LINCOLN Complaints

THIS BRIEF - WILL NEED ADDITIONAL EXPLANATION OF ALL EVIDENCE -- I PURCHASED MKT LINCOLN APPROX 10/2010. I ALSO WAS TOLD BY THEN F&I MGR [XXX] THAT THE FORD EXTENDED WARRANTY IS THE EXACT SAME AND HE DESCRIBED AS THE EXTENSION OF THE FACTORY BUMPER TO BUMPER WARRANTY THAT COMES WITH THE CAR - THE PRICE WAS $1705.00. I ASKED HIM IT IS THE EXACT SAME ? - HE SAID YES. WELL I PURCHASED AND HAVE SINCE FOUND OUT HE WAS WRONG AND ALSO SUSPECT HE HAD TOLD OTHERS THE SAME THING. IN 10/2014 THE FACTORY WARRANTY EXPIRES AND I WILL STILL HAVE PROBLEMS WITH THE CAR THAT DEALER TODAY STATES WILL NOT BE COVERED TO WORK ON .. TO DATE THE CAR HAS BEEN 145 DAYS OUT OF SERVICE, AROUND 10/2011 ROB SIGHT LINCOLN FORD - KANSAS CITY, MO (NOW ROB SIGHT FORD)DECLINED TO CONTINUE TO FIX PROBLEMS. I FILED COMPLAINT TO FORD,. RESULTED IN ASSIGNMENT TO TOM SIGHT FORD-LEES SUMMIT, MO , WHO REFUSED TO TOUCH CAR SINCE THEY WERE NOT A LINCOLN DEALER. THEN FORD ASSIGNED TO OLATHE LINCOLN FORD - OLATHE, KS. 12/2011. TO DATE, THEY HAVE ATTEMPTED TO FIX NUMEROUS PROBLEMS, SUCCEEDED IN SOME AND NOT OTHERS.. CURRENTLY CAR IS AT THEIR LOCATION WITH PROBLEMS THEY CAN IDENTIFY AND CAN NOT FIX. OTHER PROBLEMS WERE WITH THE DESIGN FLAWS AND SAFETY ISSUES REGARDING COLLISION CONTROL BLIND SPOT WARNINGS AND WHEN I HAVE WENT THROUGH THE FORD ARBITRATION - WITH THE BBB, THEY DENIED MY REQUEST FOR BUY BACK STATING -- SINCE THOSE WERE OPTIONS,CAN NOT INCLUDE IN THE FORD ARBITRATION AND PROBLEMS WERE NOT WITHIN THE 18 MONTH TIME LINE, WHICH WAS NOT TRUE. THEY HAD ALL THE COPIES OF WORK ORDERS INDICATING THE OPPOSITE OF THAT AND STILL WAS DENIED.. IT WOULD TAKE A LAW SUIT TO CONTINUE THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE I WAS TAKING MY CHILDREN TO SCHOOL, WAS ATTEMPTING TO SLOW DOWN AND COME TO A COMPLETE STOP, I COULD PRESS THE AND MAKE GO DOWN. I HAD TO PRETTY MUCH AS THEY SAY STAND UP ON THE BRAKES. WHILE AT STOP AND STILL APPLYING ALOT OF FORCE TO THE PEDAL THE CAR IS SLOWLY ROLLING. THE LINCOLN SERVICE MANAGER SAID IT WAS THE BRAKE BOOSTER CAUSING THE PROBLEM. BIG SAFETY PROBLEM! *TR

TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE TURNING LEFT, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE THEN PROCEEDED THROUGH TRAFFIC AND CRASHED INTO ANOTHER VEHICLE THAT WAS TURNING RIGHT BUT THE CONTACT'S VEHICLE DID NOT STOP AND PROCEEDED TO TRAVEL OVER A SIDE WALK. THE CONTACT WAS ABLE TO SHIFT INTO NEUTRAL AND SHUT THE ENGINE OFF TO STOP THE VEHICLE FROM ACCELERATING ANY FURTHER. THE DRIVER AND PASSENGER WERE BOTH INJURED. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RETURNED THE VEHICLE TO THE MANUFACTURER AS A TRADE-IN. THE FAILURE AND CURRENT MILEAGE WAS 71,000. UPDATED 4/4/14*CN *TR

WHILE DRIVING NEAR MY HOME THE POWER STEERING FAILED WITH NO WARNING AND THE SERVICE ADVANCETRAC MESSAGE CAME ON. I HAVE THE CAR EXACTLY 2 YEARS AND HAVE ONLY A LITTLE OVER 11,000 MILES ON IT! THANK GOODNESS I WASN'T ON A HIGHWAY AND I WAS ONLY BLOCKS FROM MY HOME. *TR

POWER STEERING QUIT WITH NO WARNING AND SERVICE ADVANCETRAC MESSAGE CAME ON. FORD SAYS THE RACK AND PINION STEERING NEEDED TO BE REPLACED. NOW I'M AFRAID TO DRIVE THE CAR, NO CONFIDENCE IN THE QUALITY AND SAFETY. *TR

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE STOP SAFELY NOW WARNING MESSAGE ILLUMINATED AND A GASOLINE ODOR WAS NOTICED. UPON INSPECTION, IT WAS FOUND THAT FUEL WAS LEAKING AT AN ALARMING RATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE FUEL LINE HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,600.

I WAS PARKED ALMOST PERPENDICULAR TO THE CURB (THAT WAS THE WAY THE PARKING SPOTS WERE SET.) I PUT THE CAR INTO REVERSE AND WAS ABOUT TO BACK OUT WHEN I SAW A CAR IN MY REAR VIEW. I QUICKLY SHIFTED INTO DRIVE AND PUT MY FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED FORWARD ABOUT A FOOT OR MORE BEFORE STRIKING A LAMP POST. THERE WAS EXTENSIVE DAMAGE TO THE RIGHT FRONT HEADLIGHT AS WELL AS THE BUMPER, GRILL AND HOOD. THE AIRBAGS DID NOT DEPLOY AND THERE WAS NO INJURY TO THE OTHER 2-PASSENGERS. THIS WAS NOT THE FIRST TIME THIS PHENOMENON HAS HAPPENED. THE SUDDEN SURGE HAS OCCURRED AT LEAST TWICE BEFORE. BOTH TIMES WHEN I WAS ON A HILL AND PUT MY FOOT ON THE BRAKE TO KEEP THE CAR FROM ROLLING BACK. *TR

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

WE OWN A 2001 LINCOLN L.S.. WHILE MAKING A RIGHT HAND TURN IN A CURVE LAST NIGHT I HEARD A LOUD CRACKING SOUND COME FROM THE DRIVERS SIDE FRONT SUSPENSION. INSTANTLY THE DRIVERS SIDE FRONT END DROPPED CAUSING ME TO LOSE CONTROL OF THE STEERING. SNATCHED THE STEERING WHEEL HARD TO THE LEFT OUT OF MY HANDS CAUSING ME TO CROSS OPPOSING TRAFFIC INTO A DITCH SLIDING INTO THE FRONT OF A CONCRETE PIPE LEADING UNDER THE STREET. WHILE APPLYING THE BRAKES IN THE GRASS CAR SMASHED INTO THE EDGE OF THE CONCRETE PIPE. HAD CAR BROUGHT TO OUR HOME. JACKED UP DRIVERS SIDE FRONT THIS MORNING AND FOUND THE LOWER BALL JOINT HAD CAME OUT OF THE LOWER CONTROL ARM IT IS BUSTED AS WELL AS THE TIRE, RIM, FRONT STEEL CROSS MEMBER THAT MOUNTS THE LOWER CONTROL ARM IS BENT. WIPED OUT THE OIL PAN CAUSING ALL THE OIL TO LEAK OUT ALSO DAMAGING THE REAR LOWER CONTROL ARM MOUNT WHICH IS ALUMINUM. PLUS BUSTING THE FRONT BUMPER COVER/ LOWER AIR DAM. DRIVING LIGHTS. CANNOT FIND IF OUR CAR WAS RECALLED AND FIXED PER YOUR RECALL CONCERNING IMPROPERLY TIGHTENED LOWER BALL JOINTS. UNABLE TO FIND ANY INFORMATION FROM FORD MOTOR COMPANY NORTH AMERICA. NOW WE ARE WITHOUT A CAR TO GET TO WORK. NOW WE HAVE NO IDEA HOW TO PROCEED. LUCKILY THERE WERE NO ON COMING CARS AVOIDING A HEAD ON CRASH. THIS IS MY WIFE'S CAR WHICH MY CHILDREN RIDE IN. LOOKED AT PASSENGER SIDE LOWER BALL JOINT AND IT LOOKS TO BE COMING OUT OF THE LOWER CONTROL ARM AS WELL. CAR IS IN DRIVE WAY WITH BOTH FRONT TIRES REMOVED SITTING ON JACK STANDS. *LN

WHILE DRIVING THE 2013 MKS AT 70 MPH ON A 3 LANE HIGHWAY THE POWER CUT OUT AND THE CAR BEGAN TO DECELERATE. I WAS ABLE TO GUIDE THE CAR FROM FAR LEFT LANE ACROSS 2 ADDITIONAL LANES TO SHOULDER OF THE ROAD WITH NO POWER, WE COASTED. LUCKILY THERE WAS LIGHT TRAFFIC AT THE TIME. THE CAR WOULD NOT RESTART AND A TOW TRUCK WAS CALLED. WHEN OUR SON PICKED US UP ROADSIDE HE CONVEYED THAT THE IDENTICAL PROBLEM HAPPENED TO HIM IN THE CAR. THIS WAS APPROXIMATELY A MONTH EARLIER. I AM SURE YOU UNDERSTAND THAT THIS CREATED AN EXTREMELY UNSAFE CONDITION FOR US AND OTHER DRIVERS. I HAVE CONTACTED THE DEALERSHIP THAT SOLD US THE CAR. *LN