LINCOLN Complaints

When driving, if the accelerator pedal is depressed to merge into the highway or overtake other vehicles, the vehicle abruptly stops accelerating, and the RPM reaches max revs. The vehicle quickly loses momentum until it abruptly slams back into gear, causing a loud bang and startling the driver. This vehicle had a TSB for similar issues that was repaired by our dealer 2 times previously. We have experienced this 2 times since the repair (A total of 4 times). One time, while attempting to accelerate onto a merge lane into traffic, the car stopped accelerating, causing a large 18 wheeler to slam on their brakes to avoid hitting us as we were running out of onramp space. The dealer performed a transmission rebuild after the 3rd time this occurred. The day after we got the car back from service, it happened again. We have video footage of the transmission slipping after the event. The dealer is unable to replicate the condition, and therefore, don't have anything they can fix without a code or system fault- apparently not even the over-revs triggered a fault. I don't trust this vehicle to be safe for my family or other motorists. I have asked for a completely new transmission and other components but am told that without their ability reproduce the issues, there is no repair. They are unable to guarantee the car's safety, but expect for me to take it back. This puts me in an impossible situation - I'm being forced to drive a car that I know is unpredictably unsafe, and am unable to ethically/morally dispose of the vehicle knowing it will be back on the road and driven by someone else. Lincoln needs to do the right thing for their customers, other motorists, and my family. Their solution was to give me an extended warranty - a nice gesture, but clearly not addressing the safety issue at hand. Note: I am unable to upload the email chain with Lincoln because the upload button below does not work. I'm happy to share any communication you need.

Frequently while traveling at 35 mph to highway speeds, while needing to accelerate slightly to avoid traffic, change lanes, pass, etc. the Navigator needs to downshift. It drops out of gear and seems to fail to find a lower gear resulting in a neutral like gear, loss of power, engine revving sometimes to redline. This was happening frequently during a family Thanksgiving trip in 2023. It is very scary when this happens, especially at interstate speeds in traffic. It is very unsafe!

ELECTRIC POWER STEERING FAILED WHILE DRIVING. Had a difficult time pulling vehicle over after failure. Notice I missed recall by 90 days.

The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Numbers: 20V331000 (Latches/Locks/Linkages) and 23V378000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Inner and outer tie rod ends, tie rod end adjusting sleeve, and sway bar link replaced after inner tie rod end pulled out of the adjusting sleeve that’s on the sway bar link there’s still constant pulling in the steering and is either to touchy when trying to correct vehicle back into lane or has to be turned excessively far before it even starts to correct then tries to jerk the vehicle really hard when the steering finally catches up with how far the steering wheel has been turned

The contact owns a 2007 Lincoln MKZ. The contact stated that after having the rotors replaced, while driving approximately 30 MPH and attempting to stop the vehicle, the brake pedal was depressed and went to the floorboard. The vehicle coasted before coming to a complete stop. There were no warning lights illuminated. The contact stated that there was a grinding sound coming from the rear of the vehicle while reversing. Additionally, was a slight delay while shifting gear. The contact also stated that the air bag warning light was illuminated. The contact stated that the vehicle was repaired; however, the failure was persistent during cold weather. The vehicle was taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The vehicle was taken to the dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The brake pads and rotors had been replaced approximately 3 to 4 times. The vehicle was returned to the dealer but was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.

The catalytic converters(2) failed and need replacement. My mechanic diagnosed the problem and agrees with the scan code that was reported, a P0430. The check engine light is constantly lit and cannot be turned off with this fault code, according to my mechanic erasing the code will just bring it back shortly, and I have witnessed this. I have a document from Ford Motor Co. that shows my car, Lincoln MKZ, the build date from 2013-2015(1/24/2015), the Assembly plant of Hermosillo, saying that the dealer should replace the cats at no charge to the customer. Yet the dealer and FoMoCo say my cars VIN is not in the range for this repair. Why?

I took Automobile in for 4 new tires and the tire shop had to replace 5 Lug Nuts.

when connected to apple carPlay GPS is very unreliable and sometimes it stops following the car in seconds sending changing directions in seconds which sometimes if am not careful makes my driving very unsafe when traveling to an address i dont know since the GPS not working properly with the car SYNc4.0 infotainment system.

Driving vehicle for an approximately 70 miles highway trip, the vehicle was experiencing some hard shifts/poor shift quality prior to overheating. Temperature in vehicle for the transmission was reading 237 degree Fahrenheit when we stopped at a light after exiting the highway. We noted smoke and saw oil on the exhaust, which is a concern for fire. We noted a burning smell as well. Rear hatch of vehicle was sprayed with fluid, which we think is transmission fluid, causing a visibility concern out the rear windshield. The transmission had been previously rebuilt and a prior complaint filed. There were no error messages displayed in the vehicle. I have attempted to contact the dealership but they are closed on 1/1/24. I reached out to Lincoln Concierge and filed a complaint.