LINCOLN Complaints

LETTER FROM CONGRESSMAN MURPHY ON BEHALF OF CONSTITUENT RE 2003 LINCOLN TOWN CAR PRIVATELY OWNED WAS NOT INCLUDED IN THE RECALL. *SMD THE CONSUMER STATED THE SUSPENSION RECALL ONLY PERTAINED TO COMMERCIAL VEHICLES. *JB

STARTED WITH THE LIGHT IN VEHICLE STAYING ON FOR HOURS AT A TIME CAUSING A LOUD NOISE UNDER HOOD. WHILE DRIVING AND PICKING UP MY GIRLFRIEND, WE WERE SCARED BY THE SUDDEN ACCELERATION OF MY VEHICLE. WE HIT ANOTHER CAR CAUSING OUR HEADS TO HIT THE DASH BOARD. THE CAR WOULDN'T STOP SO AFTER WE HIT A CAR WHILE ON BREAKS, I THROUGH CAR IN PARK AND THAT JUST MADE CAR ENGINE ROAR EVEN LOUDER CAUSING ENGINE TO GO INTO DANGER MOOD. TURNED CAR OFF AND STARTED BACK UP IT WAS STILL ROARING BUT THEN CALM DOWN TO NORMAL. *TR

WHEN PURCHASED USED 2 YRS OLD [XXX], I NOTICED A CRACK IN THE MIDDLE OF THE LIFTGATE. I HAVE OWNED THIS VEHICLE FOR ALMOST 7YRS AND HAVE TAKEN VERY GOOD CARE OF IT, BUT I NOW HAVE 3 CRACKS IN THE LIFTGATE. IT SEEMS TO BE VERY THIN ACROSS THE BOTTOM OF THE BACK WINDOW AND EVERY TIME YOU OPEN AND CLOSE THE WINDOW, IT PUTS STRESS ACROSS THE BOTTOM OF IT. THIS SHOULD BE A RECALL BECAUSE THERE ARE A LOT OF OTHER OWNERS WITH THE SAME PROBLEM AND OBVIOUSLY THIS IS A DEFECT!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 4/19/2016 *JS

I PURCHASED A OBDII/EOBD TESTER AND WHILE TESTING MY CAR IT GAVE ME THIS MESSAGE, (FUEL FIRED HEATER DISABLED). IS THIS A SERIOUS PROBLEM/DANGER IF I DRIVE MY VEHICLE. I AM 78 YEARS OLD AND NEVER HEARD OF A FUEL FIRED HEATER. *TR

WE HAVE A 2005 LINCOLN TOWN CAR WITH 87000 MILES WHEN IT RAINS THE REAR R FLOOR GETS A LOT OF WATER. THE WATER COMES FROM A DEFECTIVE SEAL IN THE AC/HEAT SYSTEM ? PROBABLY AROUND THE FAN MOUNT FOR THE HEATING /COOLING. AND ? MORE TROUBLE ? WHEN WE BACKED OUT OF THE DRIVEWAY IN WET WEATHER ? THE CAR FROZE IN PLACE ? AS IF WE HAD HIT A WALL. IT WOULD STILL GO FORWARD. HAPPENED HALF A DOZEN TIMES ? ALWAYS RAINING. EXCEPT ONE RAINY SUNDAY, JUST OUT OF THE DRIVEWAY LEAVING FOR CHURCH, IT FROZE DRIVING FORWARD. WE TOOK THE CAR TO BOB DAVIDSON FORD PAID THEM 'DIAGNOSTIC FEES' - $250 FOR THE [2] SEPARATE PROBLEMS. [XXX] GAVE US THE REPORT: THE LEAK REPAIR WOULD COST $600 ? AND, MORE OF A CHALLENGE, THE TRANNY, WHICH SHOWED: ?TRANSMISSION INTERNAL FAULT 150? NEEDS REPLACEMENT [ABOUT $4000 PARTS PLUS LABOR] THE LOCAL AAMCO OWNER SAID THIS MODEL LINCOLN ? FOR 2005 [AND THE 5 OTHER YEARS OF THE SAME DESIGN ? IS NOTABLE FOR CONSIDERABLE WATER PROBLEMS. HE HAD NOT HEARD OF WATER CAUSING THE TRANNY PROBLEMS AND HE ASKED ME TO GET THE DIAGNOSTIC CODES FROM [XXX]. HERE IT GETS INTERESTING. ?FAULT 150? IS GENERIC FOR TRANSMISSION. THE SHOP TESTING ? WELL, THERE WAS NO CODE. THERE WAS NO REPORT OF A DEFECT FROM THE CAR'S ON-BOARD COMPUTER. NO FAULT CODES AT ALL. JUST AN INDICATION, TOLD US AS: ?THE ACCUMULATOR WAS LEAKING OR THERE IS A BINDING CONCERN? WHEN THEY TOOK THE CAR OUT FOR A TEST DRIVE CONNECTED TO A DIAGNOSTIC TOOL. AND FROM THIS [XXX] IS ABLE TO TELL US WE NEED TO REPLACE A $4000 TRANSMISSION. PLUS LABOR, OF COURSE. WE PAID $120 TO A LEAK DOCTOR REPAIR TECH TO FIX THE WATER LEAK ON THE ENGINE SIDE OF THE FIREWALL. THE WATER LEAK SEEMS TO BE RESOLVED AND THE TRANNY LOCKING UP PROBLEM HAS NOT HAPPENED AGAIN. EVEN WHEN IT RAINS. ANY HELP YOU CAN GIVE ON THIS WILL BE GREATLY APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING EAST ON THE 202 FWY IN PHOENIX AT A SPEED BETWEEN 65-68 MPH WHEN I HEARD A LOUD BANG AND BOTH SIDE AIR CURTAINS DEPLOYED. TIME: 9:30 P.M. FEB. 20, 2015. *TR

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE PART FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE RECALL REPORT DATE WAS SEPTEMBER 26, 2014 AND THE RECALL REMEDY WAS STILL NOT AVAILABLE IN FEBRUARY OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT DISCLOSE IF A FAILURE OCCURRED. UPDATED 4/6/15*CN THE CONSUMER STATED TWO DAYS AFTER HAVING THE VEHICLE SERVICED AT THE DEALER FOR RECALLS, THE STEERING WHEEL WOULD NOT TURN.

TL* THE CONTACT OWNS A 2015 LINCOLN MKC. WHILE DRIVING APPROXIMATELY 50 MPH, THE CHECK BATTERY LIGHT ILLUMINATED AND THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED AND THE FAILURE WAS REMEDIED. ON FEBRUARY 6, 2015, THE FAILURE RECURRED CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO THE DEALER. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000.

I PARKED MY VEHICLE ON A SLIGHT INCLINE IN PARKING LOT, WHEN SHORTLY THEREAFTER, THE VEHICLE ROLLED AWAY AND CRASHED INTO A GATE. I HAD PARKED THE VEHICLE, WALKED TO THE BACK OF THE VEHICLE AND WENT INSIDE TO CONDUCT MY BUSINESS. THE FACT THAT THE ROLL BACK DID NOT HAPPEN AS I PARKED INDICATES THAT THE CAR WAS PROPERLY PARKED. BEING PERPLEXED AS TO WHY MY PARKED VEHICLE SUDDENLY ROLLED BACK I THEN DISCOVERED THAT THE FORD CO. HAD A RECALL ON SOME OF THEIR LINCOLN MKX 2014'S. MY VEHICLE MAY HAVE BEEN MANUFACTURED OUTSIDE OF THEIR CURRENT RECALL PERIOD; HOWEVER, THIS DOES NOT DICTATE THAT MY VEHICLE DID NOT EXPERIENCE THE SAME MALFUNCTION. MY SITUATION MATCHES EXACTLY THAT WHICH IS DESCRIBED IN THEIR ANNOUNCEMENT CONSEQUENCE SUMMARY. I AM CONFIDENT THAT THIS SITUATION IS EXACTLY AS DESCRIBED IN FORD RECALL 14S10/ CAMPAIGN NUMBER 14V393000. HOWEVER THE FORD CO. CONTINUES TO DENY THAT THIS WAS A RESULT OF THEIR RECALL PROBLEM . I HAVE SENT AN OFFICIAL LETTER OUTLINING MY SITUATION. STATUS UPDATE. 09/23/15. *JB UPDATED 01/07/16.*JB

TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE WINDSHIELD WIPER MOTOR HAD TO BE REPLACED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. UPDATED 12/30/15*LJ THE CONSUMER WAS INFORMED HIS VIN WAS NOT INCLUDED IN THE RECALL. UPDATED 04/07/16.*JB