LINCOLN Complaints

I have a 2018 Lincoln MKC with the well known coolant intrusion complete engine failure. I need a new long block at a cost of 9500 dollars. I had no warning light or check engine light to warn me about this issue prior to taking it to Ford dealer in Buellton to ask why coolant was emptying so fast. I had previously taken it to Lincoln dealer while under warranty and was told no issues. Even though they had a specific service bulletin stating the problems I was having. I feel my safety was at risk because I drive alone into sketchy areas for my job and my car could have just stopped and I would be an elderly woman alone with a broken down car waiting for a tow. It also could have possibly caught on fire I’m told. Lincoln Concierge was no help. Said it was VIN specific and not enough vehicles affected to warrant a recall. Mechanic at Ford says 3 to 4 vehicles a month are being repaired at his shop and they are a rural dealership. I think we are all being fleeced. We spent 40000 plus for a luxury reliable vehicle. We still have car payments. Can’t use as trade in. Can’t afford to buy another car. I can’t do my job. The stress alone may be dangerous for my health. Pending lawsuit won’t begin until June of 2026. This is so wrong

The Engine light periodically came on. The coolant was low, but no evidence of a leak. We took the car into be evaluated and to was identified as error code P0304 for cylinder #4. The only way to repair is a new engine. The car has 71000 miles on it. During our research it was identified that this is a known issue to Ford, but this has not been acknowledged as a defect/recall. It was recommended to immediately repair as the engine can stop or the car can lose power /control while driving. The car is no longer under warranty. There are tons of reports of this issue, and 130 reported on this site. This is a danger to those driving or if something would happen on a highway, this could cause an accident at high speeds to the other cars trying to avoid a stopped car. Dealers recommend calling to complain to Ford to attempt to get resolution. And there is a class action lawsuit.

This is additional information related to my prior complaint 1167880 regarding the 2012 Lincoln MKS steering issue.

A light came on for steering loss, stop safely and lock down my car. We are unable to drive it. The issue is the same to the recall number 19526 and possibly number 18508. Which my car is listed. The steering becsme difficult to turn and then eventually the light came on for steering loss and the car has been disabled. I looked up our Vin number [XXX] , and it was not included on this recall. However we believe it should be. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Lincoln was parked. When I started the car, the steering wheel would not move at all to the right or left. Simultaneously, the warning appeared that said, Power steering fault. The car was towed to the dealership. They diagnosed the car and fixed the software and replaced the steering module. Apparently, there was a recall on Lincoln MKS vehicles in 2015. I did not own the car at that time. The dealership service person said there was no recall on the VIN for this car. The notice on this website said No Unrepaired Recalls. My concern is that if the car was in motion and the power steering turned off there could have been an accident and injuries as a result.

The contact owns a 2014 Lincoln MKZ. The contact stated that after starting the vehicle, the steering wheel was extremely difficult to turn in either direction. The messages "Steering Assist Unavailable" and "Hill Assist" were displayed on the instrument cluster. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 121,000.

Category: Power Train -> Automatic Transmission Subject: 2020 Lincoln Navigator – Repeated Missed Warranty Repairs – Transmission Neutral-Out & Violent Downshift at Highway Speed Description: On [XXX], while traveling at approximately 70 mph on [XXX], my 2020 Lincoln Navigator suddenly downshifted, free-wheeled into neutral, then violently re-engaged into a lower gear, chirping the rear tires and nearly causing a collision. The vehicle displayed a "Shift System Fault" warning. This defect matches TSB 23-2120 (momentary neutral-out) and TSB 24-2101 (harsh/delayed engagement) for the Ford/Lincoln 10R80 transmission used in the Navigator. TSB 23-2123 (harsh/delayed engagement/shift) also applies to my model year and transmission. I purchased this vehicle in December 2023 from Performance Lexus RiverCenter (Covington, KY) with the original Lincoln 6-year/70,000-mile powertrain warranty still in effect. According to Carfax, the vehicle was owned by Airport Ford, a Ford/Lincoln dealer, for six months prior. No transmission-related repairs were performed during that period despite applicable TSBs. In March 2024, I reported abnormal shifting to Lincoln of Cincinnati. The concern was dismissed without inspection or repair, even though the TSBs applied to my VIN at that time. The [XXX] incident is the direct result of two separate failures by Lincoln/Ford dealerships to act on a known defect while the vehicle was under warranty. This is a serious safety hazard that can cause sudden loss of power and traction at highway speeds. Vehicle Details: - Year: 2020 - Make: Lincoln - Model: Navigator - Transmission: 10-speed automatic (10R80) - Mileage at Incident: 48000 - VIN: [XXX] - Date of Incident: [XXX] - Dealers Involved: Airport Ford (prior owner), Lincoln of Cincinnati (service visit March 2024) The dealer is working on the car currently will send any repair items when they are in hand INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2010 Lincoln MKZ. The contact stated that upon starting the vehicle, the ABS and the Traction Control warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the ABS had failed and needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed and the contact was advised that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The EPS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

The contact owns a 2023 Lincoln Aviator. The contact received notifications of NHTSA Campaign Numbers: 25V407000 (Structure), 25V393000 (Seats), 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.