LINCOLN Complaints

My husband and I own a 2017 Lincoln MKZ that was purchase new in 2018. It is equipped with the 2.0L EcoBoost engine, with approximately 69,000 miles. It has been meticulously cared for! Before the diagnosis, I noticed that when starting the vehicle and backing up, the engine would jerk slightly until I stepped on the accelerator to proceed. The check engine light then came on, which prompted me to take the vehicle to the Lincoln dealer for diagnosis. The servicing Ford/Lincoln dealer, Sugar Loaf Ford in [XXX], examined the vehicle and found coolant in a cylinder. We have been advised that the engine requires replacement. I am concerned because this appears consistent with reported coolant-intrusion problems involving the 2.0L EcoBoost engine used in certain Ford/Lincoln vehicles. A vehicle with only approximately 69,000 miles should not require complete engine replacement because coolant is entering a cylinder. We contacted Lincoln Customer Service and opened case #XXX requesting assistance. Lincoln declined our request and closed the case. Sugar Loaf Ford also contacted Lincoln on our behalf, but Lincoln again declined assistance. I am filing this complaint because I am concerned that this may be a recurring engine defect rather than normal wear. I request that NHTSA document this failure and consider it together with similar complaints involving 2017 Lincoln MKZ vehicles, particularly failures involving coolant intrusion into the cylinders and resulting engine replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Left side climate control not working. Dashboard had to be removed in order to find the problem. Problem is a small plastic rod that operates the doors that direct the cold air. It is broken. My mechanic (Walkerton Auto Service) tried to order this part from the Ford dealer but was told that the entire box would have to be replaced. The cost of this part is just under $1600. This seems unreasonable. The plastic part seems in my opinion to be a design flaw. My vehicle has less than 100,000 miles on it. The part plus labor cost will be very expensive and just doesn't seem like a cost that I should be responsible for. I wonder if anyone else has had a similar problem. My vehicle is a 2019 Lincoln nautilus

While driving home in the center lane on the XXX[XXX] Parkway, my steering wheel locked suddenly, preventing me from turning left or right. As I used my full strength to turn right against the tightness of the steering wheel, trying to get off at the next possible exit, the power to the steering wheel abruptly returned, causing me to swerve out of control, past the right lane, onto the shoulder and into the grassy roadside area. The vehicle didn't suffer any bodily damages. I struggled mightily with the steering but was able to drive home safely and park it. The next morning, I took the car to a mechanic, who after checking the power steering, informed me that the E.P.A.S. motor sensor at fault and that there's an active service recall on vehicles fitting the year, make, and model of my car. I called Lincoln of Queens Center, and was told that my vehicle was not on the list for recalls. This was after I provided them with my VIN number. The customer service representative couldn't give a valid or specific reason why my VIN number was excluded from the list, except to say, "that's the way it's always been, I don't make the policies." In search for a better explanation, I was transferred to Ford Recall department, then Client Relation Center, where representative [XXX] submitted an A.S.O form and referred me to (N.H.T.S.C), where I spoke with Ms [XXX] who stated that they are not responsible for omitting certain VIN#'s from the recall list. I don't want to believe that a powerful and reputable automobile manufacturing company like Ford and Lincoln would exclude certain VIN numbers from their service recall list, knowing at any time, a faulty motor sensor, needed for safe navigational steering, can go bad, resulting in multiple automobile accidents, that can cause serious injuries, or death to innocent unsuspecting motorists. If possible, I would highly appreciate if Ford/Lincoln could add my VIN number to their recall list Truly, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

Coolant intrusion into number 2 cylinder requiring full engine replacement of my 2017 my 2.0l eco boost engine

The contact owns a 2015 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera intermittently displayed a distorted image, and the message "Camera Unavailable - Please Contact the Dealer" was displayed. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 79,000.

The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle shutoff while coming to a complete stop, with an abnormally rough grinding sound coming from the vehicle. The vehicle was restarted after several attempts but was undrivable. The vehicle was towed to a local dealer where it was diagnosed with transmission failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 84,464.

Head gasket failure where engine coolant leaked internally into the engine cylinders.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: Engine / Powertrain (Engine Block & Cooling System). The vehicle suffered an internal engine failure caused by coolant intrusion into Cylinder #4, requiring a full engine long block replacement per Ford Technical Service Bulletin (TSB) 22-2229. The vehicle and component are available for inspection upon request. ?2. How was your safety or the safety of others put at risk? Answer: The engine suffered a sudden and complete loss of power without warning in the middle of active, moving traffic, leaving the vehicle dead in a live travel lane. Because the engine stalled abruptly due to coolant flooding the cylinder, the vehicle became an immediate, stationary obstacle in harm's way, creating an extreme risk of a high-speed rear-end collision or chain-reaction pileup that easily could have resulted in severe injury or a fatality for myself and other motorists. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: Yes. The problem was confirmed by a certified technician who pulled active diagnostic trouble codes P0304 and P0316. The technician performed a borescope inspection through spark plug #4 and visually verified coolant intrusion inside Cylinder 4. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: Inspected and diagnosed by a servicing dealer/technician who generated an official repair estimate (#9,496.97) confirming the defect and recommending engine replacement per Ford TSB 22-2229. (Note: Mention if inspected by insurance/police, otherwise leave as dealership/facility only). 5. Were there any warning lamps, messages? Answer: The Check Engine Light (CEL) illuminated immediately before or during the engine shutdown. The diagnostic codes (P0316 and P0304) indicate startup misfires caused by coolant accumulating in the cylinder while parked.

The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train). The contact stated that while stopped at a stop sign, the transmission unexpectedly shifted into park(P), and the gear shifter could not be shifted out of park(P). The vehicle was towed to a dealer to be diagnosed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired, and the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 78,000.

I am submitting this complaint regarding a safety-related braking system issue with my 2013 Lincoln Navigator (VIN: [XXX]), which has fewer than 90,000 miles. The vehicle's brake control module, which is associated with critical safety functions including the anti-lock braking system (ABS) and traction/stability control system, required replacement. After a nationwide backorder and obtaining the replacement part through Gullo Ford in Conroe, Texas, an independent repair facility attempted replacement of the module on three separate occasions. The facility was unable to successfully program the replacement module and ultimately advised me to take the vehicle to an authorized Ford dealership. The vehicle was delivered to Gullo Ford on July 6, 2026, and remained there until July 20, 2026. Gullo Ford replaced the module for a fourth time but was also unable to successfully program the replacement module. The Gullo Ford repair invoice specifically states that they were "unable to complete programming due to Ford software issues with IDS" and that "Ford is aware of the issue and is working on a fix." I subsequently contacted Ford Motor Company and opened Customer Care Case [XXX]. At this time, I have not been provided with a repair solution or a definitive timeframe for when Ford will be able to correct the software/programming problem. The affected module is associated with the vehicle's anti-lock braking and traction/stability control safety systems. An authorized Ford dealership has been unable to restore these systems to proper operation because Ford's own diagnostic/programming software reportedly cannot complete the required programming. The vehicle was dropped off again on 8/10/2026 to Gullo Ford as it is unsafe to drive and no resolution has been provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)