LINCOLN Complaints

Purchased 2016 Lincoln MKC from a Ford dealer in October with approximately 133k miles. Was a trade-in from August. The beginning of January on a very cold day while warming the MKC, the air stayed cold. Drove to work and back. That night added antifreeze as it was low. Next day on the way to work, shortly after leaving home the MKC started losing power and shaking. Couldn't pinpoint where the shake was coming from. A friend's husband is a master tech at the Ford dealership where I purchased it. I described the issues to him. He looked under hood. The antifreeze that was filled up the day before was completely empty. He could tell what the issue was. I called the dealership. Was initially told it would cost $10k-$12k to replace engine. Talked to several managers at the dealership. Called Lincoln Concierge. There was no recall for my vin. The design of my long block with the 2.0 Ecoboost was the same design as the vehicles recalled in 2017-2019. After a second call to Lincoln concierge, was told the vin specifics are based on the plants where the vehicles are made. I did get the MKC to the Ford dealership to do an official diagnosis and it was confirmed that there was coolant intrusion. This has been very disheartening. I'm not understanding why, if the engine is the same design flaw, there is no recall or assistance.

Driving 75mph. Cruise set to 75mph. Vehicle randomly reset cruising speed to 85 and 105mph or two separate occasions over 4 days. I went through the settings and disabled intelligent cruise control and switched it to adaptive cruise control, which doesn't use radar and navigation data. Only tell will tell if that fixed it. I already had speed sign recognition disabled.

When the car starts the head lights run through a series of motion checks, they go left, right down and then back up. We run into an issue every few weeks where the headlights stay in the down position. This happened with our car and a loaner we received from the dealership. I do have video of the issue. That shows the lights stuck down, when you restart the car the lights run the motion checks and come back up as they should. When the lights stay in the down position they only illuminate about 30' in front of the car.

Drivers side rear quarter panel glass shattered out of no where. Was at a dead stop in 90 degree traffic in florida, heard a loud bang, and window broke. You can see the window flexed out from the break. I think this was a faulty window due breaking out of no where with no impacts.

Vacuum pump, 2.3 ecoturbo charger not available for inspection. Dealer in ND replaced vacuum pump twice and car ran worse than when I brought it in so they then decided it was the turbocharger and replaced it. My check engine light and ABS light were on. Could not drive over 55 mph and was on highway when lost power and slowed way down significantly with traffic congested. Had to pull off to side. Thick Smoking from tailpipe they said oil got lnto the catalytic convertor it would eventually wear off and ok to drive. Took to different dealer and they replaced the vacuum pump again (this was the 3rd one)it has 73000 miles on it. I Drove for 20000 without trouble. Now I'm at dealership in TN and they are replacing the entire engine. Without any help from Lincoln and the car has 91000 miles on it

Dealership Responsible: Ted Britt Ford of Chantilly Dealership Address: 4175 Auto Park Cir, Chantilly, VA 20151 Complaint Details: I purchased a 2018 Lincoln Navigator L Black Label, and since then, I have experienced multiple serious mechanical failures due to an improperly performed cam phaser repair by Ted Britt Ford of Chantilly in 2020. The dealership’s service department performed a faulty installation, which resulted in: •Missing and broken screws in the cam phaser system •Jerking, rattling, and acceleration issues •Significant engine damage requiring a complete short block replacement As a result of this in negligent repair, In 2024 I had to replace the cam phaser again, along with replacing the short block of the engine due to the extensive damage caused by the dealership’s poor workmanship. In addition to this issue, I have faced multiple other failures, including: •Valve body replacement •Wastegate failure •Rear heat stopped working •Steering column failure These problems have caused frequent breakdowns and safety concerns, making the vehicle unreliable. The constant need for repairs raises serious questions about the quality of Lincoln’s engineering and service network. This issue is not an isolated incident, and I strongly urge NHTSA to investigate potential defects in the 2018 Lincoln Navigator and to hold dealerships accountable for performing unsafe and defective repairs. Requested Action: I request an investigation into the faulty cam phaser repair process and whether similar issues are being reported by other 2018 Lincoln Navigator owners. This could indicate a larger systemic defect or a trend of poor-quality repairs in Ford/Lincoln service centers

I bought my car new. It has 5070 miles and the battery went dead. The car is in the garage when not in use. The dealer would not replace it and I contacted the Lincoln company and hear no response from them.

It was almost time for an oil change when the check engine light came on. The engine was idling roughly when the car was first started. I decided to take the car in early for the oil change and to get them to check the check engine light that’s when they told me of the known problem with the cracked engine block, and the engine coolant leaking into the engine. I took the car to another place for a second opinion and the mechanic told me he had repaired five of these vehicles recently. In my research, I have found that Ford was aware of this problem with Ford vehicles and Lincoln vehicles, but has not offered a solution to the problem. I don’t find a recall notice or anything Ford is doing about this problem, except replacing the engine, as instructed by Ford and charging me full price for the replacement of the engine. I would not have purchased this vehicle had I known of this problem. This vehicle has had every scheduled maintenance performed by the Lincoln dealership except two oil changes that were done at a Ford dealership.

While traveling on interstate at70 mph a red triangle appears on dash engine turns off warning on dash to stop asap. All you have is electrical power which is not much. Car needs to be turned off and restarted. This may occur again in a few minutes or not. Took to dealer they said they replaced an O2 sensor. It still turns off. Back to dealer. They can’t reproduce. Has happened to me at least 8 times on surface streets and highways. Extremely dangerous to loose power on highways. This started about 6 months ago. Still happening. Last incident was today

The camera with the water cleaner spray device, leaked water inside the LED taillight, this is a hazard that can make a shortcut and damaged the tail light LEDs.