LINCOLN Complaints

SERIOUS SAFETY ISSUE. NO OR INTERMITTENT EXTERIOR LIGHTING AT NIGHT. DEFECTIVE (LCM) LIGHTING CONTROL MODULE. FORD RECALL CALLED (CUSTOMER SATISFACTION PROGRAM) "14NO1" INDICATES DEFECTIVE LIGHTING CONTROL MODULE CONTROLLING EXTERIOR HEADLAMPS, PARKING LAMPS, FRONT SIDE MARKER, REAR TAIL, LICENSE PLATE LIGHTING MAY BE INTERMITTENT OR INOPERATIVE. E-MAIL SENT TO ALL U.S. FORD LINCOLN/MERCURY DEALERS REFERENCING 2003 2004 2005 2006 MODEL YEAR CROWN VICTORIA AND GRAND MARQUIS VEHICLES WITH AN EXTENDED COVERAGE PERIOD ON THIS PART OF 15 YEARS OR 250,000 MILES. CURRENT OWNED AND OPERATED VEHICLE IS: 2001 LINCOLN TOWN CAR BUILT ON THE SAME PLATFORM WITH SAME INTERNAL PARTS. LIGHTING CONTROL MODULE IS DEFECTIVE CAUSING NO OR INTERMITTENT EXTERIOR LIGHTING. APPROACHED FORD DEALER AND WAS INFORMED VEHICLE PART WAS UNDER FACTORY RECALL. CONTACTED FORD LINCOLN CUSTOMER SERVICE DIRECTLY AND WAS INFORMED RECALL WAS VEHICLE VIN SPECIFIC AND NO FURTHER HELP OR FINANCIAL ASSISTANCE WILL BE PROVIDED. THIS UNIT IS THE SAME PART USED THROUGH THE ABOVE-MENTIONED MODEL YEAR VEHICLES, BUT I CANNOT OBTAIN ANY ASSISTANCE. PART IS ALSO OBSOLETE AND CANNOT BE PURCHASED THROUGH FORD. THE VEHICLE WAS PARKED DURING THE FIRST OCCURRENCE, NOW DAILY OCCURRENCE WITH INTERMITTENT OR NO EXTERIOR LIGHTING. PLEASE HELP! *TR

AFTER GETTING A LOW TIRE PRESSURE WARNING, I WENT TO TIRE STORE AND THEY SHOWED ME THE CORROSION TO THE CHROME AND EXPLAINED HOW IT WILL AFFECT THE TIRE AND THE WHEEL. I WAS NOTIFIED THAT I AM GOING TO CONSTANTLY HAVE ISSUES WITH LOW TIRE PRESSURE UNLESS I REPLACE THE WHEELS. *TR

MY HUSBAND WAS EXITING THE PASSENGER SIDE WITH THE DOOR OPEN AND HAD HIS RIGHT HAND ON THE DOOR FRAME, FINGERS ON THE EDGE OF THE ROOF. I HAD JUST SHUT THE CAR OFF AND PUSHED THE BUTTON TO CLOSE THE LARGE PANORAMA SUNROOF. THE SUNROOF IS ABOVE THE CAR AND OVER THE BACK WINDOW WHEN IT'S OPEN, SO IT WAS COMING FORWARD AND DOWN AND CLOSED ON TOP OF HIS FINGERS. HE WAS SCREAMING IN PAIN AND I HAD TO FIGURE OUT WHAT WAS WRONG, AND QUICKLY PUSH THE BUTTON TO GET THE SUNROOF BACK OPEN AND FREE HIS FINGERS. HIS FINGERS ARE SEVERELY BRUISED TODAY. IT SEEMS LIKE THERE SHOULD BE A SAFETY MECHANISM WHERE IF THE ROOF IS CLOSING ON SOMETHING IT REVERSES ITSELF. IF THAT HAD BEEN A CHILD'S FINGERS, I THINK IT'S LIKELY THEY COULD HAVE BEEN SEVERED. *TR

THE AIRBAG INDICATOR LIGHT CAME ON FOR A DAY THEN GOES OFF AND A COUPLE DAYS LATER COME ON AGAIN. WE HAVEN'T TAKEN IT IN YET BUT WE WILL SOON. *TR

MY VEHICLE HAD A RECALLED AND THE WORK WAS PERFORMED AT CROUSE FORD IN PENNSYLVANIA IN JUNE 18 2002. UNFORTUNATE FROM THE INFORMATION I RECEIVED ON THE RECALL, THE INITIAL INSPECTION AND WORK WAS NEVER DONE ALTHOUGH THE RECALL WAS SAID TO BE SATISFIED. THE RECALL WAS FOR THE LOWER STEERING SUSPENSION TORQUE ON THE FRONT OF THE VEHICLE BUT THE ONLY WORK WAS PERFORMED BASED ON THE DEALERSHIP NOTES WERE THE LEFT SPINDLE WAS REPLACED. I HAVE CALLED THE LINCOLN CENTER TO GET THEM TO LOOK INTO THIS AND THE REPRESENTATIVES WERE VERY SHORT AND DISRESPECTFUL. THEY WOULD NOT GIVE ME NAMES OF IMMEDIATE SUPERVISORS AS IF THEY WERE TRYING TO HIDE SOMETHING. I WAS TOLD THE INVESTIGATION WAS THOROUGHLY INVESTIGATED BUT THE REPRESENTATIVE TOLD ME SHE NEVER READ THE RECALL AND ONLY TOOK THE WORD OF THE DEALERSHIP IN SPITE OF THE DEALERSHIP EXPLAINING TO HER WHAT WORK WAS DONE WAS CLEARLY NOT ON THE RECALL BUT FROM A WARRANTY STANDPOINT. COULD YOU PLEASE LOOK INTO THIS FOR ME OR GIVE ME A CALL SO I CAN GIVE YOU A BETTER EXPLANATION. AS OF NOW THE CAR ISN'T SAFE TO DRIVE BASED ON WHAT THE RECALL WAS INITIALLY FOR EVEN THOUGH ITS 12 YEARS LATER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS SMELLING GAS FROM MY 2007 MKX. I CHECKED UNDER THE CAR FOR LEAKS AND DIDN'T SEE ANY. MOST TIMES THE SMELL WAS STRONG AFTER FILLING IT, SO I THOUGHT THERE MAY HAVE BEEN A LITTLE SPILL-OFF NEAR THE CAP AND DIDN'T THINK ANYTHING MORE OF IT. A FEW DAYS BEFORE 7/1/2014 THE GAS SMELL WAS REALLY STRONG BOTH OUTSIDE AND INSIDE THE CAR AFTER JUST FILLING IT UP. ON 7/1, I WAS STILL SMELLING GAS AND TOOK THE CAR OVER TO MY MECHANIC. HE ADVISED HE WAS SEEING AN ISSUE AT THE TOP OF THE TANK BUT NEEDED TO DROP THE TANK TO BE SURE. HE RELEASED THE TRUCK BACK TO ME ADVISING ME TO DRIVE THE GAS DOWN TO ALMOST "E". WHEN I GOT HOME LATER THAT DAY, I STARTED DOING RESEARCH ON-LINE AND FOUND MANY MKX/EDGE OWNERS WITH THE SAME COMPLAINTS REGARDING THE FUEL TANK. I CALLED LINCOLN AND THEY OPENED A CASE #. I TOOK MY TRUCK BACK TO THE MECHANIC ON 7/8 AND HE ADVISED ME THAT THE SEALING RING WAS CRUSHED. HE EXPLAINED IT WAS FROM CORROSION DUE TO THE ETHANOL AND IT WAS VERY COMMON. HE ORDERED THE PARTS AND TOLD ME THE TRUCK WOULD BE READY ON THE 7/9. TODAY, 7/9 MY MECHANIC CALLED ME TO GET THE OK TO FILL THE TANK. HE CALLED ME BACK SHORTLY TO LET ME KNOW HE FOUND A BIGGER PROBLEM. HE ADVISED WHEN HE FILLED THE TANK, HE FOUND THE FUEL LEAKING FROM THE SEAM ON THE LEFT SIDE OF THE TANK. HE ADVISED THIS WAS NOT COMMON. HE ALSO ADVISED HE LOOKED UP THE TANK'S PART # AND FOUND THERE WAS A REVISION/UPDATE TO THE PART BUT IT DID NOT STATE WHAT IT WAS. HE ADVISED ME TO GET ON THE PHONE WITH LINCOLN AND HAVE THEM COME OUT TO TAKE A LOOK AT THE TANK. I SPOKE WITH LINCOLN RELATIONS AND THEY TOLD ME THEY DON'T DO THAT. I'M VERY UPSET WITH LINCOLN. BASED ON OTHER CUSTOMER COMPLAINTS, THIS HAS BEEN AN ON-GOING ISSUES THAT LINCOLN/FORD HAS TURNED A BLIND EYE TO. SOMETHING NEEDS TO BE DONE. *TR

THE PLASTIC GEAR SHIFT UNLOCK LEVER, WHICH IS INSIDE OF A METAL HOUSING UNDERNEATH THE GEAR SHIFT KNOB BROKE OFF. IT IS A VERY POOR DESIGN AND IS A SAFETY HAZARD, BECAUSE ONE CANNOT MOVE THE GEAR SHIFT WITHOUT THE RELEASE BEING RAISED. *TR

THE LIFT GATE ON MY 2005 LINCOLN AVIATOR CRACKED JUST ABOVE THE EMBLEM FROM THE READ GLASS DOWN TO THE EMBLEM. THE GATE WAS NOT OPEN OR BEEN HIT. JUST WOKE UP ONE MORNING AND THE CRACK WAS THERE. I HAVE NOTICE WHILE DRIVING AROUND THERE ARE SEVERAL OTHER LINCOLN AVIATORS THAT HAVE THE SAME CRACK. *TR

SHIFTER WOULD NOT GO INTO PARK FROM REVERSE SOMETIMES WOULD NOT UNLOCK FROM PARK POSITION. SERIOUS PROBLEM WHEN YOUR SHIFTER SHOWS IN DRIVE AND YOU END UP STILL GOING IN REVERSE. READ OTHER COMPLAINTS FROM OWNERS SOUNDS LIKE A DEFECT WHICH COULD CAUSE SERIOUS INJURY OR DEATH. *JS

WHILE TRAVELING IN TRAFFIC SOUTHBOUND ON I-95 @ 75 MPH IN PALM BEACH COUNTY THERE WAS A SHIFT OF THE RIGHT REAR TO THE RIGHT. I ADJUSTED TO MAINTAIN CONTROL PRESUMING POSSIBLE HIGH WINDS ON THE ROAD. UPON ACCELERATING THERE WAS NO POWER, THEREFORE I APPLIED BRAKES TO COAST TO THE RIGHT SHOULDER AND PUT THE CAR IN PARK (AUTOMOBILE WAS STILL MOVING UNTIL IT CAME TO A COMPLETE STOP). LOOKING AROUND THE VEHICLE, EVERYTHING SEEMED NORMAL; NO LEAKAGE OF LIQUIDS/FLUIDS, NO SKID MARKS, NO FOREIGN DEBRIS, ETC. WHILE AUTO WAS BEING PUT UPON THE FLAT BED FOR TOW, THERE WAS A CYLINDER-SHAPED PIECE LOCATED ON THE GROUND NEAR THE TOW TRUCK. I NOTICED THE ITEM, BUT DIDN'T THINK MUCH OF IT AT THE TIME. AFTER THE CAR WAS TOWED TO MY RESIDENCE 40 MILES AWAY FROM THE INCIDENT AND BEFORE BEING RELEASED FROM FLAT BED TOW TRUCK; THE RIGHT REAR WHEEL/TIRE WAS PROJECTING ABOUT 45 DEGREES OUT FROM REAR FENDER WELD. THE CAR HAD TO BE JACKED UP AND THE WHEEL/TIRE HAD TO BE HELD IN PLACE BY HAND AND ROTATED SLOWLY OFF THE RAMP . UPON FURTHER INVESTIGATION, IT IS NOTICED THAT ONLY THE TOP PORTION OF THE BRAKE CALIPHER ASSEMBLY WAS HOLDING THE WHEEL ALL ALONG. THE JACK HAD TO BE LEFT IN PLACE BECAUSE THE WHEEL/TIRE WAS NOT STABLE. ALSO, GREASE WAS SPREAD THROUGHOUT THE INTERIOR WHEEL; 3 WHEEL BEARINGS SEEMED MISSING, THE AXLE WAS COMPLETELY DISENGAGED (CLEAN-CUT THROUGH) FROM THE PORTION OF THE WHEEL/TIRE ASSEMBLY, INCLUDING THE WHEEL BREAK CYLINDER AND THE OTHER PORTION OF THE AXEL WAS LODGED IN THE AXLE/DIFFERENTIAL HOUSING UNIT. THE AREA AROUND THE RING SHELVE HAD A RUST-LIKE COLOR (THEREFORE, ASSUMING THAT A HIGH DEGREE OF HEAT WAS A FACTOR IN THE STRUCTURAL/MATERIAL BREAKDOWN), PORTIONS OF THE WHEEL WERE MAGNETIZED WITH METAL SHAVINGS WITHIN GREASE UPON THE WHEEL DRUM HOUSING; BROKEN/CRUSHED BEARINGS PARTS AND THE AXEL COMPLETELY CUT OFF AT THE WHEEL ASSEMBLY AREA. MECHANICS WERE PUZZLED. *JS