LINCOLN Complaints

TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. OLIVER FORD LOCATED AT 1001 E JEFFERSON ST, PLYMOUTH, IN 46563, (574) 935-1001, AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB

TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TINDOL FORD (1901 E FRANKLIN BLVD, GASTONIA, NC 28054, (704) 867-8341), AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I TOOK MY 2015 LINCOLN MKS TO THE FORD DEALERSHIP TO REPLACE A WATER PUMP. AFTER THEY INSPECTED MY VEHICLE, THEY DETERMINED THAT IT WAS INDEED A BAD WATER PUMP. THEY QUOTED THAT IT WOULD TAKE 15 HOURS FOR THE REPAIR AND COST $2,500. I HAD NO OTHER CHOICE BUT TO HAVE MY CAR REPAIRED AND PAID $2,547. 5 DAYS LATER MY SON WAS DRIVING THE CAR STOPPED AND FILLED THE CAR WITH GAS. HE DROVE THE CAR 1000 FT AND NOTICED WHITE SMOKE COMING FROM THE ENGINE. HE PARKED THE CAR AND GOT OUT AND THE CAR IGNITED WITH THE ENGINE TURNED OFF. THE FIRE DESTROYED THE ENTIRE CAR. THE FIRE DEPARTMENT HAD TO PUT THE FIRE OUT. THE FIRE STARTED IN THE ENGINE.*DT*JB

THE ELECTRONIC STEERING STOPPED WORKING AND THE TRACTION CONTROL SYSTEM LIGHT CAME ON AT THE SAME TIME. I WAS TRAVELING AT LESS THAN 5 MILES PER HOUR AND RAN INTO MY GARAGE DAMAGING THE RIGHT FRONT OF MY CAR. LOCAL DEALER WITHOUT SEEING THE CAR SAID COST WOULD BE AROUND $1800 TO FIX STEERING AND STABILITRAK. THIS WAS A 2012 LINCOLN MKZ HYBRID.

A YEAR AGO NOTICED WHEN SHIFTING AND UP TO DATE MY SHIFTER GEAR INDICATOR NOT SHIFT TO CORRECT GEAR INDICATOR AND FAIL TO WORK PROPERLY, I BELIEVED THE TRANSMISSION SHIFT CABLE MAY BECOME DISLODGED FROM THE SHIFT CABLE BRACKET. I TAKE MY TRUCK TO AN TRANSMISSION SHOP AND THE TECHNICIAN RECOMMENDED THE SHIFT CABLE MUST BE ADJUSTED TO PREVENT THE PROBLEM CONTINUE.. I PAID $225 FOR THE DIAGNOSTIC INSPECTION AND IN ORDER THE PROBLEM WILL BE INCURRED MORE EXPENSE. I WOULD LIKE TO ASK WHAT NHTSA CAN DO TO SOLVE THE ISSUE. THANK YOU,

I HAVE BEEN NOTIFIED SOME TIME AGO ABOUT A SAFETY RECALL FOR MY BRAKES AND A REMEDY WAS SUPPOSED TO BE AVAILABLE 'LATE 1ST QUARTER 2020'. IT IS NOT PAST THE 2ND QTR OF 2020 AND STILL NO REMEDY OR NOTIFICATION BY FORD. WHAT IS THEIR HOLD UP?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE SUNROOF EXPLODED WHILE DRIVING NORTH ON MD STATE HIGHWAY 235 AT APPROXIMATELY 60 MPH. PURCHASED SUV LESS THAN A MONTH AND HARDLY DRIVEN UNDER COVID CONDITIONS. GARAGED WHEN NOT ON THE ROAD AND NO ROCKS OR PROJECTILES HIT THE SUNROOF. ALTHOUGH PURCHASED AS NEW, HAD OVER 800 MILES DRIVEN. TOOK IT TO NEAREST FORD DEALERSHIP IN A LA PLATA, MD. THEY STATED THAT IT WAS HIT BY A ROCK. WILL PICK SUV BACK UP TOMORROW AND TAKE TO DEALERSHIP WHERE IT WAS PURCHASED LESS THAN 30 DAYS AGO. LEFT MESSAGE WITH SALES REP WHO ANSWERED THE PHONE AND ALSO ON SALESMANSHIP VOICEMAIL.

RE: SAFETY RECALL NOTICE 19S54/NHTSA RECALL 19V-904 2009 LINCOLN MKZ VIN#[XXX] DEAR LINCOLN CONCIERGE: I WOULD LIKE TO FILE A CLAIM PERTAINING TO THE SAFETY RECALL LISTED ABOVE. I SPENT 4 MONTHS HAVING BRAKING ISSUES AND HAD MY LINCOLN TOWED 3 TIMES BECAUSE OF BRAKE PROBLEMS. FOLLOWING HAVING THESE PROBLEMS, I RECEIVED A RECALL NOTICE FOR BRAKES. HERE IS THE TIMELINE OF MY BRAKE PROBLEMS. 10/14/2019$422.96FIRESTONE REPLACED BRAKE PADS ON FRONT AND BACK 11/2/2019 AAA TOWED LINCOLN BACK TO FIRESTONE FOR BRAKE FAILURE 11/2/2019 FIRESTONE REPLACE CALIPERS AND PADS ON REAR LEFT 11/3/2019 FIRESTONE BRAKE PEDAL TOO SOFT 3/5/2020 AAA TOWED LINCOLN BACK TO FIRESTONE FOR BRAKE FAILURE 3/5/2020 FIRESTONE STATES AIR GETTING INTO BRAKE LINE 4/22/2020$77.50AAA TOWS LINCOLN TO JONES SERVICE CENTER (CAR DEALERSHIP) TOTAL BRAKE FAILURE, [XXX] MEMBERSHIP FEE 4/22/2019$1,623.95JONES SERVICE CENTER REPLACE ABS HYDRALIC UNIT 4/22/2019$30.00RENTAL CAR FROM JONES $2,154.41TOTAL EXPENSES I HAVE ATTACHED THE DOCUMENTATION AS LISTED ABOVE. CONSEQUENTLY, LOSING YOUR BRAKES ON I-95 IS A VERY FRIGHTENING EXPERIENCE, ESPECIALLY WHEN GOING AT A HIGH RATE OF SPEED. I HAD TWO NEAR MISSES ON HAVING A SERIOUS ACCIDENT DURING BRAKE FAILURE WITH MY LINCOLN. I HAD TO HAVE THE CAR TOWED 3 TIMES WHICH COST ME A DAY OF WORK EACH TIME BECAUSE THE CAR WAS NOT DRIVABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON DELIVERY OF THE VEHICLE (6/5/2020), THERE WAS AN ERROR MESSAGE ON THE CONSOLE INDICATING AN ISSUE WITH A DOOR LOCK SENSOR (ACCORDING TO THE DEALER). THE DEALERSHIP HAD THE CAR FOR 3 DAYS TO MAKE THE REPAIR. ON 6/26/2020, WE REPORTED TO THE DEALERSHIP THAT THE FRONT PASSENGER DOOR LOCK WAS NOT WORKING AND THE BUTTON TO OPEN THE DOOR WAS INOPERABLE. TODAY, 6/29/2020, THE AUTO IS COMPLETELY DEAD. APPARENTLY, THE ELECTRICAL ISSUE DRAINED THE BATTERY. THIS IS A SAFETY ISSUE. WHAT ARE WE TO DO IF WE CANNOT GET OUT OF THE CAR. INOPERABLE DOOR OPENING BUTTONS IS DANGEROUS. FURTHER, WHEN THE CAR WAS PARKED IN MY DRIVEWAY, IT SUDDENLY AND ON ITS OWN BEGAN FLASHING LIGHTS AND THE MIRRORS RETRACTED SOME 15 MINUTES AFTER WE USED THE REMOTE TO LOCK THE CAR.

TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) AND 19V001000 (AIR BAGS) HOWEVER, THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH AND PULLING UP TO A STOP SIGN, THE CONTACT BECAME AWARE OF FLUID LEAKING FROM THE VEHICLE. THE VEHICLE WAS DRIVEN TO A FAMILY MEMBER'S RESIDENCE TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS LEAKING. THE VEHICLE WAS TOWED TO CLASSIC FORD LINCOLN OF COLUMBIA (177 GREYSTONE BLVD, COLUMBIA, SC 29210, (888) 416-4559) BUT WAS NOT REPAIRED. THE DEALER CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. THE PARTS DISTRIBUTION DISCONNECT.