LINCOLN Complaints

IN MAY AND JUNE OF 2019 ON 2 DIFFERENT OCCASIONS, OUR 2016 LINCOLN MKX IGNITION 'TURNED OFF' ON ITS OWN WITHOUT ANY INPUT BY THE DRIVER WHILE USING CRUISE-CONTROL ON A CROWDED HIGHWAY GOING 75 MPH! WHEN IT OCCURRED, A TEXT MESSAGE WAS DISPLAYED SUPERIMPOSED OVER THE TACHOMETER THAT READ: 'CAUTION: IGNITION TURNED OFF'. FORTUNATELY, WHEN IT TURNED OFF, THE CAR AUTOMATICALLY SHIFTED INTO 'NEUTRAL' INSTEAD OF 'PARK', WHICH IT DOES AUTOMATICALLY WHEN THE IGNITION SWITCH IS USED TO TURN THE CAR 'OFF'! AFTER IT SHUT OFF, WE COASTED IN 'NEUTRAL' WITHOUT POWER BRAKES OR POWER STEERING WHILE SURROUNDED BY MACK TRUCKS AND OTHER CARS. THANK GOD THERE WAS A SHOULDER ON THE ROADWAY WHERE WE COULD SAFELY PULL OVER. BEFORE WE COULD ATTEMPT TO RESTART THE CAR, WE HAD TO COAST TO A COMPLETE STOP, PUT THE CAR IN 'PARK', DEPRESS THE BRAKE PEDAL, AND PRESS THE IGNITION BUTTON. HAD WE BEEN IN A WORK-ZONE W/CONCRETE BARRICADES AND NO SHOULDER, WE COULD HAVE BEEN RUN OVER/KILLED BY A MACK TRUCK AND/OR OTHER CAR(S) APPROACHING FROM BEHIND AT HIGH SPEEDS. THE SERVICE MANAGER AT OUR LINCOLN DEALERSHIP SAID THEY HAVE NEVER HEARD OF THIS OCCURRENCE, BUT WE EASILY FOUND TWO (2) WEBSITES DISCUSSING THIS ISSUE REGARDING THE MKX. WE CAN ONLY WONDER HOW MANY PEOPLE MAY HAVE ALREADY DIED WITH NO EXPLANATION ABOUT WHY THEY WERE AT A FULL STOP ON A BUSY HIGHWAY. BECAUSE WE RESTARTED THE CAR, THE SERVICE MANAGER SAID THE "ERROR" HISTORY IN THE COMPUTER WAS ERASED - BAD PROGRAMING! BOTH TIMES OUR INCIDENTS HAPPENED, WE HAD BEEN DRIVING ABOUT AN HOUR ON THE HIGHWAY. THE CAR HAS BEEN 'IN THE SHOP' AT THE DEALERSHIP FOR 2 WEEKS, AND WE ARE STILL AWAITING AN EXPLANATION AND FIX. I'M NOT SURE I'LL EVER FEEL CONFIDENT/SAFE ENOUGH TO DRIVE IT AGAIN!

THE REAR CAMERA WORKS INTERMITTENTLY. AT TIMES THE VIEW IS UPSIDE DOWN OR RIGHT SIDE UP OR BLACK.

MY FRONT DRIVER SEAT WON'T GO BACK OR FORWARD. AND MY RUNNING BOARD IS NOT WORKING ANY MORE. ON THE DRIVER SIDE WON'T COME OUT ANY MORE AND THE PASSENGER SIDE STUCK OUT AND WON'T GO BACK IN. I TOOK IT TO MY MANICA AND HE SAID IT'S A RECALL ON THE ELECTRICAL SYSTEM.

TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE WAS SCRAPED. THE VEHICLE WAS TAKEN TO POMPANO FORD (2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (954) 773-9486) FOR REPAIRS. WHEN THE CONTACT RETRIEVED THE VEHICLE, HE NOTICED THAT THE ENTIRE FLOORBOARD WAS FLOODED WITH WATER. THE DEALER BELIEVED THE WATER WAS DUE TO THE AIR CONDITIONING UNIT FLOODING OR THE WIPERS PUSHING WATER INSIDE THE VEHICLE. THE DEALER THEN STATED THAT THERE WAS A PAN IN THE ENGINE COMPARTMENT THAT WAS SUPPOSED TO DRAIN WATER OUT INTO THE STREET. THE DEALER TRIED TO BLAME THE INSURANCE COMPANY THAT DIRECTED THE CONTACT TO THE DEALER TO HAVE THE SCRAPE REPAIRED. THE DEALER GAVE THE CONTACT A BILL FOR $880 AND DID NOT CLEAR OUT THE WATER. THE DEALER INFORMED THE CONTACT THAT THE INSURANCE COMPANY WOULD PAY FOR THE REPAIRS. THE DEALER RETURNED THE VEHICLE TO THE CONTACT STILL FULL OF WATER AND GAVE HIM A STATEMENT LISTING THE CHARGES FOR WHICH THEY EXPECTED THE INSURANCE COMPANY TO PAY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 81,000.

TAKATA RECALL: I GOT INTO MY MKX AND CLOSED THE DOOR AND THE REAR WINDSHIELD EXPLODED, THERE WERE NO DINGS OR CHIPS AND NOTHING HIT INTO IT. I'VE BEEN READING ONLINE AND IT LOOKS LIKE ITS A PROBLEM I CAN'T AFFORD TO HAVE IT FIXED AND I AM HOPING FORD WILL DO THE RIGHT THING. THANK YOU

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE VEHICLE WAS TOWED TO CRAFT HYUNDAI (2625 LAKESIDE DR, LYNCHBURG, VA 24501, (434) 455-7060) WHERE IT WAS DIAGNOSED THAT THE CALIPERS, FRONT BRAKE PADS, MASTER CYLINDER, AND BRAKE HYDRAULIC CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PARTS NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE THE VEHICLE WAS IN THE PARK POSITION, THE CONTACT ATTEMPTED TO START IT AND REVERSE OUT OF THE PARKING LOT. HOWEVER, THE POWER STEERING ASSIST FAULTY WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. MAPLECREST FORD LINCOLN OF UNION (2800 SPRINGFIELD AVE, SUITE 1, VAUXHALL, NJ 07088) WAS CONTACTED TO SCHEDULE A SECOND DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 157,504.

ALL FOUR DOORS STARTED RETAINING WATER AND I HAVE TO PULL THE RUBBER BACK AND LET IT DRAIN BUT WHEN THERE WAS A HARD RAIN I WOULD GET LEAKS FROM THE MOON ROOF AREA THAT LEAKED ON TO THE CONSOLE/GEARSHIFT AREA I TOOK IT TO A SHOP BUT THEY COULDN'T FIND ANY THING WRONG THEN AFTER A HARD RAIN I SUCKED 12 GALLON OF WATER OUT OF THE DRIVERS SIDE FLOORBOARD IT SEEMED THAT IT WAS SEEPING IN FROM UNDER THE DASH OR SOMEWHERE UNDER THE FLOORBOARD BECAUSE AS SOON AS I VACUUMED SOME MORE WOULD APPEAR ALSO BEFORE I VAC I COULD HEAR WATER SLOSHING AND IT WASN'T IN THE DOORS IF THAT WASN'T ENOUGH MY WIFE WAS DRIVING AND THE MOON ROOF OPENED BY IT SELF AND WOULD NOT CLOSE SO I TOOK IT TO A DEALER AND THEY CHARGED ME 150.00 TO CLOSE IT AND TOLD ME I NEEDED TWO MOTORS AND A NEW SWITCH AND OTHER PARTS TOTALING AROUND 700.00 AND BUT I FELT THAT ALL THAT WASN'T NEEDED SINCE I HAD NEVER OPEN THE ROOF BEFORE IN 4 YEARS WHICH MEANT TO ME THE MOTORS SHOULD BE OK SINCE I HAD NEVER USED IT SO I DECLINED THE TWO MOTORS AND ASKED THEM TO PUT EVERYTHING ELSE IN AND LEAVE IT CLOSED AND I WOULD BE SATISFIED SO THEY CLOSED THE MOON ROOF BUT NOT THE SUN SCREEN AND TOLD ME THAT THEY COULD NOT CLOSE THE SCREEN BECAUSE THE ROOF MIGHT OPEN BACK UP AND THEY MAY NOT BE ABLE TO GET IT CLOSED I PAID OUT 400.00 AND I'M DRIVING AROUND IN A BEAUTIFUL 2014 MKS I BOUGHT IN 2015 NEW AND ONLY HAS 58000 MILES AND IN MINT CONDITION LOVE MY LINCOLN BUT SCARED WHEN IT RAIN THIS IS A NIGHTMARE CAN YOU HELP OR TELL THEM HOW TO CORRECT THE PROBLEM

STILL WAITING FOR AIR BAGS AND NOE MY BRAKE BOOSTER WENT OUT WITHIN A WEEK. I DID FIND THAT THERE WAS A EXTENDED WARRANTY FOR SOME BUT MY VIN NUMBER DID NOT QUALIFY. THIS TO ME IS A LIFE THREATENING. I'VE REPLACED MY ROTORS AND PADS BUT IN ALL 45 YEARS DRIVING, NEVER BRAKE BOOSTER. I'M SURE I AM NOT THE ONLY ONE WITH THIS PROBLEM AS OTHERS HAVE BEEN GIVEN THE EXTENDED WARRANTY COVERAGE. THE FACT THAT THIS IS WAS DONE ON SOME BUT NOT ALL, DOES NOT MAKE SAFETY SENSE TO ME. I ALMOST HIT SOMEONE BUT THANK GOD I HAD BEEN DRIVING A SAFE DISTANCE BACK. AS I STATED, USUALLY SOMEONE HAS HAD TO DIE BEFORE A RECALL IS IN PLACE. I DON'T WANT THAT PERSON TO ME ME.

TL* THE CONTACT OWNS A 2018 LINCOLN MKC. THE CONTACT STATED THAT ON SEVERAL OCCASIONS AFTER THE VEHICLE WAS PARKED WITH THE ENGINE TURNED OFF, THE CONTACT EXITED THE VEHICLE AND VEHICLE STARTED TO ROLL AWAY. THE CONTACT ATTEMPTED TO REENTER THE VEHICLE BUT WAS UNABLE TO DO SO. THE CONTACT FELL AND SUSTAINED SEVERAL BRUISES AND MINOR CUTS. THE CONTACT WAS CERTAIN THAT THE SHIFT LEVER WAS SWITCHED TO THE PARK POSITION. THE VEHICLE THEN CRASHED INTO A LIGHT POLE. THE VEHICLE WAS TAKEN TO HERITAGE LINCOLN INC LOCATED AT 900 W GENESEE ST, SYRACUSE, NY 13204, (315)472-4534 TO BE DIAGNOSED, HOWEVER THE RESULT WAS STILL PENDING. THE DAMAGE TO THE VEHICLE WAS REPAIRED, THERE WAS NO ADDITIONAL REPAIRS MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE VIN WAS NOT AVAILABLE. *BF *TR