LINCOLN Complaints

I took my vehicle to Rainbow Muffler and Brake due to my engine light on. I was told I had an Evap leak and it may just be my gas cap. I don’t have a gas cap. They turned the light off and it stayed off for a while. A few months later I took it in and was told to do a smoke test. Smoke test showed I need a purge valve ($214 for part from dealer) and Rainbow charged $105 to install. A few weeks later light returns, I take it back to Rainbow. I’m told a tune up $$250. A few weeks later light comes back on. I’m told I needed coils $325. A few weeks later light is back on. I immediately called Rainbow to be told, Lincoln knows there a defect but they aren’t acknowledging it. I filed a complaint with The BBB and my States Attorney General Office.

The contact owns a 2019 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 24V099000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that upon starting the vehicle and allowing the engine to warm up, the contact attempted to buckle the seat belt and heard a loud pop and the seat belt started to retract with the contacts left arm in the seat belt harness. The contact stated that the Air Bags/SRS warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the seat belt retractor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000. Parts distribution disconnect.

My husband (age [XXX] ) and I (age [XXX] ) were traveling on, he was driving, [XXX] in Atoka, OK on the evening of [XXX], when all of a sudden we heard a loud pop. It sounded like a gun shot. The sound was followed by a smoke smell. He held his composure and was able to pull over, and we learned that it was the seatbelt that was affected, and he had cinch marks on his shirt left by the seatbelt. We then realized the driver’s side seatbelt was “floppy” and wouldn’t retract back. I then called our local Ford dealership in Durant, OK to get it in asap and was informed to bring it in Monday, June 23, 2025. We drove the car home to Durant, OK which is approximately 30 minutes away on a very dangerous stretch of highway after the call. On Monday, I carefully drove it to the dealership to be repaired. I was informed later that day that they were able to repair one recall, the back up camera, but the seatbelt couldn’t be repaired due to a back order on the part (told by Kyle the service tech). I emailed Red River Ford service manager immediately after that and was sent an email back that had his phone number. I then called him, Rick Riley, and he told me that he’s showing that the part is actually not even available to get and couldn’t give me an estimated time. I asked if it was possible to get a loaner, this is my personal car and the only car that can hold my family of 6. We were leaving for vacation June 25 and had no way to get to the airport. I called Lincoln concierge to see if they could do anything to get me a loaner, and the representative was no help. She told me she was going to contact Red River Ford but never did; I had sent a message asking Rick Riley if he had been contacted, and he said no. We ended up paying for a driver to safely get us to DFW airport which cost $360. I’ve called Lincoln 2 more times now and keep getting told the part is on back order but no advice on getting a loaner or them buying back the car. I don’t know what else to do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

After starting the vehicle on Thursday 6/26/2025, the Power Steering Assist Fault message appeared in the message center. The owner's manual was consulted and as recommended, the engine was turned off for over 10 seconds, turned back on, and the message returned. The Power Steering Assist Fault message has appeared each time upon starting the engine (both by remote and push-button) for 8 days and counting. In September of 2015, the recall associated with a fault in the electric power steering system (number 15S18) was completed at the dealership. The recommended maintenance scheduled has been followed since the vehicle was purchased in January 2012.

They recalled other models for back up camera navigation issues. My vehicle was having same issue and I paid for repair and update on this issue and mine isn’t part of this recall but should be

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that the front driver's side door failed to open while pulling the interior door handle, requiring the contact to open the door using the exterior door handle. The vehicle was taken to the dealer, where the front driver's side interior door handle was replaced three times, and the door lock was replaced once; however, the failure persisted. Additionally, the contact stated that the front passenger' side door failed to open completely. The vehicle was taken to the dealer, where the front passenger' side door lock was replaced once; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 55,567.

The contact owns a 2013 Lincoln MKS. The contact stated that while reversing, there was a huge blast of white smoke coming from the exhaust pipe. There were no warning lights illuminated. The vehicle was taken to the local dealer for routine maintenance and was diagnosed and determined that the water pump was leaking, the turbo charger was losing power, the power transfer unit was overheating, and the water pump was overheating. The water pump was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.

The contact owns a 2019 Lincoln Continental equipped with Nokian Tires, Tire Line: One, Tires Size: 235/50/R18, DOT Number: 03B431326. The contact stated while driving 65 MPH and at various speeds, the wheels were shuddering. The vehicle was taken to an independent mechanic, where the tires were inspected. The mechanic informed the contact that the interior of the sidewalls were delaminating, causing the tires to become out-of-round. Additionally, the contact was informed that the road force of the tires was significantly high. The vehicle was taken to the dealer, where the tires were inspected. The tires were not replaced. The tires were replacement tires. The dealer informed the contact that the manufacturer would not provide warranty coverage. The contact stated that the manufacturer was unreachable. The tire failure mileage was approximately 30,000. The vehicle failure mileage was approximately 150,000.

The contact owns a 2020 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 25V197000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Lincoln MKC. The contact stated while driving at an undisclosed speed, the check engine warning light and the #4 coil failure indicator warning light illuminated. The vehicle was taken to an independent mechanic and coil #2 was switched with coil #4; however, the failure reoccurred. The independent mechanic reset the codes however, the check engine warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.