MASERATI Complaints

HEATER ACTUATOR FAILED AFTER 13,000 MILES. HEATER STOPPED WORKING WHEN TURNED ON. COMPANY REDESIGNED PART BUT REFUSED TO REPAIR UNDER WARRANTY AFTER THE PARTS FAILED ON MANY CARS.

TL* THE CONTACT OWNS A 2015 MASERATI QUATTROPORTE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT SHIFTED THE GEAR INTO NEUTRAL, BUT THE VEHICLE CONTINUED TO ACCELERATE EVEN WITH THE BRAKE PEDAL DEPRESSED. THE VEHICLE FINALLY STOPPED AND WAS TOWED TO FERRARI OF ATLANTA (11875 ALPHARETTA HWY, ROSWELL, GA 30076), BUT NO ERROR CODES WERE FOUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

CALIFORNIA EMISSIONS WARRANTY CONCERN FOR HIGH PRESSURE FUEL PUMP SYSTEM FAILURE. MULTIPLE HIGH PRESSURE FUEL PUMP SYSTEM FAILURES WITHIN 12 MONTHS AND A FEW THOUSAND MILES. MASERATI NORTH AMERICA IS UNWILLING TO COVER AN EMISSIONS WARRANTY COMPONENT UNDER 7 YEAR/70,000 MILE CALIFORNIA EMISSIONS WARRANTY. FUEL PUMP WAS PREVIOUSLY REPAIRED BY MASERATI OF VAN NUYS 9/24/2018 UNDER WARRANTY. AT THAT TIME A WORKMANSHIP ISSUE OCCURRED DURING A WARRANTY CLAIM AT AN AUTHORIZED MASERATI SERVICE CENTER. THE FUEL PUMP BOLT WAS DAMAGED. FUEL PUMP HAS NOW FAILED AGAIN 8/2019 AND VEHICLE HAS RETURNED TO RUSNAK MASERATI OF PASADENA. DEALER HAS CONFIRMED ACTIVE CHECK ENGINE LIGHT DUE TO FAILED HP FUEL PUMP. MASERATI WILL NOT COMPLETE EMISSIONS REPAIR DUE TO DAMAGED/STRIPPED BOLT. MASERATI OF VAN NUYS HAS SINCE GONE OUT OF BUSINESS AND CHANGED OWNERSHIP SINCE ORIGINAL WARRANTY CLAIM REPAIR. I HAVE BEEN QUOTED OVER $3,100 TO COMPLETE REPAIR DUE TO DAMAGED BOLT THAT OCCURRED DURING A WARRANTY CLAIM AT AN AUTHORIZED MASERATI DEALER PAID BY MASERATI NORTH AMERICA. MASERATI NA HAVE ALSO REFUSED TO PROVIDE A CLAIM DENIAL LETTER AND WE ARE SLOWLY APPROACHING THE 30 DAY TIME LIMIT FOR EMISSIONS RELATED REPAIR TIMELINES. MASERATI NORTH AMERICA CUSTOMER CARE CASE # 159381 AND 158878. BAR COMPLAINT # 2019082983613. PREVIOUS NHTSA REF # 219718. HAVE ALSO EMAILED THE EPA AND CARB TO FILE A FORMAL COMPLAINT.

TL* THE CONTACT OWNS A 2015 MASERATI GHIBLI . CHECK ENGINE LIGHT HAD ILLUMINATED THE VEHICLE WAS TAKEN IN FOR SERVICE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE CHECK ENGINE SERVICE LITE WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RUSNAK MASERATI OF PASADENA( 297 WEST COLORADO BLVD, PASADENA CA.91105) WHO DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE THE CONTACT INDICATED THAT THE FUEL PUMP WAS PREVIOUSLY REPLACED FOR THE SAME FAILURE BUT THE FAILURE HAD REOCCURRED IN LESS THEN 12 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 40,000.

I HAVE COMPLAINING TO THE DEALER SINCE I BOUGHT THE CAR ABOUT NOISE ON THE STEERING WHEEL AND TRANSMISSION. THE CAR SINCE PURCHASED ON 2016 HAS BEEN OUT FOR SERVICE 62 DAYS. I REPORTED SEVERAL TIMES A LOUD KLUNK NOISE ON THE STEERING AND ON THE , TOOK IT TO REPAIR. TOOK THE CAR TO HAVE IT FIX SEVERAL TIMES AND THE CAR CONTINUED WITH THE PROBLEM. LAST TIME AFTER TAKING THE CAR FROM SERVICE THE CAR STARTED PULLING TO THE SIDES. THE CAR WAS ALIGNED, BALANCE AND NEW WHEELS WERE PLACE THIS YEAR. AFTER SEVERAL ATTEMPTS THIS PAST MONTH OF JULY I SUBMITTED A LEMON LAW CLAIM. THE CLAIM HAS BEEN POORLY MISHANDLED. THE CAR A MONTH LATER INSPECTED AND AFTER INSPECTION THE CAR STARTED PULLING IN THE HIGHWAY. WE REPORTED THIS TO THE PERSON HANDLING THE CASE, AS WE WERE AFRAID IT CAN CAUSE AN ACCIDENT. FINALLY LAST MONDAY ON I-95 IN MIAMI THE VEHICLE HYDROPLANED HIT THE HIGHWAY DIVIDER AND CRASHED. THANKFULLY ALL VEHICLES BEHIND STOPPED AND NO ONE WAS HURT BUT MASERATI USA STILL HAS NOT TAKE MEASURES NOR LOOK UP TO THE CASE. THIS VEHICLE HAD PREVIOUS REPORTS OF RECALLS WITH PROBLEMS ON TRANSMISSION. TO MY CAR THE DEALER HAD TO REPLACE TWICE BOLTS, PARTS IN THE TRANSMISSION AND ON THE AXES.

THE VEHICLE WAS MANUFACTURED WITH AN ALUMINUM FRONT CHASSIS THAT WAS TO THIN FOR THE ROAD SO IT CRACKED LEAVING THE CAR UNABLE TO STEER THE FRONT WHEELS CORRECTLY. IT HAPPENS WITH NORMAL DRIVING AND A RECALL WAS NOT ISSUED FOR ALL CARS BECAUSE IT WOULD AFFECT SALES. IT HAD TO BE DISCOVERED BY A REPAIR FACILITY TO BE FIXED OTHERWISE IT WAS HIDDEN BY MASERATI NA.

I PURCHASED THE VEHICLE PRE-OWNED TO FIND OUT A YEAR AND HALF LATER IT HAD STRUCTURAL DAMAGE THAT WAS NOT DISCLOSED TO ME UNTIL I HAD A MINOR FENDER BENDER. I HAD BEEN DRIVING AN UNSAFE VEHICLE AND NOW MY INSURANCE CARRIER WANTS TO TOTAL THE IT.

TL* THE CONTACT OWNS A 2008 MASERATI GRANTURISMO. THE CONTACT STATED THAT THE AIR BAG INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO FERRARI OF LONG ISLAND (65 S SERVICE RD SUITE A, PLAINVIEW, NY 11803, (516) 665-1665), BUT WAS NOT REPAIRED BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,250.

THE FELT WHEEL LINER ON BOTH FRONT WHEELS IS DEFECTIVE. MASERATI ALONG WITH ALL DEALERS I'VE SPOKEN TO KNOW OF THE ISSUE. I SPOKE TO THE SERVICE MANAGER AT THE COLLECTION/MASERATI IN MIAMI AND HE STATED THEY ARE REPLACING THEM EVERY SINGLE DAY (YET MASERATI REFUSES TO FIX THE DEFECTIVE PRODUCT UNDER WARRANTY). THEY BECOME TORN AND DISLODGED WHEN GOING THROUGH PUDDLES/NORMAL ROAD CONDITIONS (WHEN IT'S RAINING). ONCE DISLODGED, IT IS A SAFETY HAZARD. NOT ONLY CAN THEY FLY UP UNDERNEATH THE VEHICLE AND HIT OBJECTS/VEHICLES/PEOPLE, BUT THEIR DISLOCATION CAN RUN AGAINST THE WHEEL AND CAUSE A SERIES OF ADVERSE EVENTS, EVEN THE POSSIBILITY OF LOSING CONTROL. MASERATI KNOWS OF THE ISSUE, IS CONCEALING THE ISSUE, HAS REFUSED TO PROVIDE A RECALL FOR THE DEFECTIVE WHEEL LINERS, AND ARE INSTEAD FORCING THE CONSUMER TO MITIGATE IT ON THEIR OWN.

TL* THE CONTACT OWNS A 2007 MASERATI QUATTROPORTE. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED AND SEIZED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. MASERATI OF SEATTLE (1401 12TH AVE, SEATTLE, WA 98122, (206)-329-7070) WAS CONTACTED TO SCHEDULE AN APPOINTMENT FOR A SECOND DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 150,000.