL SERVICE BULLETIN CONCERNING A STUD CHANGE FROM 12MM TO 14MM TWO MONTHS AFTER THE CONSUMER'S VEHICLE WAS MANUFACTURED. THE INSURANCE COMPANY DID PAY FOR THE WORK TO REPAIR THE VEHICLE. *PH *JB

I EXPERIENCED A CONTINENTAL TIRE TREAD SEPARATION WHILE DRIVING ON THE FREEWAY AT ABOUT 65 MPH TODAY. THE TIRE TREAD CAUSED CONSIDERABLE DAMAGE TO THE SIDE FENDER/BUMPER AND SIDE STEP PANEL AFTER THE TREAD SEPARATION. THE CAR IS A 2000 LINCOLN NAVIGATOR ID # [XXX] WHICH I JUST PURCHASED ON JULY 6, 2003. THE TIRE WAS A CONTINENTAL SUV P265/70R17 113S THAT APPEARS TO BE THE REPLACEMENT TIRE FOR A CONTINENTAL TIRE RECALL IN AUGUST 2002 (NHTSA CAMPAIGN ID NUMBER: 02T012000) DEALING WITH THE CONTITRAC AW AND GRABBER AW TIRES SIZE P275/60R17 FOR USE AS ORIGINAL EQUIPMENT ON CERTAIN 2000-2001 BY TWO-WHEEL-DRIVE FORD EXPEDITION AND TWO-WHEEL-DRIVE LINCOLN NAVIGATOR SPORT UTILITY VEHICLES. THE SPARE TIRE THAT WAS THEN PUT ON THE CAR LOOKS TO BE THE ORIGINAL EQUIPMENT SPARE TIRE. IT IS A CONTINENTAL AW TIRE, P275/60R17 100S THAT APPEARS TO BE THE TIRE THAT WAS COVERED UNDER THE RECALL. I WOULD LIKE KNOW HOW TO CORRECTLY IDENTIFY THE SPARE TIRE I AM NOW RIDING ON AS TO WHETHER IT IS THE TIRE THAT WAS RECALLED AND IF SO AS TO HOW I CAN GET IT REPLACED. ALSO, AS TO WHO IS GOING TO PAY FOR THE DAMAGES THAT THE TIRE HAS CAUSED AND AS TO HOW I CAN GET THE TIRE REPLACED BECAUSE OF APPARENT MANUFACTURE DEFECT. ALSO, IF THE SPARE IS ONE COVERED BY THE RECALL HOW IS IT THAT THE CAR DEALER I PURCHASED IT FROM ONLY TWO MONTHS AGO DID NOT HAVE IT REPLACED OR AT LEAST NOTIFIED ME OF THE DEFECTIVE PRODUCT THAT WOULD / COULD PROVE FATAL TO MYSELF OR OTHERS? *PH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2000 LINCOLN NAVIGATOR'S AIR SUSPENSION SYSTEM GAVE OUT WITHOUT WARNING AND WITHOUT THE SUSPENSION SYSTEM LIGHT EVER COMING ON. THE SYSTEM FAILED AFTER THE CAR WAS SITTING WITH THE AC ON FOR ABOUT 25 MINUTES. THERE WAS NO OTHER ACTIVITY ASSOCIATED WITH THE CAR BEFORE THE FAILURE. *JB

NAR 06-10-2003. *MR THE CONSUMER WAS CONTACTED BY CONTINENTAL CUSTOMER RELATIONS DEPARTMENT ABOUT HER TIRES BEING APART OF A REFERENCE RECALL PROGRAM , DESPITE THE CONFIRMATIONS AND THE CONSISTENT PROBLEMS WITH THE TIRES THEY HAVE NOT BEEN REPLACED AND THE ONLY ACCOMMODATIONS OFFERED BY A REPRESENTATIVE OF CONTINENTAL WAS 20% OFF A SET OF REPLACEMENT TIRES. THE CONSUMER WAS VERY OUTRAGED AND DISAPPOINTED HOW CONTINENTAL HAS HANDLED MATTERS AND WAS LOOKING FORWARD TO SWIFTLY RESOLVING THE SITUATION. (DAUGHTER MARINA SHEAR ON BEHALF OF HER MOTHER ELLIE HICKS.) *CB ON SEVERAL OCCASIONS AS THE CONSUMER WAS HAVING HER VEHICLE SERVICED, SHE WAS ASSURED THE TIRES WERE OK. FIVE DAYS BEFORE THE RECALL WAS RECEIVED, ONE OF THE TIRES FELT SPONGY, IT WAS DISCOVERED THE TIRE WAS LOW AND ON A SECOND OCCASION ONE OF THE TIRES EXPERIENCED A BLOWOUT

THE CONSUMER RECEIVED RECALL NOTICE #02T012000 CONCERNING CONTINENTAL/TREAD SEPARATION. CONSUMER WAS PUT ON A WAITING LIST TO RECEIVE THE NEW TIRES. CONSUMER CONTACTED THE DEALER ON 6/2/2003 WHO STATED THEY WERE NOT REPLACING THE TIRES ANYMORE. WEST POINT SERVICE CENTER 11666 OLD KATY RD, HOUSTON, TX 77043. PHONE #281 596 1251.*AK

THE CONTINENTAL TIRES VIBRATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHO TOLD THE CONSUMER THAT THE STEEL TIRE BELT CAME APART. THE CONSUMER WAS ALSO TOLD THAT THE TIRES WERE RECALLED BUT HE CONSUMER WAS NOT ELIGIBLE FRO THE RECALL BECAUSE IT EXPIRED 2 DAYS BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. *MR *SCC *NLM

VIBRATION WAS COMING FROM FRONT END OF VEHICLE. DEALER WAS CONTACTED, AND TECHNICIAN REPLACED ENGINE TWICE/ FUEL INJECTION /ENGINE COIL SPARKS PLUGS / FLYWHEEL AND TORQUE CONVERTER. VEHICLE STILL HAS PROBLEMS. PLEASE PROVIDE FURTHER INFORMATION. *AK

CONSUMER RECEIVED A RECALL NOTICE REGARDING THE CONTINENTAL TIRES, HOWEVER CONSUMER WAS DENIED REIMBURSEMENT, BECAUSE THE RECEIPT WAS OUT OF DATE.*JB