LINCOLN Complaints

I TOOK CAR IN FOR INSPECTION, AIR BAG LIGHT ON. DEALER INFORMED FAULTY SENSOR IN PASSENGER SEAT BELT RETACTOR COST TO REPAIR 1080.00 YEAH! THEY SAID WARRANTY GONE SO SORRY. ON A SEAT BELT? *TR

TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

BROUGHT OUR 2007 LINCOLN MKX INTO THE DEALERSHIP IN EARLY 2014 COMPLAINING OF A GAS SMELL. WE WERE TOLD THAT THE GAS CAP WAS PROBABLY NOT BEING CLOSED FULLY. BROUGHT IT BACK IN JANUARY 2015 AFTER WE RECEIVED THE RECALL NOTICE, AND WAS TOLD THAT THEY HAD TO KEEP THE CAR BECAUSE OF THE ODOR. WE JUST FOUND OUT THAT IT MAY NOT BE UNTIL THE SUMMER OR FALL OF 2015 THAT IT CAN BE FIXED. WE GOT AN AWFUL RENTAL CAR, WHICH WHILE PAID FOR BY FORD, IS FAR FROM THE CAR WE BOUGHT. I'M INCREDULOUS THAT FORD A) CAN'T SIMPLY REPLACE THE FUEL TANK AND BRACKETS, B) HAS ALREADY TAKEN TWO MONTHS AND MAY TAKE SIX MORE, AND C) WON'T PROVIDE A COMPARABLE LOANER VEHICLE. DOESN'T FORD HAVE AN OBLIGATION, LEGALLY AND MORALLY, TO FIX THE PROBLEM EXPEDITIOUSLY? *TR

TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED AND THE LOWER INTERMEDIATE SHAFT COLLAPSED, WHICH CAUSED THE STEERING COLUMN TO SEPARATE FROM THE LOWER BEARING. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE PARTS MAY NOT BE AVAILABLE UNTIL AUGUST OF 2015. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL. THE FAILURE MILEAGE WAS UNKNOWN.

I PURCHASED MY 2007 LINCOLN MKX ON 12/01/2014 ON 12/13/2014 I FILLED MY GAS TANK DROVE HOME I WENT INSIDE FOR ABOUT 5 MINUTES WHEN I CAME OUT TO LOAD MY CAR FOR A TRIP I SMELLED A STRONG GAS ODOR. UPON FURTHER INSPECTION I FOUND THAT MY CAR HAD LEAKED GAS ALL OVER MY DRIVEWAY. THE LEAK WAS DUE TO A RECALLED GAS TANK. LINCOLN HAS SINCE HAD MY CAR. THAT WAS DECEMBER THIS IS MARCH. I TALKED TO LINCOLN THIS MONTH AND THEY ARE TELLING ME MY CAR WILL NOT BE FIXED UNTIL OCTOBER. THAT WILL BE 10 MONTHS IM PAYING FOR A PRODUCT I CANNOT USE. *TR

AFTER MY WIFE DRIVING APPROXIMATELY 1/2 MILE OUT OF THE DRIVEWAY SHE LOST ALL OF HER BRAKES. THE BRAKE PEDAL WENT TO THE FLOOR WITH NO RESISTANCE,SHE SHUT OFF THE IGNITION AND THE CAR COASTED TO A STOP. SHE MANAGED TO GET IT BACK HOME BY TURNING THE IGNITION ON AND OFF. SHE CALLED AUTONATION FORD AND HAD THEM TOE IT IN. AUTONATION FORD CONFIRMED THAT ALL BRAKING WAS LOST AND THEY SAID THERE WAS A SHORT IN THE ABS CONTROL MODULE. MY SERVICE ADVISOR STATED THAT HE HAD NEVER SEEN AN ENTIRE BRAKE SYSTEM FAILURE LIKE THIS. I ASKED THEM WHY AN ABS CONTROL MODULE FAILURE WOULD RESULT IN LOSS OF HYDRAULIC BRAKING. THEY HAD NO ANSWER AND WERE QUITE INDIFFERENT TO THE LOSS IN BRAKING SINCE THEY STATED THAT THE CAR IS EQUIPPED WITH AN EMERGENCY BRAKE. CAN YOU BELIEVE IT???? SINCE THE CAR WAS 4 MONTHS OUT OF WARRANTY THEY WANTED TO CHARGE ME $2,000.00 FOR THE REPAIR. I NEGOTIATED WITH A FORD WARRANTY ASSOCIATE AND SHE AGREED TO PAY HALF OF THE REPAIR COSTS. ANY VEHICLE THAT CAN LOSE ALL BRAKING WITHOUT A REDUNDANT BACKUP IS UNACCEPTABLE. AFTER GETTING THE CAR FIXED I TRADED IT IN. THE TOTAL COST TO ME WAS ABOUT $20,000.00. I AM PARTICULARLY CONCERNED FOR ALL OF THE UNSUSPECTING FAMILIES DRIVING THE MKZ. JUST IMAGINE! NO BRAKES AT 50 MPH COMING TO A STOP LIGHT, HITTING THE CAR STOPPED IN FRONT OF YOU, AND HAVING YOUR FAMILY AND THE OTHER VEHICLES' FAMILY CARTED OFF TO THE MORGUE. I TRIED TO EXPLAIN THE POTENTIALLY SERIOUS OUTCOME OF A TOTAL BRAKE FAILURE TO BOTH THE AUTONATION FORD SERVICE ADVISOR AND TO THE FORD WARRANTY ASSOCIATE. THEY WERE MORE INTERESTED IN NOT COVERING THE CAR UNDER THE WARRANTY THAN THE SERIOUSNESS OF THE FAILURE. IN CONCLUSION, I SINCERELY HOPE THAT THE NHTSA INVESTIGATE THIS FAILURE MODE AND HAVE FORD MAKE THE NECESSARY DESIGN CHANGES AND RECALL THE VEHICLES WITH AN APPROPRIATE FIX. *TR

TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO GO INTO THE PARK POSITION. IN ADDITION, THE CONTACT STATED THAT THE IGNITION KEY FAILED TO DISENGAGE FROM THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 187,000.

TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE PARKED, THE CONTACT NOTICED FLUID ON THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE TECHNICIAN DIAGNOSED THAT THE POWER TAKE UNIT FAILED AND CAUSED THE FLUID TO LEAK. THE VEHICLE WAS REPAIRED. THE POWER TAKE OFF UNIT WAS REPLACED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

HAS HAPPENED A FEW TIMES RECENTLY TWICE IN ONE WEEK.DRIVING AND MY TRUCK SHUTS OFF,STEERING LOCKS UP AND NO POWER.THE WARNING INDICATOR TELLS ME. "CHECK THROTTLE COMPUTER SYSTEM,I SHUT OFF TRUCK AND AFTER A COUPLE TIMES IT STARTS BACK UP... *TR